FlowTux vs. Jira Service Management Comparison


FlowTux	Jira Service Management Atlassian	+	+
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About FlowTux is an AI-powered IT service management (ITSM) and helpdesk platform that triages, diagnoses and resolves support tickets automatically. It pulls issues from Slack, WhatsApp, email, error trackers like Sentry and Datadog, and GitHub issues into a single queue, so engineers are no longer pulled out of deep work to handle routine triage. Its AI, Tux AI, indexes your codebase once and keeps that index current with every merge. It can read a stack trace, trace the problem to the affected files and pull requests, and fix routine issues automatically, including running approved, allow-listed fixes directly on the device. FlowTux reports that around half of tickets are resolved without human intervention.	About Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Enterprise, B2B, IT Companies, Software Companies	Audience IT Teams within growing companies moving away from using emails for support and instead look to implement a robust IT ticking system to streamline their requests.
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing $79/month Free Version Not Supported Free Trial Supported	Pricing $20 per user per month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.8 / 5 ease 4.3 / 5 features 4.5 / 5 design 4.7 / 5 support 4.6 / 5 Read all reviews
	Pros & Cons from Real Users Pros There are many features I loved but the topmost is the ability to prioritize support tickets. Based on the problem it gives you the freedom to mark the priority to urgently resolve. The dashboard is incredibly intuitive. It allows you to add support links according to departments. I like the malleability of the service. We use this software for both operations management and for Ticket Tracing. It's nice that we can just have everything in one place. One of the best ticket tracking services that we have come across. Love the delegating of each ticket to a team member. 1. Can create separate projects with separate workflows 2. Auto assign tickets as they come in 3. Tickets can be submitted without having a license 4. Lots of integrations 5. Mobile app As many ticketing system, Jira offer you to customize the "tickets" and you can easily integrate customer communication and developer task. Even if both don't follow the same process it's easy to link and follow them together. Lots of integrations out there. Easy to implement On prem implementation is the easiest since there is a lot of walkthrough with support. Cons I'm happy with the Jira Service management tool. No cons. Not a whole lot to say on the cons side. It's rare that a ticket isn't resolved or is lost. 1. Admin / making changes to projects or settings is really confusing It's not intuitive at all as an admin on how/where to change certain important settings The configuration of many workflows can be a headache. If you are looking to grow a lot with it. I recommend calling an external Jira Expert to help you to set it up. Expensive tool, one of the most expensive tools out there.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information FlowTux flowtux.com	Company Information Atlassian Founded: 2002 Australia www.atlassian.com
Alternatives SuperIT	Alternatives Freshservice Freshworks
Tembo	Zendesk
Robin by Atera Atera	EZO AssetSonar EZO
Console	SolarWinds Service Desk SolarWinds
Espressive Barista Espressive View All	ManageEngine ServiceDesk Plus ManageEngine View All
Categories AI-Powered ITSM Tools Supported	Categories AI Service Management (AISM) Supported AI-Powered ITSM Tools Supported Help Desk Supported Issue Tracking Supported IT Alerting Supported IT Asset Management Supported IT Management Supported IT Service Supported ITSM Supported Service Request Management Supported
	Show More Features Help Desk Features Alerts / Escalation Not Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Supported Requisition Management Supported Supplier Management Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Supported Task Management Supported
Integrations AnswerDock Not Supported Beekeeper Not Supported Calamari Not Supported EnjoyHQ Not Supported FAT FINGER Not Supported HSI Donesafe Not Supported Hugo Not Supported IdRamp Not Supported Multiplier Not Supported NorthStar Navigator Not Supported OFFLIGHT Not Supported Opsera Not Supported Peoplelogic.ai Not Supported Prism PPM Not Supported Shift Not Supported Totango Not Supported Ushur Not Supported ciopulse Not Supported iTop Not Supported yasoon Not Supported Show More Integrations	Integrations AnswerDock Supported Beekeeper Supported Calamari Supported EnjoyHQ Supported FAT FINGER Supported HSI Donesafe Supported Hugo Supported IdRamp Supported Multiplier Supported NorthStar Navigator Supported OFFLIGHT Supported Opsera Supported Peoplelogic.ai Supported Prism PPM Supported Shift Supported Totango Supported Ushur Supported ciopulse Supported iTop Supported yasoon Supported Show More Integrations View All 251 Integrations
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