Fuze vs. MiCollab Comparison


Fuze	MiCollab Mitel Networks	+	+
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		Related Products Intermedia Unite Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. 1,634 Ratings Visit Website 3CX 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution. 1,237 Ratings Visit Website Yeastar P-Series PBX System Focusing on delivering "Easy-first Unified Communications", Yeastar P-Series Phone System offers companies of all sizes with a complete package for calls, video, messaging, and integrations, out of the box. With in-built visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, P-Series boosts productivity at all levels and provides everything across desktop, mobile, and browser with simple user apps. Available in the Appliance, Software, and Cloud Editions, P-Series provides flexible deployment options, allowing you to have it sited on-premises or in the cloud. Balancing costs and future growth, it requires a lower total cost of ownership, less training, and fewer management efforts. The ease of use and future-proof adaptability are paramount. 116 Ratings Visit Website net2phone net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth. Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups. AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed. Coach AI reviews 100% of interactions to guide agent performance. uContact gives high-volume teams omnichannel routing and real-time dashboards. Every solution integrates with the tools you already use and runs on enterprise-grade security. Beyond software, net2phone provides expert guidance at every step, from setup to integration to ongoing optimization, so your technology delivers measurable results. 197 Ratings Visit Website ULTATEL Ultatel stands at the forefront of business communications, empowering organizations with cutting-edge cloud VoIP technology to boost productivity and stay connected with customers anywhere, anytime. Our plans come fully scalable, featuring unlimited HD Voice, SMS, Fax, Chat, Video, and over 40 advanced features and integrations. Experience true transparency with our no-hidden-fees pricing model—what you see is exactly what you pay! Recognized as a Gartner Category Leader and G2 High Performer, Ultatel offers a unified communications platform that evolves with your business. Powered by our innovative FlexScale technology, you can effortlessly adjust your communication needs without any downtime or penalties. Our Award-Winning Customer Support team is here for you 24/7/365, delivering a remarkable 94% first-contact resolution rate. With Ultatel, enjoy the peace of mind that comes with being connected beyond limits. 115 Ratings Visit Website Aircall Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships. 1,838 Ratings Visit Website PBXware PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. 39 Ratings Visit Website Zoom Phone The cloud phone solution, natively built for the Zoom platform. Enterprise-class features with a modern user experience to streamline voice communications. Provision and manage users, monitor call quality and usage data in the Zoom administrator portal. The globally distributed Zoom cloud platform delivers secure HD Voice with enterprise-class reliability and quality of service. Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps. Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a separate conference bridge. Native apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service. An ever-expanding footprint of countries to provide local phone numbers. For customers who wish to streamline global telephony carrier management, porting numbers to Zoom has never been easier. 2,944 Ratings Visit Website Squaretalk Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling, power dialing, WhatsApp Business messaging, SMS, email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. With local numbers in 150+ popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion. 313 Ratings Visit Website Google Workspace Google Workspace with Gemini integrates premium AI into Gmail, Docs, Drive, Meet, and more, helping businesses work smarter, not harder. Draft emails faster, generate ideas, and summarize documents effortlessly with AI-powered assistance. Manage tasks, schedule meetings, and stay organized across devices with seamless collaboration tools. Whether you're handling client communications, creating content, or running daily operations, Workspace helps businesses stay productive and focused. Workspace provides companies with professional branding (e.g., name@yourcompany), pooled cloud storage, and strict data privacy, ensuring your business data belongs entirely to you and is never used for advertising purposes. Gemini, Google’s most powerful AI, is now seamlessly integrated into the apps you already use. Instead of juggling fragmented apps, Workspace offers a unified, highly productive environment. Save 25% today on any plan (Starter, Standard, or Plus) for your first 3 months by clicking "Save 25%" above! 69,271 Ratings Visit Website
About #1 Global Cloud Communication Platform & Collaboration Software for Enterprises. Simplify the complexity of managing your on-premises communications systems with Fuze. Superior voice quality and uptime through unmetered calling to over 110 countries with over 50 carriers, providing an ideal option for enterprises with a wide-range global footprint. With more than 10 years of experience working with customers around the globe, we can provide a roadmap to ensure you get full value out of your Fuze deployment. The all-in-one application that works seamlessly across all locations and devices, giving a comprehensive view of usage, engagement, and productivity across the organization. Modernize your communications with the #1 global cloud platform for unified voice, HD video calling and conferencing, integrated chatting, content sharing, and contact center.	About Mitel MiCollab is an enterprise collaboration software and tools platform solution that securely and swiftly powers communications for whenever you need them, wherever you are. Mitel MiCollab is an enterprise collaboration software and tools platform solution that securely and swiftly powers communications for whenever you need them, wherever you are. Remove the need to flip between multiple apps to get the job done by providing employees with a single application for voice, video, messaging, presence, audio conferencing, mobility and team collaboration. Keep up with projects, stay connected with colleagues, and boost the sharing of knowledge and ideas across business silos. Extend the power of teams beyond your walls so they can easily and intuitively do the same with clients and partners. Get a communications experience that’s consistent across all of your devices. Stop a conversation on one device and pick it up on another. It’s that simple.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Enterprise organizations	Audience Companies that want an enterprise collaboration software solution
