GenticFlow

GenticFlow

GenticFlow Ltd.
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About

GenticFlow is an IT support and endpoint-management platform for internal IT teams and managed service providers. It combines endpoint monitoring, operating-system patching, application inventory, Microsoft 365 management, user support, ticketing, investigations and technician tools in one workspace. Teams can start from a user request, monitoring alert or open ticket, review endpoint findings and recommended next steps, then use approved fixes or remote control, terminal and file-transfer tools. Technicians verify outcomes and keep actions and results with support records. GenticFlow provides built-in ticketing and connects with supported PSA and service-desk systems, plus identity, security, cloud and network tools. Native iOS and Android apps support mobile ticket and endpoint work. Smart is cloud-hosted; Hero adds workflow automation, API and MCP access, and a self-hosted option with a 500-endpoint minimum.

About

Neo Agent is an AI technician for managed service providers, built to work alongside the team inside the PSA. It reads the ticket, checks similar tickets, playbooks, and documentation, makes the call, runs the fix, and closes the loop. Neo is designed as a new kind of automation for MSPs: not a bigger rulebook, not fragile scripts, and not legacy RPA that requires constant mapping maintenance. Instead, it acts like a human L1 technician that joins the service desk, helping speed up ticket resolution, automate PSA and RMM workflows, and keep communications on-brand and consistent. Neo can analyze tickets, communicate with users, take action on behalf of the team, and execute workflows that are triggered or scheduled for repetitive tasks such as ticket triage, dispatching, and routine manual work. It integrates with PSA systems, RMM tools, documentation systems, marketplaces, Microsoft 365, and Azure to automate ticket management, synchronize client data, and more.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Internal IT teams and MSPs that want monitoring, patching, tickets and remote support in one platform.

Audience

Managed service providers that need to automate ticket resolution, PSA/RMM workflows, and routine IT support tasks with AI

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Version Not Supported
Free Trial Supported

Pricing

$1,300 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

GenticFlow Ltd.
Founded: 2025
Ireland
www.genticflow.com

Company Information

Neo Agent
Founded: 2023
United Kingdom
www.neoagent.io

Alternatives

Nizlo

Nizlo

Cloud 84 Holdings

Alternatives

Categories

RMM Supported

Categories

AI Agents Supported
AI IT Agents Supported
MSP Supported

Integrations

Autotask PSA Supported
Microsoft Entra ID Supported
ServiceNow Supported
Active Directory Not Supported
HaloPSA Supported
Hudu Not Supported
Ingram Micro Cloud Not Supported
Microsoft 365 Not Supported
Microsoft Azure Not Supported
Microsoft Exchange Not Supported
Model Context Protocol (MCP) Supported
N-able N‑central Not Supported
OAuth Not Supported
Okta Supported
ScalePad Not Supported
SentinelOne Singularity Supported
Sherweb Not Supported
Slack Not Supported
TOPdesk Supported
Zendesk Supported

Integrations

Autotask PSA Supported
Microsoft Entra ID Supported
ServiceNow Supported
Active Directory Supported
HaloPSA Not Supported
Hudu Supported
Ingram Micro Cloud Supported
Microsoft 365 Supported
Microsoft Azure Supported
Microsoft Exchange Supported
Model Context Protocol (MCP) Not Supported
N-able N‑central Supported
OAuth Supported
Okta Not Supported
ScalePad Supported
SentinelOne Singularity Not Supported
Sherweb Supported
Slack Supported
TOPdesk Not Supported
Zendesk Not Supported
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