Resolver

Resolver

Resolver Group
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About

Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience. An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer. Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes.

About

Resolver Group works in close partnership with businesses and organizations from across a range of sectors. Our innovative and unique platforms lead to improved efficiency around complaint handling, whilst the analytics and insight we provide help to drive better business decisions. This benefits the business, their consumers and the entire market, leading to better outcomes for everyone. Our products are unique and have been developed to help consumers improve the way they raise issues, to help businesses to become better at retaining their customers, to help improve the government to better understand and deliver the right regulations and to help improve entire markets through detailed, aggregated reporting tools. Our unique, actionable insight benefits businesses in a number of ways, bringing genuine measurable improvements.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Product owners who want to understand user behavior and increase product adoption

Audience

Companies of all sizes

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$10000.00/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Gainsight
Founded: 2009
United States
www.gainsight.com

Company Information

Resolver Group
Founded: 2014
United Kingdom
www.resolvergroup.com

Alternatives

Alternatives

Invicti

Invicti

Invicti Security
Hexia

Hexia

Lanla

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Digital Adoption Platforms Features

Audience Segmentation Supported
Content Creation Not Supported
Contextual Guidance Supported
Data Validation Not Supported
In-App Training Supported
Launch Management Supported
Multi-Language Not Supported
Self Service Tools Supported
Surveys & Feedback Supported
User Onboarding Supported

Mobile App Analytics Features

A/B Testing Supported
Channel Attribution Supported
Cohort Analysis Supported
Funnel Analysis Supported
In-App Events Tracking Supported
Push Notifications Supported
Retention Tracking Supported
Revenue Tracking Not Supported
Uninstall Tracking Supported

Personalization Features

A/B Testing Not Supported
Abandoned Cart Saver Not Supported
Account Based Marketing Not Supported
Behavioral Targeting Supported
Campaign Segmentation Not Supported
Content Analytics Supported
Contextual Targeting Not Supported
Customer Profiles Not Supported
Experience Management Supported
Recommendation Engine Not Supported
Website Personalization Supported

Product Management Features

Collaboration Not Supported
Feedback Collection Supported
Idea Management Not Supported
Milestone Tracking Not Supported
Prioritization Not Supported
Product Roadmapping Not Supported
Release Management Not Supported
Requirements Management Not Supported
Resource Management Not Supported
Workflow Management Not Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Not Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Not Supported
User Journeys Supported
User Research Not Supported

Web Analytics Features

Campaign Management Not Supported
Conversion Tracking Not Supported
Form Analytics Not Supported
Goal Tracking Supported
Keyword Tracking Not Supported
Multiple Site Management Not Supported
Pageview Tracking Supported
Referral Source Tracking Not Supported
Site Search Tracking Not Supported
Time on Site Tracking Not Supported
User Interaction Tracking Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Integrations

5X Supported
Beam AI Supported
Causal Supported
Glew Supported
HubSpot Customer Platform Supported
Microsoft Dynamics 365 Supported
MoData Supported
Nango Supported
Rambox Supported
Refold Supported
Salesforce Agentforce Service Supported
Salesforce Marketing Cloud Account Engagement Supported
Seekwell Supported
Slack Supported
Stackreaction Supported
Syncari Supported
Thought Industries Supported
Zendesk Supported
Zoho CRM Supported
inSided Supported

Integrations

5X Not Supported
Beam AI Not Supported
Causal Not Supported
Glew Not Supported
HubSpot Customer Platform Not Supported
Microsoft Dynamics 365 Not Supported
MoData Not Supported
Nango Not Supported
Rambox Not Supported
Refold Not Supported
Salesforce Agentforce Service Not Supported
Salesforce Marketing Cloud Account Engagement Not Supported
Seekwell Not Supported
Slack Not Supported
Stackreaction Not Supported
Syncari Not Supported
Thought Industries Not Supported
Zendesk Not Supported
Zoho CRM Not Supported
inSided Not Supported
Claim Gainsight and update features and information
Claim Gainsight and update features and information
Claim Resolver and update features and information
Claim Resolver and update features and information