ExpressConnectService Express
|
Infizo DeskInfizo
|
|||||
Related Products
|
||||||
About
Simplify support and increase your productivity. ExpressConnect is an all-in-one solution designed to power your data center maintenance. Let us identify failures and minimize disruptions with hardware monitoring for your server, storage, and network equipment. Skip placing service calls with automated support. 24/7 support automatically opens tickets using real-time alerts. Fault diagnosis and service insights for every ticket. Secure agentless and email-based solutions. Manage your tickets anytime from anywhere quickly and easily with ExpressConnect. Upload technical documents and share notes to collaborate directly with your engineer. Track real-time service ticket status and view history by agreement, location, or date. Place tickets in your existing ITSM with a custom integration. Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.
|
About
Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency. Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction. Assign tickets to specific user groups or individuals, streamlining ticket assignments and ensuring accountability for each action taken. Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication. Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
|
|||||
Audience
Companies in search of a solution to manage their tickets, callbacks, and forecast plans
|
Audience
Companies wanting a solution to streamline help desk operations, enhance efficiency, and maximize resolution speed
|
|||||
Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
|||||
API
Offers API
Supported
|
API
Offers API
Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
Free
Free Version
Supported
Free Trial
Not Supported
|
Pricing
$59.78 per month
Free Version
Supported
Free Trial
Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
|
|||||
Company InformationService Express
Founded: 1993
United States
serviceexpress.com/expressconnect/
|
Company InformationInfizo
Founded: 2014
India
www.infizo.com/desk
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
|
|||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Integrations
Datadog
Supported
HPE OneView
Supported
Microsoft Entra
Not Supported
Nagios Core
Supported
Okta
Not Supported
OneLogin
Not Supported
SolarWinds Access Rights Manager
Supported
Splunk Cloud Platform
Supported
WhatsApp
Not Supported
WhatsUp Gold
Supported
|
Integrations
Datadog
Not Supported
HPE OneView
Not Supported
Microsoft Entra
Supported
Nagios Core
Not Supported
Okta
Supported
OneLogin
Supported
SolarWinds Access Rights Manager
Not Supported
Splunk Cloud Platform
Not Supported
WhatsApp
Supported
WhatsUp Gold
Not Supported
|
|||||
|
|
|