Inspeech

Inspeech

Inconcert
Ender Turing Inspeech

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Ender Turing:

About

Ender Turing is a conversation intelligence and speech analytics platform for contact centers, sales, and customer-success teams. It analyzes calls, chats, emails, support tickets, and meetings, producing transcripts, summaries, topics, tags, and configurable quality scores. AutoQA applies scorecards across conversations, while search, dashboards, charts, and funnels help teams examine customer reasons, script adherence, satisfaction, and performance. EnderGPT answers questions about conversations with cited examples, and automated alerts, reports, and coaching workflows help teams act on findings. Connectors, a browser extension, REST API, SFTP, and file upload bring conversation data into the platform. Enterprise plans support private-cloud and on-premise deployment.
Inspeech:

About

Inspeech is an AI-powered speech analytics solution designed for contact centers that automatically analyzes 100% of customer interactions across voice and digital channels to improve service quality and generate actionable business insights. It leverages artificial intelligence trained on millions of real customer experience operations to interpret conversations in more than 20 languages, processing inputs from channels such as calls, chat, WhatsApp, email, and social media. It includes a highly reliable speech-to-text engine that transcribes large volumes of calls in real time, enabling organizations to quickly identify patterns, opportunities, and areas for improvement. Users can customize quality evaluation criteria by defining specific concepts, keywords, or behaviors to detect, allowing analysis to align with business priorities and compliance requirements. Inspeech also provides real-time monitoring tools that evaluate agent performance through metrics.
Ender Turing:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Inspeech:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Ender Turing:

Audience

Contact centers and customer-success teams that need conversation analytics, automated quality scoring and coaching.
Inspeech:

Audience

Contact center managers and CX teams searching for a tool to analyze conversations at scale to improve service quality, monitor performance, and extract actionable insights using AI
Ender Turing:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Inspeech:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Ender Turing:

API

Offers API Supported
Inspeech:

API

Offers API Not Supported
Ender Turing:

Screenshots and Videos

Inspeech:

Screenshots and Videos

Ender Turing:

Pricing

$39/agent/month
A free plan is available and does not expire. Contact-center accounts include up to 5 agents and 100 calls per agent per month, with a 10-minute call limit; sales and customer-success accounts include up to 3 users and 50 conversations per month, with a 30-minute meeting limit. Team plans start at $39/agent/month for contact centers and $59/user/month for sales and customer success. Business plans start at $79/agent/month and $89/user/month, respectively. Paid plans have no seat, conversation, or duration limits. Enterprise pricing is custom; private-cloud and on-premise deployment are available, with a one-time setup fee for on-premise. Ender Assist is available for $0.49 per assisted call.
Free Version Supported
Free Trial Not Supported
Inspeech:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Ender Turing:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Inspeech:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Ender Turing:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Inspeech:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Ender Turing:

Company Information

Ender Turing
Founded: 2020
Estonia
enderturing.com
Inspeech:

Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inspeech
Ender Turing:

Alternatives

Elision AI Voice Analysis

Elision AI Voice Analysis

Elision Technologies
Inspeech:

Alternatives

Ender Turing:
Inspeech:
Ender Turing:
Observe.AI

Observe.AI

5.0 out of 5 stars
Inspeech:
Observe.AI

Observe.AI

5.0 out of 5 stars
Ender Turing:
CTM

CTM

CallTrackingMetrics
4.5 out of 5 stars
Inspeech:
QEval

QEval

Etech Global Services
4.5 out of 5 stars
Ender Turing:
Inspeech:
Voci

Voci

Medallia
Ender Turing:

Categories

Inspeech:

Categories

Speech Analytics Supported
Ender Turing:

Integrations

8x8 Contact Center Supported
Aircall Supported
Amazon Connect Supported
Five9 Supported
Genesys Cloud CX Supported
Inagent Not Supported
Inconcert Not Supported
Inconnect Not Supported
Infunnel Not Supported
Inteam Not Supported
NiCE CXone Mpower Supported
Talkdesk Supported
Twilio Flex Supported
Webex Contact Center Supported
WhatsApp Not Supported
Inspeech:

Integrations

8x8 Contact Center Not Supported
Aircall Not Supported
Amazon Connect Not Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
Inagent Supported
Inconcert Supported
Inconnect Supported
Infunnel Supported
Inteam Supported
NiCE CXone Mpower Not Supported
Talkdesk Not Supported
Twilio Flex Not Supported
Webex Contact Center Not Supported
WhatsApp Supported
Ender Turing:
Claim Ender Turing and update features and information
Claim Ender Turing and update features and information
Inspeech:
Claim Inspeech and update features and information
Claim Inspeech and update features and information