+
+

Related Products

  • Auvik
    673 Ratings
    Visit Website
  • Forethought
    166 Ratings
    Visit Website
  • SurveySparrow
    3,065 Ratings
    Visit Website
  • SurveyLegend
    1,882 Ratings
    Visit Website
  • Jotform
    8,632 Ratings
    Visit Website
  • Numa
    14 Ratings
    Visit Website
  • Sogolytics
    868 Ratings
    Visit Website
  • Titan
    376 Ratings
    Visit Website
  • Birdeye
    5,111 Ratings
    Visit Website
  • Pipedrive
    10,456 Ratings
    Visit Website

About

Feelingstream delivers real-time customer insight to help your business become more efficient, boost revenue and keep your customers coming back. And your data? Secured on-premise. Feelingstream gives you an overview of your customer interactions across all communication channels – calls, email, chatbot and surveys. You’ll know exactly what goes on in your customer interactions and where you can make powerful changes. This overview gives you rich insight into how to elevate your business in terms of customer service, sales and product development. You’ll discover which small changes bring the highest ROI and where you need to come up with new innovative solutions. Making strategic changes in your business leads to you giving your customers exactly what they want from you. And happy customers means that they will be coming back for more and telling everyone they know about your business as well. Win-win!

About

Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them effectively. Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report. Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction. Review issues with the most impact that are brought to your attention by AI-based recommendations. Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report. Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard. Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and enterprises searching for a real-time customer insight solution to optimize their business, revenue and customer experience

Audience

Keatext supports businesses with large volumes of customer data (like reviews, open ended surveys, and contact center tickets) that aim to improve customer satisfaction with a data-driven approach.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$550/month
Basic plan: Starting at $599/month. For small teams researching limited reviews, surveys, support tickets, etc.

Pro plan: Starting at $999/month. For ongoing analysis and better control of your customer feedback.

Enterprise plan: Custom price starting at $1650/month. For organizations seeking enterprise-grade insights and analytics.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 4.3 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • How quickly you get your analysis. No need to integrate anything. It took seriously 15 minutes to add everything in place to start the analysis.
  • It was simple to get started and it is very intuitive and easy to share. We were able to spot lots of unanticipated insights, particularly with our customer surveys.
  • It's easy to use and good for processing large amounts of data.

Cons

  • Nothing really so far the best tool I've tried for support tickets and reviews analysis.
  • A little tricky to navigate back to previous report at first.
  • It can get complicated when working with multiple datasets

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Feelingstream
Founded: 2015
Estonia
www.feelingstream.com

Company Information

Keatext
Founded: 2010
Canada
www.keatext.ai/

Alternatives

Sugar Serve

Sugar Serve

SugarCRM

Alternatives

BytesView

BytesView

Algodom Media
Emotics

Emotics

Adoreboard
Luminoso

Luminoso

Luminoso Technologies Inc.

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Experience Management Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Predictive Analytics Features

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Text Mining Features

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Integrations

Amazon Web Services (AWS)
Genesys Cloud CX
Google Cloud Platform
Quickwork
SAP Analytics Cloud
SAP Cloud Platform
ServiceNow
SurveyMonkey
Telia ACE
Tilde Machine Translation
Wildix
Zendesk

Integrations

Amazon Web Services (AWS)
Genesys Cloud CX
Google Cloud Platform
Quickwork
SAP Analytics Cloud
SAP Cloud Platform
ServiceNow
SurveyMonkey
Telia ACE
Tilde Machine Translation
Wildix
Zendesk
Claim Feelingstream and update features and information
Claim Feelingstream and update features and information
Claim Keatext and update features and information
Claim Keatext and update features and information