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About

Empolis Smart Cloud: We’re your partner with extensive experience in Smart Information Management. Based on Empolis Smart Cloud, we support you in developing your own service application, regardless of whether you wish to utilize the application in your own company or by licensing it to your customers. Empolis Service Express: Your company’s knowledge is distributed across different systems and lodged in your employees’ heads. That makes searching for answers difficult and time-consuming. Service Express compiles your company’s entire knowledge and establishes your central knowledge management, providing you with a single information source for all your questions.

About

Knowledge Management leads to better customer service. Resolve customer calls quickly and improve First Call Resolution. Live updates give everyone access to the latest issues. Call Scripting guides you through transactions. Unlock the value of your Enterprise's knowledge. Share the expertise of your subject matter experts. Enable effortless collaboration. SMART analytics allow you to track and optimize your knowledge processes. LearnLode is a SaaS solution that is self-deployed. All resources are designed to be easily created and administrated by your team lead or Operations Manager. This allows you to get started quickly with no set-up or integration charges. Effective Knowledge Management is a critical tool for improving customer service in your contact centre. Empower your agents to deliver excellent results by giving them access to our powerful knowledge base and decision support tools.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Support agents and service technicians looking for an AI-based portal to quickly identify solutions for complex customer cases

Audience

Companies seeking a solution to resolve customer calls quickly and improve first call resolution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$16.50 per user per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Empolis
Founded: 1986
Germany
www.empolis.com

Company Information

LearnLode
www.learnlode.com

Alternatives

EquipmentCloud

EquipmentCloud

Kontron AIS

Alternatives

JobAider

JobAider

Peregrine Performance Group
Enghouse eKMS

Enghouse eKMS

Enghouse Interactive

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Big Data Features

Collaboration
Data Blends
Data Cleansing
Data Mining
Data Visualization
Data Warehousing
High Volume Processing
No-Code Sandbox
Predictive Analytics
Templates

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Salesforce

Integrations

Salesforce
Claim Empolis and update features and information
Claim Empolis and update features and information
Claim LearnLode and update features and information
Claim LearnLode and update features and information