Helpwise

Helpwise

5.0 out of 5 stars
ForwardMX Helpwise

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ForwardMX:

About

ForwardMX makes it easy to collect all of your email in a central inbox, such as your existing Gmail account. Collect all of the emails for your different domains in a central inbox. We can send a copy of each message to up to 10 different recipients. Get all of the email sent to any un-allocated address on your domain. No matter what you're working on, or how many of you there are, ForwardMX makes email forwarding for your domain names easy. Create team member accounts to manage your ForwardMX service. No limits to the number of email forwarders that you add for each domain. Add and manage your domains with our simple web based interface, or use our API to integrate ForwardMX with your own application.
Helpwise:

About

Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!
ForwardMX:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Helpwise:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
ForwardMX:

Audience

Email Management software for companies
Helpwise:

Audience

Teams that want a shared inbox solution for email, SMS, and WhatsApp
ForwardMX:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Helpwise:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
ForwardMX:

API

Offers API Not Supported
Helpwise:

API

Offers API Not Supported
ForwardMX:

Screenshots and Videos

Helpwise:

Screenshots and Videos

ForwardMX:

Pricing

$9 per year
Free Version Not Supported
Free Trial Not Supported
Helpwise:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
ForwardMX:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Helpwise:

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Helpwise:

Pros & Cons from Real Users

Pros

  • Easy way to manage multiple inboxes for a team in one dashboard. Can assign messages to each other as well.
  • Love how easy it is to add inboxes for an entire team to manage and collaborate within. Streamlines support.

Cons

  • There are not any cons that I can think of for now.
  • It's a little tricky to set up and UI/ux could be updated to simplify.
ForwardMX:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Helpwise:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
ForwardMX:

Company Information

ForwardMX
Founded: 2017
Switzerland
ForwardMX.io
Helpwise:

Company Information

Helpwise
Founded: 2019
United States
helpwise.io
ForwardMX:

Alternatives

Helpwise:

Alternatives

Front

Front

4.3 out of 5 stars
ForwardMX:
Helpwise:
Microsoft Outlook

Microsoft Outlook

Microsoft
4.7 out of 5 stars
ForwardMX:
SharedBox

SharedBox

Everygood
5.0 out of 5 stars
Helpwise:
Loop Email

Loop Email

5.0 out of 5 stars
ForwardMX:
Mailinator

Mailinator

Manybrain
Helpwise:
ForwardMX:
Helpwise:
Mailtrim

Mailtrim

4.5 out of 5 stars
ForwardMX:

Categories

Email Management Supported
Helpwise:

Categories

Email Clients Supported
Email Management Supported
Help Desk Supported
ForwardMX:

Email Management Features

Data Recovery Not Supported
Email Archiving Not Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Not Supported
Response Management Not Supported
Routing Not Supported
Shared Inboxes Supported
Signature Management Not Supported
Spam Blocker Supported
Whitelisting / Blacklisting Not Supported
Helpwise:

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Not Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Supported
Whitelisting / Blacklisting Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported
ForwardMX:

Integrations

Copper Not Supported
Dialpad Connect Not Supported
Dialpad Support Not Supported
Gmail Not Supported
HubSpot CRM Not Supported
HubSpot Marketing Hub Not Supported
JustCall Not Supported
KonnectzIT Not Supported
Pabbly Connect Not Supported
Quickwork Not Supported
Salesflare Not Supported
Shopify Not Supported
Slack Not Supported
Stackreaction Not Supported
Stripe Not Supported
Twilio Not Supported
WhatsApp Not Supported
Zapier Not Supported
Zendesk Sell Not Supported
Zoho CRM Not Supported
Helpwise:

Integrations

Copper Supported
Dialpad Connect Supported
Dialpad Support Supported
Gmail Supported
HubSpot CRM Supported
HubSpot Marketing Hub Supported
JustCall Supported
KonnectzIT Supported
Pabbly Connect Supported
Quickwork Supported
Salesflare Supported
Shopify Supported
Slack Supported
Stackreaction Supported
Stripe Supported
Twilio Supported
WhatsApp Supported
Zapier Supported
Zendesk Sell Supported
Zoho CRM Supported
ForwardMX:
Claim ForwardMX and update features and information
Claim ForwardMX and update features and information
Helpwise:
Claim Helpwise and update features and information
Claim Helpwise and update features and information