FreedomVoice

FreedomVoice

4.0 out of 5 stars
Talkroute

Talkroute

4.7 out of 5 stars
FreedomVoice Talkroute

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FreedomVoice:

About

We’ve made it easy to set up full-featured toll free numbers and local virtual phone numbers in the cloud that professionally answer and route your every call so that you can stay focused on growing your business. No contract, no hidden fees. Get set up in minutes with your new number, backed by our friendly in-house Customer Care. Your virtual phone number can receive faxes, which are stored online, can be sent to you by email as a PDF, or can be forwarded on to a physical fax machine. You can also send faxes out by uploading the document(s) you want to fax and entering the phone number(s) you want to fax to. Virtual phone system with attendant, forwarding & voicemail. Month-to-month service with no long-term contract to sign. Over 200,000 small businesses happily served since 1996. Get a toll-free number or local number free for 30 days.
Talkroute:

About

What is Talkroute? Talkroute is a UCaaS provider that gives you the ability to utilize your existing phones, web browser, and PCs with our cloud-based virtual phone system. Now you can have the power of an enterprise-level phone system without the upfront cost and maintenance of an expensive on-site system. Making and receiving business calls Our virtual phone system gives you the ability to make & receive calls from any desktop, browser, and smartphone. Texting with your customers Send and receive business SMS and MMS text messages. Our apps make it quick and easy to compose and reply to your customers. Video meetings with your team Video conferencing with up to 100 team & guest participants. Talkroute Meetings gives you the power to record meeting sessions, share your screen, chat via team messenger, collaborate using our whiteboard, & share files.
FreedomVoice:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Talkroute:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
FreedomVoice:

Audience

Virtual phone service for companies looking for numbers and local numbers with virtual attendant, call forwarding and voicemail
Talkroute:

Audience

Small businesses
FreedomVoice:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Talkroute:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
FreedomVoice:

API

Offers API Not Supported
Talkroute:

API

Offers API Not Supported
FreedomVoice:

Screenshots and Videos

Talkroute:

Screenshots and Videos

FreedomVoice:

Pricing

$9.95 per month
Free Version Not Supported
Free Trial Supported
Talkroute:

Pricing

$19 per month
Plans also available at $39/mo, $59/mo & $99/mo with additional features.
Free Version Not Supported
Free Trial Supported
FreedomVoice:

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 3.0 / 5
support 5.0 / 5
Talkroute:

Reviews/Ratings

Overall 4.7 / 5
ease 5.0 / 5
features 4.7 / 5
design 5.0 / 5
support 5.0 / 5
FreedomVoice:

Pros & Cons from Real Users

Pros

  • Great support, super low pricing, and ton of features for free. I'm able to have a virtual fax number, 400 minutes of calling per month, and a 800 number all for $9.99/month. It's awesome.

Cons

  • However, the mobile app is very glitchy. It's hard to send messages, and I find myself often switching WiFi and Cellular on and off in an attempt to send messages. Also, not HIPAA Compliant which sucks for our business.
Talkroute:

Pros & Cons from Real Users

Pros

  • The pros are: outstanding customer service, super easy-to-use system, and nearly 100% uptime. Plus, they offer Zoom calls to help us whenever we need it!
  • The customer support at Talkroute is unmatched. They were extremely helpful in the inquiry phase (I had a million questions) and were helpful in moving all 4 of our phone lines in addition to purchasing another 4 phone lines. The phone numbers are in our new area code and we were able to keep our old numbers, well as our Toll Free number. Even after we chose to go with Talkroute, they continued to be attentive whenever we had any questions. Also, we are a non-profit so they offered a discount (after verification) and let us know common features other non-profits use.
  • Talkroute is great for working remotely and allowing calls to be routed to different phones, such as to employees who are working from home. The service also has a convenient feature that accurately transcribes voicemail messages to my email inbox. The phone number selection system was easy to use.

Cons

  • Minor bugs every few weeks but bugs that are quickly fixed by the team.
  • I have nothing bad to say about Talkroute. They're a great company and great people!
  • I chose this service specifically because it was the only provider that would allow my customers to send MMS photos by text message. Unfortunately, after purchasing the program and troubleshooting with tech support, it was discovered that only certain carriers are able to text 1-800 numbers.
FreedomVoice:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Talkroute:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
FreedomVoice:

Company Information

FreedomVoice
Founded: 1996
United States
www.freedomvoice.com
Talkroute:

Company Information

Talkroute
Founded: 2013
United States
talkroute.com
FreedomVoice:

Alternatives

Grasshopper

Grasshopper

GoTo
4.7 out of 5 stars
Talkroute:

Alternatives

MightyCall

MightyCall

4.8 out of 5 stars
FreedomVoice:
Talkroute:
FreedomVoice:
Global Call Forwarding

Global Call Forwarding

5.0 out of 5 stars
Talkroute:
FreedomVoice:
TollFreeForwarding

TollFreeForwarding

4.2 out of 5 stars
Talkroute:
Phone.com

Phone.com

5.0 out of 5 stars
FreedomVoice:
800.com

800.com

4.5 out of 5 stars
Talkroute:
800.com

800.com

4.5 out of 5 stars
FreedomVoice:

Categories

Talkroute:

Categories

Talkroute:

Business Phone Systems Features

Call Logging Supported
Call Monitoring Not Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Not Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Not Supported
Unified Communications Not Supported
Voice Quality Enhancement Not Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Not Supported
Chat / Messaging Not Supported
Contact Management Not Supported
Fax Management Not Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Not Supported
Call Monitoring Not Supported
Contact Management Not Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Supported
VoIP Supported
FreedomVoice:

Integrations

Nekton.ai Not Supported
PhoneNumberGuy Supported
Talkroute:

Integrations

Nekton.ai Supported
PhoneNumberGuy Not Supported
FreedomVoice:
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Claim FreedomVoice and update features and information
Talkroute:
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