InspeechInconcert
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| Ender Turing | Inspeech | |||||
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Related Products
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Ender Turing:
About
Ender Turing is a conversation intelligence and speech analytics platform for contact centers, sales, and customer-success teams. It analyzes calls, chats, emails, support tickets, and meetings, producing transcripts, summaries, topics, tags, and configurable quality scores. AutoQA applies scorecards across conversations, while search, dashboards, charts, and funnels help teams examine customer reasons, script adherence, satisfaction, and performance. EnderGPT answers questions about conversations with cited examples, and automated alerts, reports, and coaching workflows help teams act on findings. Connectors, a browser extension, REST API, SFTP, and file upload bring conversation data into the platform. Enterprise plans support private-cloud and on-premise deployment.
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Inspeech:
About
Inspeech is an AI-powered speech analytics solution designed for contact centers that automatically analyzes 100% of customer interactions across voice and digital channels to improve service quality and generate actionable business insights. It leverages artificial intelligence trained on millions of real customer experience operations to interpret conversations in more than 20 languages, processing inputs from channels such as calls, chat, WhatsApp, email, and social media. It includes a highly reliable speech-to-text engine that transcribes large volumes of calls in real time, enabling organizations to quickly identify patterns, opportunities, and areas for improvement. Users can customize quality evaluation criteria by defining specific concepts, keywords, or behaviors to detect, allowing analysis to align with business priorities and compliance requirements. Inspeech also provides real-time monitoring tools that evaluate agent performance through metrics.
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Ender Turing:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Inspeech:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Ender Turing:
Audience
Contact centers and customer-success teams that need conversation analytics, automated quality scoring and coaching.
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Inspeech:
Audience
Contact center managers and CX teams searching for a tool to analyze conversations at scale to improve service quality, monitor performance, and extract actionable insights using AI
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Ender Turing:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Inspeech:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Ender Turing:
API
Offers API
Supported
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Inspeech:
API
Offers API
Not Supported
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Ender Turing:
Screenshots and Videos |
Inspeech:
Screenshots and Videos |
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Ender Turing:
Pricing
$39/agent/month
A free plan is available and does not expire. Contact-center accounts include up to 5 agents and 100 calls per agent per month, with a 10-minute call limit; sales and customer-success accounts include up to 3 users and 50 conversations per month, with a 30-minute meeting limit. Team plans start at $39/agent/month for contact centers and $59/user/month for sales and customer success. Business plans start at $79/agent/month and $89/user/month, respectively. Paid plans have no seat, conversation, or duration limits. Enterprise pricing is custom; private-cloud and on-premise deployment are available, with a one-time setup fee for on-premise. Ender Assist is available for $0.49 per assisted call.
Free Version
Supported
Free Trial
Not Supported
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Inspeech:
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Ender Turing:
Reviews/
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Inspeech:
Reviews/
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Ender Turing:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Inspeech:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Ender Turing:
Company InformationEnder Turing
Founded: 2020
Estonia
enderturing.com
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Inspeech:
Company InformationInconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inspeech
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Ender Turing:
Alternatives |
Inspeech:
Alternatives |
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Inspeech:
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Ender Turing:
Categories |
Inspeech:
Categories |
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Ender Turing:
Integrations
8x8 Contact Center
Supported
Aircall
Supported
Amazon Connect
Supported
Five9
Supported
Genesys Cloud CX
Supported
Inagent
Not Supported
Inconcert
Not Supported
Inconnect
Not Supported
Infunnel
Not Supported
Inteam
Not Supported
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Inspeech:
Integrations
8x8 Contact Center
Not Supported
Aircall
Not Supported
Amazon Connect
Not Supported
Five9
Not Supported
Genesys Cloud CX
Not Supported
Inagent
Supported
Inconcert
Supported
Inconnect
Supported
Infunnel
Supported
Inteam
Supported
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Ender Turing:
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Inspeech:
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