Related Products
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About
Feelingstream delivers real-time customer insight to help your business become more efficient, boost revenue and keep your customers coming back. And your data? Secured on-premise. Feelingstream gives you an overview of your customer interactions across all communication channels – calls, email, chatbot and surveys. You’ll know exactly what goes on in your customer interactions and where you can make powerful changes. This overview gives you rich insight into how to elevate your business in terms of customer service, sales and product development. You’ll discover which small changes bring the highest ROI and where you need to come up with new innovative solutions. Making strategic changes in your business leads to you giving your customers exactly what they want from you. And happy customers means that they will be coming back for more and telling everyone they know about your business as well. Win-win!
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About
Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them effectively.
Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report.
Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction.
Review issues with the most impact that are brought to your attention by AI-based recommendations.
Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report.
Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard.
Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies and enterprises searching for a real-time customer insight solution to optimize their business, revenue and customer experience
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Audience
Keatext supports businesses with large volumes of customer data (like reviews, open ended surveys, and contact center tickets) that aim to improve customer satisfaction with a data-driven approach.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$550/month
Basic plan: Starting at $599/month. For small teams researching limited reviews, surveys, support tickets, etc.
Pro plan: Starting at $999/month. For ongoing analysis and better control of your customer feedback. Enterprise plan: Custom price starting at $1650/month. For organizations seeking enterprise-grade insights and analytics.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationFeelingstream
Founded: 2015
Estonia
www.feelingstream.com
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Company InformationKeatext
Founded: 2010
Canada
www.keatext.ai/
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Alternatives |
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Categories |
Categories |
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Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Artificial Intelligence Features
Chatbot
Not Supported
For eCommerce
Supported
For Healthcare
Supported
For Sales
Supported
Image Recognition
Not Supported
Machine Learning
Supported
Multi-Language
Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Supported
Virtual Personal Assistant (VPA)
Not Supported
Experience Management Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Predictive Analytics Features
AI / Machine Learning
Supported
Benchmarking
Supported
Data Blending
Not Supported
Data Mining
Supported
Demand Forecasting
Not Supported
For Education
Not Supported
For Healthcare
Supported
Modeling & Simulation
Not Supported
Sentiment Analysis
Supported
Text Mining Features
Boolean Queries
Supported
Document Filtering
Supported
Graphical Data Presentation
Supported
Language Detection
Supported
Predictive Modeling
Supported
Sentiment Analysis
Supported
Summarization
Not Supported
Tagging
Supported
Taxonomy Classification
Supported
Text Analysis
Supported
Topic Clustering
Supported
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Integrations
Amazon Web Services (AWS)
Supported
Genesys Cloud CX
Supported
Google Cloud Platform
Supported
Quickwork
Not Supported
SAP Analytics Cloud
Supported
SAP Cloud Platform
Supported
ServiceNow
Not Supported
SurveyMonkey
Not Supported
Telia ACE
Supported
Tilde Machine Translation
Supported
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Integrations
Amazon Web Services (AWS)
Not Supported
Genesys Cloud CX
Not Supported
Google Cloud Platform
Not Supported
Quickwork
Supported
SAP Analytics Cloud
Not Supported
SAP Cloud Platform
Not Supported
ServiceNow
Supported
SurveyMonkey
Supported
Telia ACE
Not Supported
Tilde Machine Translation
Not Supported
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