FIELDBOSS vs. mHelpDesk Comparison


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Built for industries like utilities, energy, manufacturing, and construction, it enables technicians to manage work orders, perform inspections, track assets, and handle preventive maintenance seamlessly. With offline-first architecture and secure data synchronization, teams can capture and access critical information in remote areas or environments with limited connectivity. The drag-and-drop form designer, GPS routing, barcode scanning, and scheduling tools allow you to customize workflows to meet the unique needs of your field operations. Managers gain real-time visibility into job status, resource allocation, and performance metrics, making it easier to schedule tasks, dispatch teams, and generate detailed reports. 4 Ratings Visit Website WERX 30 DAY FREE TRIAL! No credit card required. Plans as low as $49/m. 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About FIELDBOSS is a leading field service management solution built specifically for Elevator and HVAC inside Microsoft Dynamics 365. Designed for contracting companies to automate processes, optimize existing resources, and stay connected to customers in real time, FIELDBOSS enables complete visibility and control over every aspect of service and business performance. By consolidating financial, operational, and field service management into a single, integrated software solution with Microsoft Dynamics 365, FIELDBOSS allows you to minimize technical overhead, increase efficiencies, and remove the risks, manual efforts, and costs of trying to run your business using multiple systems.	About Built for service professionals, by service professionals, mHelpDesk helps modern service pros grow their business. A top-rated field service software, mHelpDesk offers a comprehensive set of automation tools that allows businesses to manage their field technicians more efficiently, book jobs, manage work orders, invoice clients, manage billing, and get paid faster.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience FIELDBOSS is designed for Elevator, HVAC and Specialty Contractors to optimize the resources they already have, so they can achieve their vision and purpose, at whatever stage of growth they are at.	Audience Small and medium-sized service businesses
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $40 per month Free Version Not Supported Free Trial Not Supported	Pricing $99.00/month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 2.0 / 5 ease 3.0 / 5 features 2.0 / 5 design 2.0 / 5 support 1.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros The price is good. Also, it's nice to have a software that can do scheduling and invoicing, as well as send estimates. Cons The company claims it is very customizable, but we did not find the customizable features very helpful. Its customizable, but only in their contained boundaries, and it wasn't what we were needing. We've had consistent issues with our sales tax rates syncing with QB, and it has caused a lot of problems and wasted time. It's also not very user friendly, and the customer service isn't great.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information FIELDBOSS Founded: 2014 Canada and United States fieldboss.com	Company Information mHelpDesk Founded: 2009 United States www.mhelpdesk.com
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Categories Billing and Invoicing Supported CRM Supported Field Service Management Supported Project Management Supported Quoting Supported Recurring Billing Supported Scheduling Supported Service Dispatch Supported Tradesman Job Management Supported	Categories Appliance Repair Supported Business Management Supported Cleaning Services Supported Contractor Management Supported Equipment Maintenance Supported Field Service Management Supported HVAC Supported IT Service Supported Landscape Management Supported Maintenance Management Supported Oil and Gas Supported Plumbing Supported Scheduling Supported Security System Installer Supported Service Dispatch Supported Tradesman Job Management Supported Work Order Supported Work Schedule Makers Supported
Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Not Supported Mobile Access Supported Payment Collection in the Field Not Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported Scheduling Features Alerts/Notifications Supported Appointment Scheduling Supported Automated Scheduling Supported Calendar Management Supported Class Scheduling Not Supported Employee Scheduling Supported Facility Scheduling Not Supported Group Scheduling Supported Interview Scheduling Not Supported Meeting Room Booking Not Supported Multi-Location Supported Online Scheduling Supported Payment Processing Not Supported Real-time Scheduling Supported Reservations Not Supported Resource Scheduling Supported Room Booking Management Not Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Not Supported Contract Management Supported Customer Database Supported Inventory Control Not Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Supported Scheduling Supported Self Service Portal Not Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Show More Features Billing and Invoicing Features Billing Portal Not Supported Contact Database Supported Contingency Billing Supported Customer Portal Supported Customizable Invoices Supported Dunning Management Not Supported Hourly Billing Supported Invoice History Supported Mobile Payments Not Supported Multi-Currency Not Supported Online Invoicing Supported Online Payments Not Supported Payment Processing Not Supported Project Billing Supported Recurring/Subscription Billing Supported Service Ticket Billing Supported Tax Calculator Supported CRM Features Calendar/Reminder System Supported Call Logging Supported Document Storage Supported Email Marketing Supported Internal Chat Integration Supported Lead Scoring Supported Marketing Automation Integration Supported Mobile Access Supported Quotes / Proposals Supported Segmentation Supported Social Media Integration Supported Task Management Supported Territory Management Supported Project Management Features Agile Methodologies Not Supported Budget Management Supported Client Portal Not Supported Collaboration Tools Supported Cost-to-Completion Tracking Supported Customizable Templates Supported Gantt Charts Not