EverDeskEverEZ Systems
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Related Products
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About
EverDesk is the first and only email client which stores email messages as individual files together with your other files and documents in regular Windows folders, so you can keep all the information related to the same subject together and work with it in a simpler, more flexible, and more powerful way. EverDesk combines the best features of your email client, file manager, Windows Desktop, address book and calendar into a single tightly integrated interface, making it the most advanced information management software on the market.
EverDesk's integrated email and file management distinguishes it as a uniquely powerful information manager on the market. Each EverDesk edition enables you to see, organize, and work with all of your email, all of your attachments, all of your files and documents from within a single interface. There's no more alternating back and forth between your email program and Windows Explorer while working on individual activities.
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About
ReadyDesk is a completely web based help desk software solution that has powerful features to meet the demands of businesses of any size. With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, create tickets automatically by sending you an email and even chat with you live online. Tickets can be created by customers and technicians from the web interface and from incoming emails. Supports file attachments and tracks all actions in the ticket history. Technicians can work on multiple tickets at the same time using the tabs at the bottom of their interface. Create multiple customer portals to support an unlimited number of departments or companies. Each portal can have its own logos and settings. Customers can view existing tickets and open new ones, view invoices, assets, downloads and more and open live chat sessions.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Anyone looking for an email client that stores messages as individual files
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Audience
Businesses and organizations searching for a solution to manage and improve their processes and operations
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$44.95 one-time payment
Free Version
Not Supported
Free Trial
Supported
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Pricing
$9.00/month/user
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationEverEZ Systems
United States
www.everdesk.com
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Company InformationReadyDesk
United States
www.readydesk.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
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Integrations
Adenza
Supported
Google Calendar
Supported
Google Contacts
Supported
Google Drive
Supported
Google Workspace
Supported
Pegasus
Supported
Thunderbird
Supported
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Integrations
Adenza
Not Supported
Google Calendar
Not Supported
Google Contacts
Not Supported
Google Drive
Not Supported
Google Workspace
Not Supported
Pegasus
Not Supported
Thunderbird
Not Supported
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