FastTrack vs. Hello Patient Comparison


FastTrack Infinitus	Hello Patient	+	+
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About Infinitus provides an AI-powered solution that helps healthcare businesses streamline administrative tasks and improve employee performance. FastTrack™, Infinitus’ AI copilot, bypasses payor IVR systems and hold times, enabling employees to handle more calls in less time. With features like intelligent call initiation, IVR navigation, and real-time call management, Infinitus boosts productivity, employee morale, and scalability. Designed for healthcare workflows, Infinitus integrates seamlessly with CRMs and EHRs to ensure compliance and scalability without additional staffing.	About Hello Patient is a healthcare AI company. Its product, Mia, is an AI receptionist for healthcare that handles every patient conversation, across voice, text, and web chat, around the clock. Multi-location groups across specialties, as well as consumer health brands, use Mia to handle more conversations without adding staff. At the front office, Mia answers every call, books appointments, runs new-patient intake, verifies insurance, takes refill requests, and collects payments. Behind the desk, she follows up after visits, converts referrals, runs recall outreach, and chases open balances. When a call needs a person, she hands it off with full context, never gives medical advice, and logs every interaction. She works with the EHR, practice management, and CRM systems practices run, reads the live schedule, and books into it. With Mia answering 100% of calls, the front desk stays with the patient, and practices book around 20% more appointments. Hello Patient is HIPAA-compliant.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Infinitus is ideal for healthcare organizations, including payors, providers, pharmaceutical companies, and specialty pharmacies, looking for AI-driven solutions to streamline administrative tasks, improve employee performance, and scale operations without increasing staff	Audience Multi-location healthcare practices and health systems, virtual care providers, and consumer health brands (like DTC pharmaceuticals or subscription-based care)).
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing Usage based (per conversation). Charged per minute and conversation (for text and web chat) Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Infinitus Founded: 2019 United States www.infinitus.ai/product/ai-copilots/	Company Information Hello Patient www.hellopatient.com
Alternatives Prosper AI	Alternatives FlowHealth
Infinitus	mdhub
TORTUS	Ubie
Hello Patient	DoctorConnect Adtel International
Artera View All	NextGen Healthcare EHR NextGen Healthcare View All
Categories AI Agents for Healthcare Supported AI Copilots Supported AI Voice Agents Supported Healthcare AI Supported	Categories AI Agents for Healthcare Supported AI Receptionists Supported AI Voice Agents Supported Dental Supported Dermatology Supported Healthcare AI Supported Optometry Supported Patient Engagement Supported Patient Intake Supported Patient Scheduling Supported
	Show More Features Dental Features Appointment Management Supported Appointment Reminders Supported Claims Management Not Supported Clinical Charting Not Supported Imaging Not Supported Inventory Management Not Supported Patient Account Management Not Supported Patient Billing Supported Patient Records Management Supported Treatment Planning Not Supported Dermatology Features Claims Management Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Image Management Not Supported Inventory Management Not Supported Patient Portal Not Supported Progress Notes Not Supported Scheduling Supported Treatment Plans Not Supported Optometry Features Appointment Management Supported Insurance Management Not Supported Inventory Management Not Supported Patient Records Supported Recall Tracking Supported Patient Engagement Features Appointment Scheduling Supported Care Planning Supported Collaboration Supported Messaging Supported Mobile Access Supported Patient Education Supported Patient Portal Not Supported Personal Health Record Supported Progress Tracking Supported Self Management Not Supported Patient Scheduling Features Analytics/Reporting Supported Approval Process Control Not Supported HIPAA Compliant Supported Mobile Access Supported Notifications/Alerts Supported Online Scheduling Supported Patient Communications Supported Patient Intake Supported Patient Portal Supported Patient Records Management Supported Payment Processing Supported Reminders Supported SMS Messaging Supported
Integrations AdvancedMD Not Supported Covetrus Pulse Not Supported EPIC Agent CRM Not Supported Freshdesk Not Supported HubSpot AEO Not Supported ModMed Not Supported Veradigm EHR Not Supported Zenoti Not Supported athenaOne Not Supported eClinicalWorks Not Supported	Integrations AdvancedMD Supported Covetrus Pulse Supported EPIC Agent CRM Supported Freshdesk Supported HubSpot AEO Supported ModMed Supported Veradigm EHR Supported Zenoti Supported athenaOne Supported eClinicalWorks Supported View All 10 Integrations
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