Supported Idea Management Supported Kanban Board Not Supported Milestone Tracking Supported Portfolio Management Not Supported Resource Management Not Supported Time & Expense Tracking Supported Traditional Methodologies Not Supported Quoting Features Automated Quoting Not Supported Catalog Management Supported Client Portal Not Supported Contact Management Supported Customer Accounts Supported Customizable Branding Supported Discount Management Supported Forms Creation Supported Pricing Management Supported Product Configurator Supported Proposal Management Supported Recurring Billing Features Customer Portal Supported Deferred Billing Not Supported Discount Management Supported Dunning Management Not Supported Invoice History Supported Multi-Currency Not Supported Multi-Period Recurring Billing Not Supported Payment Processing Not Supported Recurring Donations Not Supported Subscription Billing Not Supported	Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Not Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported Scheduling Features Alerts/Notifications Supported Appointment Scheduling Supported Automated Scheduling Supported Calendar Management Supported Class Scheduling Not Supported Employee Scheduling Supported Facility Scheduling Supported Group Scheduling Supported Interview Scheduling Not Supported Meeting Room Booking Not Supported Multi-Location Supported Online Scheduling Supported Payment Processing Supported Real-time Scheduling Supported Reservations Supported Resource Scheduling Not Supported Room Booking Management Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Supported Contract Management Supported Customer Database Supported Inventory Control Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Supported Scheduling Supported Self Service Portal Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Show More Features Business Management Features Billing & Invoicing Supported CRM Not Supported Employee Management Supported Financial Management Supported Inventory Management Supported Marketing Management Not Supported Order Management Not Supported Point of Sale (POS) Not Supported Project Management Not Supported Purchasing Not Supported Scheduling Not Supported Time & Expense Tracking Supported Training Management Not Supported Vendor Management Not Supported Cleaning Services Features Billing & Invoicing Supported Client Management Supported Dispatch Management Supported Inventory Control Not Supported Job Management Supported Mobile Access Supported Payroll Management Not Supported Quotes / Estimates Supported Recurring Appointments Supported Routing Supported Scheduling Supported Service History Tracking Supported Work Order Management Supported Contractor Management Features Contractor Database Not Supported Insurance Tracking Not Supported License Tracking Not Supported Permit Tracking Not Supported Skills & Competencies Not Supported Task Management Supported Work Hour Tracking Supported Equipment Maintenance Features Customer Database Supported Dispatch Management Supported Equipment Tracking Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Warranty Tracking Supported Work Order Management Supported HVAC Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Not Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported Landscape Management Features Billing & Invoicing Supported Contract Management Not Supported Customer Database Supported Dispatch Management Supported Groundskeeping Supported Inventory Control Supported Irrigation Tracking Supported Job Management Supported Landscape Design Supported Mobile Access Supported Payroll Management Not Supported Plant Database Not Supported Quotes / Estimates Supported Routing Supported Scheduling & Appointments Supported Work Order Management Supported Maintenance Management Features Asset Tracking Supported Billing & Invoicing Supported Calibration Management Supported Dispatch Management Supported Inventory Control Supported Inventory Management Supported Key & Lock Management Supported Mobile Access Supported Planning Calendar Supported Predictive Maintenance Supported Preventive Maintenance Supported Purchasing Not Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Oil and Gas Features Compliance Management Not Supported Equipment Management Supported Inventory Management Supported Job Costing Not Supported Logistics Management Not Supported Maintenance Management Not Supported Material Management Not Supported Project Management Not Supported Resource Management Not Supported Scheduling Supported Work Order Management Supported Plumbing Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Security System Installer Features Billing & Invoicing Supported Customer Management Supported Document Imaging Not Supported Inventory Management Supported Job Costing Supported Lead Management Supported Quotes / Estimates Supported Scheduling Supported Work Order Management Supported Work Order Features Contract Management Not Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Preventive Maintenance Supported Quotes / Estimates Supported Recurring Appointments Supported Routing Supported Scheduling Supported Task Management Supported
Integrations Birdeye Not Supported Google Calendar Not Supported Google Workspace Not Supported Mailchimp Not Supported Microsoft 365 Supported Microsoft Dynamics 365 Business Central Supported Microsoft Dynamics GP Supported Microsoft OneDrive Supported Microsoft Outlook Supported Microsoft Power BI Supported Microsoft SharePoint Supported QuickBooks Online Not Supported Square Appointments Not Supported Square POS Not Supported Square Payments Not Supported Stripe Not Supported Twilio Not Supported WordPress Not Supported Show More Integrations View All 13 Integrations	Integrations Birdeye Supported Google Calendar Supported Google Workspace Supported Mailchimp Supported Microsoft 365 Not Supported Microsoft Dynamics 365 Business Central Not Supported Microsoft Dynamics GP Not Supported Microsoft OneDrive Not Supported Microsoft Outlook Not Supported Microsoft Power BI Not Supported Microsoft SharePoint Not Supported QuickBooks Online Supported Square Appointments Supported Square POS Supported Square Payments Supported Stripe Supported Twilio Supported WordPress Supported Show More Integrations View All 17 Integrations
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