FeedbackRIG vs. Usersnap Comparison


FeedbackRIG LogicInflux	Usersnap	+	+
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The platform was designed to allow HR and leadership to drive organizational change through real-time feedback collection, employee engagement, and an exchange of ideas. 863 Ratings Visit Website SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. 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About Your most unhappy customers are your greatest source of learning. We do the heavy lifting to identify the trends and areas that need your attention, so you can stay focused on improving your business. Measure how your product, service, and overall experience either falls short, meets or exceeds customer expectations. By frequently measuring customer satisfaction, you can reduce the number of unsatisfied customers and prevent customer churn. We make it easier for you to make sense of the feedback, and derive actionable insights and Key Performance Indicators from it. You can use your custom domain if you want to collect feedback via a direct URL. Convert User feedback into Trello cards using seamless integration. No need to collect screenshots and other technical details separately from your customers. Engage your customers and improve retention.	About Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner. Usersnap is right for you if want to: ✔️ Create a user-centered and welcoming feedback culture ✔️ Streamline all product feedback to identify top roadmap contenders ✔️ Save time on communicating technical and design improvements ✔️ Conduct more in-product user research and unleash UX insights ✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses looking for a solution to engage their customers and improve retention	Audience Product Managers, CX Managers, CS Managers, Marketers, UX Researchers, UX Designers, Software Developers, QA Managers, Project Managers, Software Companies, e-Commerce Companies, Web Design Agencies, Digital Agencies
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $49 per month Free Version Free Trial	Pricing $69.00/month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.7 / 5 design 4.7 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information LogicInflux Founded: 2017 United Kingdom feedbackrig.com	Company Information Usersnap Founded: 2013 Austria usersnap.com/
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Categories Customer Satisfaction Visual Feedback	Categories Bug Tracking Complaint Management Customer Experience Customer Feedback Customer Service Customer Success Design Feedback Digital Experience Platforms (DXP) Issue Tracking Product Management Quality Management Usability Testing User Research UX Visual Feedback
Show More Features Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management	Show More Features Bug Tracking Features Backlog Management Filtering Issue Tracking Release Management Task Management Ticket Management Workflow Management Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Customer Success Features Account Alerts Account Management Communication Management Customer Engagement Customer Lifecycle Management Health Score Onboarding Revenue Management Usage Tracking / Analytics Win / Loss Analysis Digital Experience Platforms (DXP) Features Alerts / Notifications Auto-Tagging Blogs Calendar Content Modeling Digital Asset Management File Sharing Form Builder Forums / Message Boards Headless CMS Knowledge Base Performance Monitoring Personalization / Segmentation Reporting / Analytics Surveys / Polls Templates User Management / Permissions Version Control Wiki Workflow Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Product Management Features Collaboration Feedback Collection Idea Management Milestone Tracking Prioritization Product Roadmapping Release Management Requirements Management Resource Management Workflow Management Quality Management Features Audit Management Complaint Management Compliance Management Corrective and Preventive Actions (CAPA) Defect Tracking Document Control Equipment Management ISO Standards Management Maintenance Management Risk Management Supplier Quality Control Training Management UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research
Integrations Asana Axosoft Azure DevOps Server Basecamp Basecamp Scout Drupal Gemini Testing GitHub GitLab Intercom Slack TYPO3 Teamwork.com Todoist Trac Trello WordPress Zapier Zendesk Show More Integrations	Integrations Asana Axosoft Azure DevOps Server Basecamp Basecamp Scout Drupal Gemini Testing GitHub GitLab Intercom Slack TYPO3 Teamwork.com Todoist Trac Trello WordPress Zapier Zendesk Show More Integrations View All 33 Integrations
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