MyGuide

MyGuide

EdCast
Gainsight MyGuide

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Gainsight:

About

Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience. An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer. Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes.
MyGuide:

About

Drive employee productivity and work automation with intelligent in-app guiding tools. Let your users perform tasks faster and with more confidence. Eliminate repetitive and time-consuming tasks. Reduce the time spent on redundant tasks by automating steps and allowing your users to spend time on the tasks that actually matter. Engage your users with interactive explanatory content, like high-quality in-app videos. Easily enhance their learning experience and improve their confidence in how to perform a task. Offer your users in-app guidance in an interactive virtual environment of your app by playing the steps and let them experience the real-time functionality of all steps without the risk of making a mistake in the actual app. Give your users in-app step-by-step instructions exactly when they need them, where they need them. Enjoy learning in the flow of work and let your users work faster and more efficiently.
Gainsight:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
MyGuide:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Gainsight:

Audience

Product owners who want to understand user behavior and increase product adoption
MyGuide:

Audience

Organizations that want to offer training
Gainsight:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
MyGuide:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Gainsight:

API

Offers API Not Supported
MyGuide:

API

Offers API Not Supported
Gainsight:

Screenshots and Videos

MyGuide:

Screenshots and Videos

Gainsight:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
MyGuide:

Pricing

No information available.
Free Version Supported
Free Trial Supported
Gainsight:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
MyGuide:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Gainsight:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
MyGuide:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Gainsight:

Company Information

Gainsight
Founded: 2009
United States
www.gainsight.com
MyGuide:

Company Information

EdCast
Founded: 2014
United States
www.edcast.com
Gainsight:

Alternatives

MyGuide:

Alternatives

Gainsight:
MyGuide:
Gainsight:
MyGuide:
Gainsight:
MyGuide:
Gainsight:
Totango

Totango

5.0 out of 5 stars
MyGuide:
StepsKit

StepsKit

Crown Road Software
Gainsight:

Categories

MyGuide:

Categories

Gainsight:

Digital Adoption Platforms Features

Audience Segmentation Supported
Content Creation Not Supported
Contextual Guidance Supported
Data Validation Not Supported
In-App Training Supported
Launch Management Supported
Multi-Language Not Supported
Self Service Tools Supported
Surveys & Feedback Supported
User Onboarding Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Mobile App Analytics Features

A/B Testing Supported
Channel Attribution Supported
Cohort Analysis Supported
Funnel Analysis Supported
In-App Events Tracking Supported
Push Notifications Supported
Retention Tracking Supported
Revenue Tracking Not Supported
Uninstall Tracking Supported

Personalization Features

A/B Testing Not Supported
Abandoned Cart Saver Not Supported
Account Based Marketing Not Supported
Behavioral Targeting Supported
Campaign Segmentation Not Supported
Content Analytics Supported
Contextual Targeting Not Supported
Customer Profiles Not Supported
Experience Management Supported
Recommendation Engine Not Supported
Website Personalization Supported

Product Management Features

Collaboration Not Supported
Feedback Collection Supported
Idea Management Not Supported
Milestone Tracking Not Supported
Prioritization Not Supported
Product Roadmapping Not Supported
Release Management Not Supported
Requirements Management Not Supported
Resource Management Not Supported
Workflow Management Not Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Not Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Not Supported
User Journeys Supported
User Research Not Supported

Web Analytics Features

Campaign Management Not Supported
Conversion Tracking Not Supported
Form Analytics Not Supported
Goal Tracking Supported
Keyword Tracking Not Supported
Multiple Site Management Not Supported
Pageview Tracking Supported
Referral Source Tracking Not Supported
Site Search Tracking Not Supported
Time on Site Tracking Not Supported
User Interaction Tracking Supported
Gainsight:

Integrations

Salesforce Supported
Slack Supported
5X Supported
BigLittle RevenUp Supported
CaliberMind Supported
Causal Supported
Discern Supported
Google Analytics Supported
Hightouch Supported
Houseware Supported
Intellum Platform Supported
Matia Supported
Microsoft PowerPoint Not Supported
Microsoft Teams Not Supported
Oracle CRM On Demand Supported
SAP CRM Supported
Salesforce Agentforce Service Supported
Stackreaction Supported
MyGuide:

Integrations

Salesforce Supported
Slack Supported
5X Not Supported
BigLittle RevenUp Not Supported
CaliberMind Not Supported
Causal Not Supported
Discern Not Supported
Google Analytics Not Supported
Hightouch Not Supported
Houseware Not Supported
Intellum Platform Not Supported
Matia Not Supported
Microsoft PowerPoint Supported
Microsoft Teams Supported
Oracle CRM On Demand Not Supported
SAP CRM Not Supported
Salesforce Agentforce Service Not Supported
Stackreaction Not Supported
Gainsight:
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