eDesk

eDesk

4.9 out of 5 stars
Flowcart eDesk

Related Products

  • Odoo
    4.2 out of 5 stars 1,729 Ratings
    Visit Website for Odoo
  • Admiral
    4.8 out of 5 stars 75 Ratings
    Visit Website for Admiral
  • ONLYOFFICE Docs
    4.6 out of 5 stars 715 Ratings
    Visit Website for ONLYOFFICE Docs
  • Bigly Sales
    5.0 out of 5 stars 9 Ratings
    Visit Website for Bigly Sales
  • DoctorConnect
    4.7 out of 5 stars 85 Ratings
    Visit Website for DoctorConnect
  • MRPeasy
    4.6 out of 5 stars 260 Ratings
    Visit Website for MRPeasy
  • HubSpot AEO
    4.4 out of 5 stars 151 Ratings
    Visit Website for HubSpot AEO
  • Paladin POS
    4.7 out of 5 stars 28 Ratings
    Visit Website for Paladin POS
  • CTM
    4.5 out of 5 stars 939 Ratings
    Visit Website for CTM
  • Bacula Enterprise
    4.5 out of 5 stars 125 Ratings
    Visit Website for Bacula Enterprise
Flowcart:

About

Flowcart is a WhatsApp-first commerce platform that helps B2C brands acquire more customers, convert faster with in-chat product catalog and one-tap checkout, and retain them through gamified broadcasts, automated recoveries, loyalty, and rewards. Beyond campaigns, Flowcart powers end-to-end journeys: lead capture, segmented flows, cart recovery, COD verification, order tracking, support handoff, and revenue analytics—directly inside WhatsApp. It plugs into your stack out of the box: storefronts (Shopify, WooCommerce, Magento, WordPress), ERPs (Odoo, SAP, ERPNext & more), and CRMs (HubSpot, Zoho, and more), with APIs and webhooks for custom workflows. We also enable in-chat payments via leading providers like Peach Payments, Paystack, M-Pesa, Razorpay, Stripe, and others so customers can browse, pay, and reorder without leaving the conversation.
eDesk:

About

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.
Flowcart:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
eDesk:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Flowcart:

Audience

B2C/D2C ecommerce brands.Their founders, growth/marketing, Commercial, and CRM/retention teams
eDesk:

Audience

eCommerce sellers interested in a powerful customer support and help desk solution specifically built for ecommerce
Flowcart:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
eDesk:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Flowcart:

API

Offers API Not Supported
eDesk:

API

Offers API Supported
Flowcart:

Screenshots and Videos

No images available
eDesk:

Screenshots and Videos

Flowcart:

Pricing

$70/month
Free Version Not Supported
Free Trial Not Supported
eDesk:

Pricing

Free
Standard Plans (per agent per month):
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.

Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.

Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.

Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Free Version Supported
Free Trial Supported
Flowcart:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
eDesk:

Reviews/Ratings

Overall 4.9 / 5
ease 4.4 / 5
features 4.6 / 5
design 4.4 / 5
support 4.9 / 5
eDesk:

Pros & Cons from Real Users

Pros

  • Easy to use, stores a lot of information and details which are easy to access, friendly team who will help.
  • Centralized inbox. Could be overwhelming for a new user. All in all good layout and design. Could run into some issues while setup but the support team is always there to help out.
  • Ease of use. Excellent features. Fantastic support who are extremely quick and responsive with accurate information. Webinars to enhance your knowledge.
  • Fast and convenient, the AI and template reply is really helpful to shorten the time spending on replying message.
  • - Easy to see workload - Distributes workload equally automatically - AI responses makes answering common enquiries a breeze - All Orders / Customer Service in one place for 10 of our stores - Streamlines workload

Cons

  • Could do with some free training on new upgrades that's it.
  • Lack of shortcuts. Shortcuts keys for some features would have been better.
  • Can sometimes be a little bit laggy, tickets take around 5 mins to drop across.
  • It would be better if the view only account can have access to leave note to @note to the agent who is really responding to the message.
  • Up to now we haven't seen any cons to using eDesk.
Flowcart:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
eDesk:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Flowcart:

Company Information

Flowcart
Founded: 2020
United States
flowcart.ai/
eDesk:

Company Information

eDesk
Founded: 2012
Ireland
www.edesk.com
Flowcart:

Alternatives

RichAutomate

RichAutomate

Groovy Web LLP & RichPOS Software
eDesk:

Alternatives

ExpertGuru

ExpertGuru

ExpertGuru.ai
Flowcart:
eDesk:
3Dsellers

3Dsellers

5.0 out of 5 stars
Flowcart:
Behaf

Behaf

Behaf Pvt Ltd
eDesk:
Flowcart:
eDesk:
Flowcart:
HelloDuty

HelloDuty

Brrng Limited
eDesk:
Flowcart:

Categories

eDesk:

Categories

Customer Service Supported
eCommerce Tools Supported
Help Desk Supported
Live Chat Supported
eDesk:

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Flowcart:

Integrations

Magento Supported
Shopify Supported
WhatsApp Supported
WooCommerce Supported
AfterShip Not Supported
Amazon Not Supported
Cdiscount Not Supported
ChannelEngine Not Supported
ERPNext Supported
Help Desk Migration Not Supported
HubSpot CRM Supported
Linnworks Not Supported
Peach Payments Supported
ReturnPro Not Supported
Stripe Supported
WordPress Supported
X (Twitter) Not Supported
Zoho CRM Supported
eBay Not Supported
xSellco Feedback Not Supported
eDesk:

Integrations

Magento Supported
Shopify Supported
WhatsApp Supported
WooCommerce Supported
AfterShip Supported
Amazon Supported
Cdiscount Supported
ChannelEngine Supported
ERPNext Not Supported
Help Desk Migration Supported
HubSpot CRM Not Supported
Linnworks Supported
Peach Payments Not Supported
ReturnPro Supported
Stripe Not Supported
WordPress Not Supported
X (Twitter) Supported
Zoho CRM Not Supported
eBay Supported
xSellco Feedback Supported
Flowcart:
Claim Flowcart and update features and information
Claim Flowcart and update features and information
eDesk:
Claim eDesk and update features and information
Claim eDesk and update features and information