Everhelp Yactraq

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Everhelp:

About

Everhelp is an AI-powered customer support outsourcing ecosystem that assembles custom setups to meet each client's specific targets. Our automation resolves up to 85% of routine requests, with coverage in 90+ languages via AI (30+ with human agents) and first response as fast as 15 seconds. Founded in 2021, Everhelp is a fast-growing support provider with a top spot on Clutch's Top 100 Fastest-Growing Companies list, having grown to 1,000+ agents across 4 continents. We've supported 125+ clients across industries, from SaaS to eCommerce, logistics, and hospitality, delivering ISO 27001 and PCI DSS-certified, GDPR-compliant services. Results across the client base: a 96% service quality score, 83%+ average CSAT, and 76% first contact resolution. This performance has earned us 8 industry awards, including 2026 Outsource Partner of the Year (Business Intelligence Group) and a Silver Stevie® Award for Best Use of Technology in Customer Service.
Yactraq:

About

Yactraq is the industry value leader in speech analytics software. Our customers typically realize benefits across two broad functional areas. Marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities beyond the feedback form and social media now want to mine sales and customer service phone calls as part of their omni-channel capability. Contact Center Quality Management teams typically use speech analytics / audio mining as a way of leveraging AI / Machine Learning to evaluate the performance of their call agents. Yactraq offers customized free trials based on a clients own data so they can experience the value of our software before deciding to buy. Our products are cost-effectively priced to suit the needs of end customers as well as partners in the Business Process Outsourcing (BPO), Contact Center as a Service (CCAS), Voice-of-the-Customer (VoC), CRM Software and Network Service Provider businesses.
Everhelp:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Yactraq:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Everhelp:

Audience

Organizations looking for a powerful Customer service solution
Yactraq:

Audience

Businesses that use phone calls for sales or customer service
Everhelp:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Yactraq:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported
Everhelp:

API

Offers API Not Supported
Yactraq:

API

Offers API Not Supported
Everhelp:

Screenshots and Videos

No images available
Yactraq:

Screenshots and Videos

Everhelp:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Yactraq:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
Everhelp:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Yactraq:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Everhelp:

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Yactraq:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Everhelp:

Company Information

Everhelp
Founded: 2021
Poland
www.ever-help.com
Yactraq:

Company Information

Yactraq
Founded: 2010
Canada
Yactraq.com
Everhelp:

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Yactraq:

Alternatives

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Everhelp:
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Yactraq:
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Everhelp:
Yactraq:
Everhelp:
Clientshare

Clientshare

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Yactraq:
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Everhelp:

Categories

Customer Service Supported
Yactraq:

Categories

AI Call Center Supported
Call Center Supported
IVR Supported
Speech Recognition Supported
Yactraq:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR Features

Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Routing Not Supported
Multiple Scripts Not Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Not Supported
Voice Mail Supported

Speech Recognition Features

Audio Capture Supported
Automatic Form Fill Not Supported
Automatic Transcription Supported
Call Analysis Supported
Concatenated Speech Not Supported
Continuous Speech Supported
Customizable Macros Not Supported
Multi-Languages Supported
Specialty Vocabularies Supported
Speech-to-Text Analysis Supported
Variable Frequency Not Supported
Voice Recognition Not Supported
Everhelp:

Integrations

No info available.
Yactraq:

Integrations

No info available.
Everhelp:
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Yactraq:
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