IntouchSurvey®

IntouchSurvey®

Intouch Insight
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About

NPS® by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback on your site. FanExam will automatically survey your customers and create reports based on their scores and responses. We keep track of who was surveyed and make sure your customers are heard. FanExam uses NPS to ask your visitors the right question at the right time – when the visitor is actually interacting with your website. This is the best way to listen to your customers. Once FanExam is installed on your website, you will have a direct channel to customer feedback 24/7 – in a systematic manner.

About

IntouchSurvey® is built for multi-location brands to capture customer feedback and uncover trending issues, helping you understand whether expectations are being met across the organization, within a region, or at a specific location. It delivers the visibility leaders need to stay connected to the voice of the customer at every level. You turn feedback into meaningful insight, gaining clarity on how operations impact satisfaction and acting quickly to resolve issues and scale successes. Key features include: ● Multi-channel reach across web, email, SMS, and more ● Real-time dashboards that highlight what matters most ● Customizable templates for NPS, CSAT, and other survey types ● Skip logic and branching to create dynamic survey flows ● Automated alerts that notify teams of urgent feedback ● Enterprise rollups to compare and track performance across locations

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Brands that want an NPS tool to measure customer satisfaction

Audience

Companies looking for a customer feedback tools and survey methods to find actionable insights of their customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$29 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

FanExam
Founded: 2014
Netherlands
fanexam.com

Company Information

Intouch Insight
Founded: 1992
United States & Canada
www.intouchinsight.com/what-we-do/cx-platform/survey-tool/

Alternatives

Alternatives

Delighted

Delighted

Qualtrics

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Integrations

No info available.

Integrations

No info available.
Claim FanExam and update features and information
Claim FanExam and update features and information
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Claim IntouchSurvey® and update features and information