FixFinder vs. Halp Comparison


FixFinder	Halp Atlassian	+	+
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About FixFinder is a suite of self-help tools that empower your users to fix problems. Turn complex IT processes into a quick Q&A session just like Tier-1! Convert your playbooks into custom Troubleshooting Wizards using an intuitive decision tree builder front-end. Our desktop application connects your users to tools like Autotask, Connectwise, Zendesk, Bloomfire, Sharepoint, StatusPage, and many others used by IT Teams and Managed Services.	About Ticketing, powered by your Slack conversations Halp is a modern ticketing help desk for humans that love Slack. Empower your remote teams to be happier and more productive. Turn any message into a ticket with an emoji. Report on your team's requests no matter where they come from. Never do the same work twice. A powerful workflow engine paired with machine learning ensures routine tasks and questions get resolved faster. Your customers are your colleagues, your friends. Communicate in the most natural way, and make ticketing a breeze. Halp's powerful Ticketing Platform is perfect for fast growing teams. If you already have a ticketing solution in place, we offer deep integrations with Zendesk, Jira, and more.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT providers that want to empower their clients to fix things on their own while they focus on business growth	Audience Quickly growing companies with IT Ops teams
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $25 per user per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros The best combination of team and customer helpdesk portal for effective support service. Modern help desk solution. Tickets reminder and a great manager. Halp bot is very powerful. #1- Halp is a very simple customer resolution software. #2- It can be integrated with the Slack platform. #3- Easy to Create and resolve customers' tickets. #4- In Slack, the assigned tickets automatically transfer to the support department. Cons I never encountered any problem with this platform. #1- There should be a ticket reminder for the support team to get notified and resolve on time.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information FixFinder fixfinder.com	Company Information Atlassian Founded: 2002 United States www.halp.com
Alternatives ConnectWise PSA ConnectWise	Alternatives Electric
SweetHawk	Wrangle Wranglesoft
Fixify	LogMeIn Resolve GoTo
Zendesk	Atera
Dameware Remote Support SolarWinds View All	ManageEngine ServiceDesk Plus ManageEngine View All
Categories ITSM Supported	Categories Help Desk Supported ITSM Supported Remote Support Supported Remote Work Supported Service Desk Supported
	ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Not Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Not Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Remote Support Features Diagnostic Tools Not Supported File Transfer Supported Live Chat Not Supported Real-time Chat Supported Remote Control Not Supported Screen Sharing Not Supported Session Recording Not Supported Session Transfer Not Supported Surveys & Feedback Not Supported Service Desk Features Change Management Supported CMDB Not Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Not Supported Remote Control Not Supported Self Service Portal Supported SLA Management Supported
Integrations Zendesk Supported Autotask PSA Supported Bloomfire Supported ConnectWise PSA Supported Jira Not Supported Jira Work Management Not Supported Microsoft SharePoint Supported Microsoft Teams Not Supported ServiceNow Not Supported Slack Not Supported Stackreaction Not Supported Statuspage Supported Wufoo Not Supported Zapier Not Supported Show More Integrations View All 6 Integrations	Integrations Zendesk Supported Autotask PSA Not Supported Bloomfire Not Supported ConnectWise PSA Not Supported Jira Supported Jira Work Management Supported Microsoft SharePoint Not Supported Microsoft Teams Supported ServiceNow Supported Slack Supported Stackreaction Supported Statuspage Not Supported Wufoo Supported Zapier Supported Show More Integrations View All 9 Integrations
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