ExpressConnect

ExpressConnect

Service Express
+
+

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About

Simplify support and increase your productivity. ExpressConnect is an all-in-one solution designed to power your data center maintenance. Let us identify failures and minimize disruptions with hardware monitoring for your server, storage, and network equipment. Skip placing service calls with automated support. 24/7 support automatically opens tickets using real-time alerts. Fault diagnosis and service insights for every ticket. Secure agentless and email-based solutions. Manage your tickets anytime from anywhere quickly and easily with ExpressConnect. Upload technical documents and share notes to collaborate directly with your engineer. Track real-time service ticket status and view history by agreement, location, or date. Place tickets in your existing ITSM with a custom integration. Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.

About

Customer Experience Software Built for MSPs & IT Teams. Improve your CX, Productivity, Security & Communication by front-ending your PSA or ITSM tool with; Apps, Bots, Forms, Approvals, Sentiment Analysis, Push, Client Portal + more. Customize your App per client and increase customer satisfaction and NPS scores. It's one pane of glass customers love. Reduce support tickets by up to 10% with ITSupportBot™. Use our embedded 'Self-Service Bot' to stop unnecessary tickets and 'Smart Engineer Bot'. Improve engineer productivity by getting right ticket information the 1st time! Engineers are happier doing less admin. Get a powerful unique selling proposition that helps you deliver a remarkable experience, beat the competition and win more MRR deals.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies in search of a solution to manage their tickets, callbacks, and forecast plans

Audience

MSPs and IT teams

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

$189 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Service Express
Founded: 1993
United States
serviceexpress.com/expressconnect/

Company Information

Invarosoft
Founded: 2017
United States
www.invarosoft.com

Alternatives

Alternatives

CloudRadial

CloudRadial

Azurative
SmartITSM

SmartITSM

Service Grid Tech
Site24x7 StatusIQ

Site24x7 StatusIQ

ManageEngine
Startly

Startly

Startly Labs

Categories

Categories

MSP Supported

Integrations

Alert Centric Not Supported
Autotask PSA Not Supported
ConnectBooster Not Supported
ConnectWise PSA Not Supported
Datadog Supported
Datto RMM Not Supported
Datto Workplace Not Supported
HPE OneView Supported
HappySat Not Supported
IT Glue Not Supported
Nagios Core Supported
SolarWinds Access Rights Manager Supported
Splunk Cloud Platform Supported
Warranty Wizard Not Supported
WhatsUp Gold Supported
Wise-Pay Not Supported
Zabbix Supported
Zenoss Supported
vCIO Hero Not Supported

Integrations

Alert Centric Supported
Autotask PSA Supported
ConnectBooster Supported
ConnectWise PSA Supported
Datadog Not Supported
Datto RMM Supported
Datto Workplace Supported
HPE OneView Not Supported
HappySat Supported
IT Glue Supported
Nagios Core Not Supported
SolarWinds Access Rights Manager Not Supported
Splunk Cloud Platform Not Supported
Warranty Wizard Supported
WhatsUp Gold Not Supported
Wise-Pay Supported
Zabbix Not Supported
Zenoss Not Supported
vCIO Hero Supported
Claim ExpressConnect and update features and information
Claim ExpressConnect and update features and information
Claim Invarosoft and update features and information
Claim Invarosoft and update features and information