FROGED vs. Local Measure Engage Comparison


FROGED FROGED Technologies	Local Measure Engage Local Measure	+	+
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About FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions—always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: 1. Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. 2. Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. 3. AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools.	About Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience SaaS businesses and SaaS companies interested in a software solution to improve customer support, sales and cut costs.	Audience Companies interested in a pre-built cloud contact center platform to transform customer service.
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $32.5 per month Free Version Not Supported Free Trial Not Supported	Pricing On-Demand—Pay as you go for just 20¢ USD for every unit. Inclusions are as per the Medium Plan EXCEPT for Microsoft Teams Address Book, Engage CTI for Salesforce, and Utilities. Essential Plan - $41,988 for 12 months, including up to 100,000 units per month. 4c for every additional unit that you go over your monthly allocation. Select Plan - $87,588 for 12 months, including up to 250,000 units per month. 3c for every additional unit that you go over your monthly allocation. Enterprise Plan - $143,988 for 12 months, including up to 500,000 units per month. 2c for every additional unit that you go over your monthly allocation. Elite Plan - $239,988 for 12 months, including up to 1,500,000 units per month. 1c for every additional unit that you go over your monthly allocation. Ultimate Plan - $41,988 for 12 months, including up to 10,00,000 units per month. 0.5c for every additional unit that you go over your monthly allocation. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.4 / 5 ease 4.2 / 5 features 4.2 / 5 design 3.7 / 5 support 4.4 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros What I love about Froged is that they have a very easy to use platform so the team is able to adopt without much changes in their current customer service workflow. FROGED fits the bill on what you need. You'll have access to a plethora of features to help you understand and help your clients. There is a learning curve of course, as it is with all this CRM app tools. You can set a full suite of customer relations tools with no time. API is concise and sdks helps speeding up the process. I havent went really in deep with all the features, as I have the base plan. It is very handy to use, they even have an Android and an iOS app. It has simple inbox just like personal chat messengers. FROGED is an awesome alternative to what the heavy weights in the category offers. Have ample features that will help your organization and your (potential) customers. Tracks all customer interactions with your site or application. Chatbot and automation of conversations. Cons I actually do not see any feature not to like about Froged. It is very customizable and feature rich. - As a support feature it falls short on speed: Sends you a "nudge" email/push notification saying "this client send you a message", but it doesn't gives you the email. Unless you have the FROGED app or web app opened, you wont be able to prioritize the message. For startups with minimal teams this is really problematic: No one is 100% committed to the same task all day, so you have to stop, open the email then go to the clients message in order to check what the message is about. - The web app takes a LOT of resources, even opening it on safari slows big time my computer. Same goes for the iOS app You cannot customize the url pattern of knowledge base articles. It takes some time to get used to all the features the tool offers. Overall a great tool once you get go. Takes time to set up and automate what you want it to do.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information FROGED Technologies Founded: 2019 Spain froged.com	Company Information Local Measure Founded: 2013 Australia www.localmeasure.com
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Categories AB Testing Supported Contact Center Quality Assurance Supported Customer Experience Supported Customer Onboarding Supported Customer Service Supported Customer Success Supported Live Chat Supported NPS Supported	Categories AI Call Center Supported Call Center Supported Communications Supported Contact Center as a Service (CCaaS) Supported Contact Center Quality Assurance Supported Customer Communications Management Supported Customer Engagement Supported Customer Experience Supported Customer Service Supported Telephony Supported Visitor Behavior Intelligence Supported
Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Supported Workflow Management Not Supported Show More Features AB Testing Features Audience Targeting Supported Campaign Segmentation Supported Funnel Analysis Not Supported Heatmaps Not Supported Landing Pages / Web Forms Not Supported Multivariate Testing Not Supported Split Testing Not Supported Statistical Relevance Analysis Not Supported Surveys Not Supported Test Scheduling Not Supported Visual Editor Supported Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Not Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported	Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Not Supported Trend Analysis Not Supported Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Not Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Customer Communications Management Features Batch Communications Not Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Not Supported Personalization Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Not Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Not Supported Gamification Not Supported Live Chat Not Supported Video Content Not Supported Telephony Features Auto-Dialer Not Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Not Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Not Supported
Integrations Facebook Messenger Supported Salesforce Supported WhatsApp Supported Amazon Connect Not Supported Apple Business Chat Not Supported Confluence Not Supported HubSpot Customer Platform Not Supported Instagram Not Supported Jira Not Supported KonnectzIT Supported LINE Not Supported Microsoft Excel Supported Microsoft Teams Not Supported Segment EDI Platform Supported Shopify Not Supported Slack Supported WeChat Not Supported WordPress Supported X (Twitter) Not Supported Zendesk Not Supported Show More Integrations View All 12 Integrations	Integrations Facebook Messenger Supported Salesforce Supported WhatsApp Supported Amazon Connect Supported Apple Business Chat Supported Confluence Supported HubSpot Customer Platform Supported Instagram Supported Jira Supported KonnectzIT Not Supported LINE Supported Microsoft Excel Not Supported Microsoft Teams Supported Segment EDI Platform Not Supported Shopify Supported Slack Not Supported WeChat Supported WordPress Not Supported X (Twitter) Supported Zendesk Supported Show More Integrations View All 16 Integrations
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