FloridaFlorida Systems
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Related Products
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About
"Florida" is Window based software, with web capabilities and some cloud features, which means the database and all your clients are stored on your server / PC . Meanwhile, automated emails can be sent silently, and you can access "Florida" remotely from wherever you are through the internet. We offer 24/7 free email support all over the world, on-site training for some countries, an open library of videos that cover all important points, as well as, PDF manuals. Very easy solution, complete, handles everything the user/manager/owner needs in a very simple way. Can be Shared on Multiple Computers (Free Computers license). Accept Connection from Remote Locations, iPhone, iPad, and Android apps (Free option with highly secured access). Can Use POS Hardware on Multiple Stations. Florida has a default English interface language. However, Florida gives the users in different countries to work with in their native language (even those from Right to Left like Arabic).
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About
InTheChat is a cloud-based digital marketing customer service platform built for the enterprise. Trusted by industry-leading brands including JPMorganChase, Mayo Clinic, and Universal Studios Florida, InTheChat makes it easy for companies to connect with customers via SMS, social media, live chat, email, instant messaging, and chatbots. It also features enterprise-level tools such as performance reports, secure authentication, text analytics, and skills-based routing.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Salon and spa businesses looking for a cloud-based growth platform to improve performance and optimize their operations
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Audience
Enterprise-level companies in banking, investment, retail, hospitality, insurance, travel, health and more.
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Not Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationFlorida Systems
Founded: 2007
Romania
www.floridaware.com
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Company InformationInTheChat
Founded: 2010
Canada
inthechat.com
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Categories |
Categories |
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Salon Features
Appointment Management
Supported
Booth Rental
Supported
Client Profiles
Supported
Employee Management
Supported
Inventory Management
Supported
Loyalty Program
Supported
Multi-Location
Supported
Payroll Management
Supported
Point of Sale (POS)
Supported
Recurring Appointments
Supported
Spa Features
Appointment Management
Not Supported
Client Management
Not Supported
Employee Management
Not Supported
Inventory Management
Not Supported
Loyalty Program
Not Supported
Membership Management
Not Supported
Online Booking
Not Supported
Payroll & Commission
Not Supported
Point of Sale (POS)
Not Supported
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Customer Engagement Features
Analytics
Supported
Churn Management
Supported
Communication Management
Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Not Supported
Gamification
Not Supported
Live Chat
Supported
Video Content
Not Supported
Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Not Supported
Dashboard
Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Not Supported
Text Analysis
Supported
Trend Analysis
Not Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Live Chat Features
Canned Responses
Supported
Customizable Branding
Not Supported
Geo Targeting
Supported
Offline Form
Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
SMS Marketing Features
2-Way Messaging
Supported
Artificial Intelligence
Not Supported
Contact Management
Supported
Mass Texting
Supported
Message Personalization
Supported
MMS
Supported
Mobile Coupons
Supported
Mobile Keywords
Supported
Polls / Voting
Not Supported
Reporting/Analytics
Supported
Scheduled Messaging
Supported
Shortcodes
Supported
Text-to-Win
Not Supported
Social Media Marketing Features
Analytics
Supported
Automated Publishing
Not Supported
Contact Management
Supported
Content Management
Not Supported
Conversion Tracking
Not Supported
Customer Targeting
Supported
Keyword Filtering
Supported
Multi-Account Management
Supported
Post Scheduling
Supported
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Integrations
No info available.
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Integrations
No info available.
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