Falkon SMS

Falkon SMS

Falkon Systems
5.0 out of 5 stars
TextBack

TextBack

GoTextBack
+
+

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About

Falkon SMS is a compliance-first business texting platform that text-enables your existing landline, VoIP, toll-free, or Microsoft Teams number - no hardware changes, no number porting. Built for regulated industries: HIPAA-compliant with signed BAA (Pro plan), SOC 2 Type I certified, FINRA/SEC archiving, and 10DLC registration fully managed by the Falkon team. Features include two-way texting, shared inbox with conversation assignment and statuses (Open, In Progress, Follow-up, Resolved, Closed), starred follow-up flagging, group broadcast to 2,000 contacts, scheduled messaging with Excel bulk import, MMS, Secure Chat, secure file sharing, custom contact attributes, and the Falkon AI Engine trained on your own SOPs. Three-tier access: User, Manager, and Organisation Admin. Integrations: Microsoft Teams, Cisco Webex, Clio, Chrome Extension. Available on web, desktop, iOS, Android, Teams, and Webex. Free trial - no credit card required.

About

TextBack helps phone-driven local businesses respond to missed, busy, and after-hours calls with automatic text messages and a shared inbox. Callers can continue a two-way conversation, request a callback, ask for a quote and submit photos, or request an appointment from available calendar slots. The service supports English and Spanish conversations, AI-drafted replies that a business approves before sending, follow-up messages, quote and appointment reminders, and review requests after completed jobs. Businesses can also use an included website, lead-form inbox, and optional directory listing. TextBack provides weekly activity reports and emergency-message alerts for trades such as HVAC, plumbing, electrical, roofing, and other local service businesses.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

We serve small to mid-size businesses in different industries such as restaurants, pharmacies, healthcare, real-estate companies, insurance companies, staffing and recruitment agencies, etc.

Audience

Local service businesses.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$14.99
Free Version Not Supported
Free Trial Supported

Pricing

$49/month
The founding plan costs $49 per month, locked while subscribed. A one-time $25 carrier-registration fee applies when registration is filed. The 7-day free trial starts when the service texts back the first missed call; cancel before the trial ends to avoid the subscription charge.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 5.0 / 5
design 5.0 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • It's available where I need it, on my phone but also on my computer. It has groups for me to organize my clients. It has a broadcast for sending generalized messages to multiple people. I also share the number with someone else so its nice to share the ability to text easily.
  • Falkon SMS is a sleek and efficient messaging app that revolutionizes the way we communicate. With its intuitive interface and feature-rich platform, it offers a refreshing experience that leaves a lasting impression.
  • User-Friendly Interface: Falkon SMS has an intuitive and user-friendly interface. The platform is designed to be easy to navigate, allowing users to quickly set up and manage their SMS marketing campaigns without requiring extensive technical knowledge. Robust Features: Falkon SMS offers a range of features to support effective SMS marketing. It has the ability to schedule SMS campaigns, segment their audience, personalize messages, and track campaign performance through analytics and reporting tools. These features contribute to the effectiveness and efficiency of their marketing efforts. Reliable Delivery and Speed: Falkon SMS is known for its reliable SMS delivery and fast message sending capabilities. Responsive Customer Support: Falkon SMS has good responsiveness and helpfulness when it comes to addressing inquiries, troubleshooting issues, and providing guidance throughout the SMS marketing process. Competitive Pricing: Falkon SMS offers competitive pricing plans that suit various business sizes and requirements. The platform provides flexibility and scalability, allowing users to choose the plan that aligns with their specific needs and budget.
  • the simplicity in the interface and its very easy to use, also they helped me with the customisations as per my requirement. You can rely on this software.

Cons

  • Nothing so far, I thought the 2 factor authentication code was annoying but I toggled it off.
  • Falkon SMS does not integrate with popular messaging platforms like WhatsApp, Facebook Messenger, or Telegram.
  • Limited Integrations: Falkon SMS has to integrate with more third-party platforms and tools, such as CRM systems and marketing automation software, to streamline their workflow and improve efficiency. Lack of Advanced Features: While Falkon SMS offers robust features to support SMS marketing, it doesnot have more advanced capabilities, such as A/B testing, advanced personalization, and more comprehensive reporting options. Limited International Coverage: Falkon SMS primarily serves the US market, which may limit its usefulness for businesses with an international presence.
  • Nothing, had a issue once but the team is really active and helped me asap on the issue.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Falkon Systems
Founded: 2021
United States
www.falkonsms.com

Company Information

GoTextBack
United States
gotextback.com

Alternatives

Alternatives

Falkon Chat

Falkon Chat

Falkon Systems
Text My Main Number

Text My Main Number

5.0 out of 5 stars
Business Texting

Business Texting

TextBetter

Categories

Categories

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Supported
Polls / Voting Not Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Integrations

Cisco Webex Supported
Clio Supported
Microsoft Teams Supported

Integrations

Cisco Webex Not Supported
Clio Not Supported
Microsoft Teams Not Supported
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