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $20 per user per month Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.3 / 5 ease 4.9 / 5 features 4.6 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 4.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros It has a beautiful and appealing interface. Fuze has also mobile support which assures you can get in touch with coworkers anytime. Easy to host video meetings. File sharing works superbly. One of a great and competitive software in the market now. I like this tool for corporate use. Best for instant messaging and video/audio calls. Easy to set up a call or meeting. I have been using it for 4yrs. Amazing tool for calls, meeting and video conference's. Best for office use. The application combines an implementation of different communication tools through conferences with one or more people. It provides several options for contact through video and audio conferences. It also manages a section for managing private and group chats where you can share various files. It's a good tool to make meetings and group communication with business project teams. The paid plans are cost-effective. We had a good experience with its meeting service. The user Interface is easy to navigate. Cons It has less number of features when compare with its competitor Slack. They offer more integration and collaboration options. I had issues with refreshing resetting status. But got fixed after connecting with support. Connectivity is the concern. Initially I had issues with connectivity. But it got fixed after connecting with their customer care. As disadvantages we determined the limitations in terms of access to an extension for mobile devices, its tools can only be used for desktop devices. Similarly, we do not have functions to manage a project calendar creation with this application. Call quality issues when connected to an open network.	Pros & Cons from Real Users Pros Easy to deploy. Can be used on PC or mobile. Integrates with the Mitel handset. Lots of features to keep people online. Cons Users find it a little confusing when working from home and then the office. Software can be little tricky if not configured properly.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Fuze Founded: 2006 United States www.fuze.com	Company Information Mitel Networks Founded: 1973 Canada www.mitel.com
Alternatives Verizon UCCaaS Verizon Media	Alternatives Mitel Teamwork Mitel Networks
RingCentral RingEX RingCentral	Zoom Zoom Communications
Intermedia Unite Intermedia	ezTalks
Dialpad Connect Dialpad	8x8 Work 8x8
Sococo View All	Zultys ZAC Zultys View All
Categories Call Center Supported Call Center Infrastructure (CCI) Supported Cloud Communication Platform Supported Meeting Supported Team Communication Supported UCaaS Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported	Categories Audio Conferencing Supported Collaboration Supported Screen Sharing Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported
Unified Communications Features Audio / Video Conferencing Supported Calendar Management Not Supported Call Recording Supported Call Routing Not Supported Chat / Messaging Supported Fax Management Supported File Sharing Not Supported Mobile Access Not Supported Multi-User Collaboration Not Supported Voice Mail Supported Video Conferencing Features Electronic Hand Raising Not Supported Mobile Access Not Supported On-Demand Webcasting Not Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Not Supported Real-Time Chat Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Web Conferencing Features Electronic Hand Raising Not Supported Mobile Access Not Supported On-Demand Webcasting Not Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Not Supported Real-Time Chat Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Show More Features Cloud Communication Platform Features Audio / Video Conferencing Supported Call Center Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported IVR / Voice Recognition Not Supported Meeting Features Action Item Tracking Not Supported Agenda Management Not Supported Attendee Management Supported Board Meetings Not Supported Committee Meetings Not Supported Internal Meetings Not Supported Invitation Management Not Supported Legislative Meetings Not Supported Materials Management Not Supported Meeting Feedback Not Supported Meeting Preparation Tools Not Supported Meeting Room Booking Not Supported Minutes Management Not Supported Post-Meeting Tools Not Supported Scheduling Supported Travel Management Not Supported Voting Management Not Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Supported Calendar Management Supported Chat / Messaging Supported Discussion Threads Not Supported File Sharing Supported Mobile Access Supported Push Notifications Not Supported Search Supported Surveys & Feedback Not Supported Task Management Not Supported Video Conferencing Supported	Show More Features Collaboration Features Brainstorming Not Supported Calendar Management Supported Chat / Messaging Not Supported Contact Management Not Supported Content Management Not Supported Document Management Not Supported Project Management Not Supported Real Time Editing Supported Task Management Not Supported Version Control Not Supported Video Conferencing Supported
Integrations Google Calendar Supported Google Workspace Supported Microsoft Outlook Supported Aryaka Supported Cato SASE Supported Desktop.com Supported Five9 Supported Gong Supported Google Contacts Supported Indent Supported Krisp Supported Localist Supported Microsoft 365 Supported Microsoft OneDrive Supported Microsoft Teams Supported NiCE CXone Mpower Supported Ping Identity Supported Stackreaction Supported VoiceOps Supported Zendesk Supported Show More Integrations View All 47 Integrations	Integrations Google Calendar Supported Google Workspace Supported Microsoft Outlook Supported Aryaka Not Supported Cato SASE Not Supported Desktop.com Not Supported Five9 Not Supported Gong Not Supported Google Contacts Not Supported Indent Not Supported Krisp Not Supported Localist Not Supported Microsoft 365 Not Supported Microsoft OneDrive Not Supported Microsoft Teams Not Supported NiCE CXone Mpower Not Supported Ping Identity Not Supported Stackreaction Not Supported VoiceOps Not Supported Zendesk Not Supported Show More Integrations View All 4 Integrations
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