Ravine Desk

Ravine Desk

Ravine Software
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About

FuseBase is the AI-native client portal and client collaboration platform for client-facing businesses and teams. Clients already have AI. They can complete more routine work themselves, faster and cheaper than before. That changes what agencies, consultants, professional services firms, sales teams, customer success teams, support teams, RevOps, onboarding, implementation, and operations teams must deliver next: finished outcomes, visible progress, reliable delivery, fewer things clients have to manage, and trusted expertise. FuseBase helps teams move from legacy portals, scattered tools, and manual service delivery to AI-native client operations. Use FuseBase to create branded client portals, secure workspaces, onboarding hubs, deal rooms, approvals, knowledge bases, workflows, dashboards, client-facing apps, and AI-assisted operations in one governed foundation.

About

Ravine Desk is help desk software built for freelancers, consultants, and small development teams who support multiple clients. Each workspace gets its own branded subdomain and client portal, where clients sign in with a magic link instead of a password. Tickets come in through the portal or by email, and client email replies thread into the matching ticket automatically. Billable hours are logged on every comment and roll up into per-client reports. An AI assistant is included on every plan, with a daily briefing and ticket analysis; Team and Pro plans add automatic triage and client-facing status summaries. Pricing is flat and based on technician count, with no per-ticket or per-client fees. Plans start at $12/month, and every plan comes with a 14-day free trial with no credit card required. An early-access Agent Seats add-on lets AI agents such as Claude Code work tickets through a REST API under their own technician identity.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Teams around the world

Audience

Freelancers, consultants, small development teams, and agencies that support multiple clients.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$32
FuseBase is free for teams and individuals. Contact sales for a customized pricing quote.
Free Version Supported
Free Trial Supported

Pricing

$12/month
Flat monthly plans, no per-seat pricing. Solo $12/mo (1 technician, up to 100 clients). Duo $29/mo (3 technicians, 250 clients). Team $59/mo (10 technicians, 750 clients, adds AI auto-triage and client status summaries). Pro $99/mo (20 technicians, unlimited clients). These are founding rates; regular prices are $15 / $39 / $89 / $179. AI assistant (daily briefing, ticket analysis) included on every plan. 14-day free trial, no credit card required. Optional AI Boost packs from $12/mo. Agent Seats (AI agents working tickets via REST API) available as an early-access add-on.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.4 / 5
features 4.5 / 5
design 4.5 / 5
support 4.3 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.5 / 5
design 3.5 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Nothing. it's a terrible interface with virtually no customer support and It's personally been an on-going nightmare for me.
  • I have a lot of notes, draft email, random thoughts. this product lets me consolidate all of that into a single repository. Love It.
  • Makes it very easy to capture visuals for future reference and updates are frequent enough i.e. it keeps up with current tech.
  • Excellent solution to keep all the knowledge of your team together in one place. The editor is powerful, easy to use and it looks good. It has all the advanced features regarding formatting, attachments, dealing with files, video, audio, etc. Better than any other editor. Sharing notes (even with your own branding) is extremely fast and convenient. The web clipper works well-enough to be comparable to Evernote. You can import all your Evernote notes in a single click.
  • Nimbus is the most versatile, including many useful templates to increase productivity and provide a large number of different use cases.

Cons

  • Worst experience I've ever had with a softeware company. I have been begging them for months to cancel my subscription on an account I no longer have access to but they never respond. Yesterday I got a $70 charge and finally had enough. (It's been over $250) I asked for a refund and they offered me credit for a product I don't like or want and will never use. Buyer beware.
  • Some additional capability around working within a table you may have created to managed cell size and free rows/columns.
  • Can be a bit clunky at times, but nothing to seriously worry about.
  • The native Mac app is slow and sluggish. The webApp works better and provides better search results.
  • When using a smaller window, you must scroll horizontally to view the rest of the text. A bit annoying, but I believe they will be updated in the future.

Pros & Cons from Real Users

Pros

  • We were looking for a simple helpdesk and this one is pretty lightweight, no extra bloat like Freshdesk. Setup was done in like 15 minutes only, I created like 10-13 clients easily and few tickets, process was pretty simple. I like that support is directly from founder not bot, reply came quick which is helpful when you are stuck. Tried on chrome and safari both, mostly worked fine for us.
  • We were using Zendesk before and the per-agent pricing was getting too expensive as we added our 3rd and 4th agent. Ravine Desk has flat pricing $12 to $99, no surprise per seat cost. Setup was done in like 15 minutes, very simple compared to Zendesk. Support is directly from the founder which is actually helpful.

Cons

  • I did found one issue where login page keeps loading sometimes, keeps loading bug. Reporting is still pretty basic and there is no slack integration yet, would be nice to have that. Design could be more modern but its okay.
  • Reporting is still pretty basic and there is no Slack or Drive integration yet. For our daily work it's okay but would be nice to have those soon.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

FuseBase
Founded: 2014
United States
thefusebase.com

Company Information

Ravine Software
Founded: 2012
United States
ravinedesk.com

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Categories

Corporate Wiki Supported
Note-Taking Supported
Productivity Supported
Task Management Supported
Visual Feedback Supported

Categories

Help Desk Supported

Ticketing with a branded client portal, email-to-ticket, billable hours on every comment, and an AI assistant on every plan. Sized and priced for freelancers and small dev shops, with flat monthly plans from $12 and a 14-day free trial.

Document Management Features

Access Controls Supported
Archiving & Retention Not Supported
Collaboration Tools Supported
Compliance Tracking Supported
Document Archiving Supported
Document Assembly Not Supported
Document Capture Not Supported
Document Conversion Not Supported
Document Delivery Not Supported
Document Indexing Not Supported
Document Retention Supported
Electronic Signature Not Supported
Email Management Supported
File Recovery Supported
File Type Conversion Not Supported
Forms Management Supported
Full Text Search Supported
Offline Access Supported
Optical Character Recognition Supported
Print Management Not Supported
Version Control Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Supported
Cataloging / Categorization Not Supported
Collaboration Supported
Content Management Supported
Decision Tree Not Supported
Discussion Boards Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Supported

Note-Taking Features

Categories / Organization Not Supported
Clip From Web Not Supported
Document Scanning Not Supported
Formatting / Markdown Supported
Handwriting Not Supported
Hyperlinking Supported
Image Insertion Supported
List/Checklist Creation Supported
Printing Not Supported
Search Supported
Sharing / Collaboration Supported
Syncing Supported
Templates Supported
Voice Notes Not Supported

Productivity Features

Collaboration Supported
Database Creation Supported
Document Creation Supported
File Sharing Supported
Notes Management Supported
Office Suite Not Supported
Presentation Tools Not Supported
Project Management Supported
Task Management Supported
Team Chat Supported

Task Management Features

Collaboration Supported
Create Subtasks Supported
Gamification Supported
Gantt Charts Not Supported
Mobile Access Supported
Percent-Complete Tracking Supported
Progress Tracking Supported
Recurring Tasks Supported
Reporting/Analytics Supported
Spreadsheet View Supported
Task Board View Supported
Task Planning Supported
Task Scheduling Supported
Task Tracking Supported
Time Tracking Supported
To-Do List View Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

Integrations

Asana Supported
Claude Code Not Supported
HubSpot CRM Supported
Shift Supported
monday AI work platform Supported

Integrations

Asana Not Supported
Claude Code Supported
HubSpot CRM Not Supported
Shift Not Supported
monday AI work platform Not Supported
Claim FuseBase and update features and information
Claim FuseBase and update features and information
Claim Ravine Desk and update features and information
Claim Ravine Desk and update features and information