FireScope SPMFireScope
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TrueDEMpanagenda GmbH
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Related Products
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About
FireScope’s Service Performance Manager (SPM) discovers and monitors your critical IT infrastructure and services, gathering both asset and service performance intelligence you can use to ensure your critical applications and services are performing optimally. Monitor asset capacity & performance & avoid service disruptions. Align ITAM with business objectives and identify risks & impacts to business. Network device, performance and response time monitoring. Download our virtual FireScope Collector, it will listen to flows on your network, discovering and monitoring all assets. Monitor Operating Systems agentlessly or using FireScope’s powerful light-weight agents. Visualize your service performance in out-of-box and customizable dashboards and SLA reports. Manage performance and availability alerts. Easily integrate with your CMDB and IT Service Management solutions.
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About
TrueDEM by panagenda is a Digital Experience Monitoring (DEM) solution purpose-built for Microsoft 365 environments. It gives IT teams end-to-end visibility into how employees actually experience Teams, Outlook, SharePoint, OneDrive, and other M365 workloads — correlating network performance, device health (CPU, memory, disk), Wi-Fi quality, and Microsoft 365 service health into a single, actionable view. TrueDEM proactively surfaces issues like poor Teams call quality, slow app load times, and degraded network paths before they generate help desk tickets, enabling IT to troubleshoot with root-cause data instead of guesswork. It supports agent-based endpoint monitoring alongside synthetic and real-user telemetry, offers week-over-week trend and anomaly detection, and delivers reporting for adoption, engagement, and experience benchmarking across sites, departments, or the whole tenant.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
A solution that monitors critical IT infrastructure and services that helps companies
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Audience
IT Operations, Service Desk, and Digital Workplace teams at mid-to-large enterprises running Microsoft 365 at scale, including IT Directors and CIOs responsible for employee digital experience and Teams/M365 performance.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Supported
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Company InformationFireScope
Founded: 2006
United States
www.firescope.com/products/spm/
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Company Informationpanagenda GmbH
Founded: 2007
Germany
www.panagenda.com
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Categories |
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Integrations
Microsoft OneDrive
Not Supported
Microsoft Outlook
Not Supported
Microsoft SharePoint
Not Supported
Microsoft Teams
Not Supported
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Integrations
Microsoft OneDrive
Supported
Microsoft Outlook
Supported
Microsoft SharePoint
Supported
Microsoft Teams
Supported
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