Audience
A survey creator and data analyst for high volume customer service teams
About Surveypal
Free up hours per week by automating your data insights. Answer tough questions quickly, make better decisions and improve your service processes. React quickly to changes in your performance KPIs and keep service costs down. Discover root causes behind service contacts and deflect future tickets to deliver exceptional service. Show the ROI of your customer experience and show why your team makes the biggest CX impact. Insights help you know exactly what areas to improve about your service. Understand the real reasons behind your customer satisfaction, team performance, and costs. Ready to enjoy coming to work and feel empowered? Insights enable you to have more effective and more individualized 1:1 coaching and training. AI-generated insights platform for customer service leaders. Eliminate random ticket reviews and focus where it matters. Discover opportunities to improve your people, service processes, and products.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Surveypal
Founded: 2007
United States
www.surveypal.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Android
iPhone
iPad
Training
Documentation
Live Online
In Person
Support
Online
Phone Support
Surveypal Frequently Asked Questions
Surveypal Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Sentiment Analysis
Text Analysis
Trend Analysis
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Offline Response Collection
Paper Survey
