ExpressConnect

ExpressConnect

Service Express
Infizo Desk

Infizo Desk

Infizo
+
+

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About

Simplify support and increase your productivity. ExpressConnect is an all-in-one solution designed to power your data center maintenance. Let us identify failures and minimize disruptions with hardware monitoring for your server, storage, and network equipment. Skip placing service calls with automated support. 24/7 support automatically opens tickets using real-time alerts. Fault diagnosis and service insights for every ticket. Secure agentless and email-based solutions. Manage your tickets anytime from anywhere quickly and easily with ExpressConnect. Upload technical documents and share notes to collaborate directly with your engineer. Track real-time service ticket status and view history by agreement, location, or date. Place tickets in your existing ITSM with a custom integration. Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.

About

Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency. Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction. Assign tickets to specific user groups or individuals, streamlining ticket assignments and ensuring accountability for each action taken. Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication. Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Companies in search of a solution to manage their tickets, callbacks, and forecast plans

Audience

Companies wanting a solution to streamline help desk operations, enhance efficiency, and maximize resolution speed

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

$59.78 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Service Express
Founded: 1993
United States
serviceexpress.com/expressconnect/

Company Information

Infizo
Founded: 2014
India
www.infizo.com/desk

Alternatives

Alternatives

SmartITSM

SmartITSM

Service Grid Tech
Site24x7 StatusIQ

Site24x7 StatusIQ

ManageEngine
Freshservice

Freshservice

Freshworks
VI Service Desk

VI Service Desk

Velocity Integrations Software

Categories

Categories

Integrations

Datadog Supported
HPE OneView Supported
Microsoft Entra Not Supported
Nagios Core Supported
Okta Not Supported
OneLogin Not Supported
SolarWinds Access Rights Manager Supported
Splunk Cloud Platform Supported
WhatsApp Not Supported
WhatsUp Gold Supported
Zabbix Supported
Zapier Not Supported
Zenoss Supported
Zoho People Not Supported

Integrations

Datadog Not Supported
HPE OneView Not Supported
Microsoft Entra Supported
Nagios Core Not Supported
Okta Supported
OneLogin Supported
SolarWinds Access Rights Manager Not Supported
Splunk Cloud Platform Not Supported
WhatsApp Supported
WhatsUp Gold Not Supported
Zabbix Not Supported
Zapier Supported
Zenoss Not Supported
Zoho People Supported
Claim ExpressConnect and update features and information
Claim ExpressConnect and update features and information
Claim Infizo Desk and update features and information
Claim Infizo Desk and update features and information