+
+

Related Products

  • SurveySparrow
    3,065 Ratings
    Visit Website
  • Jotform
    8,651 Ratings
    Visit Website
  • SurveyLegend
    1,884 Ratings
    Visit Website
  • Titan
    376 Ratings
    Visit Website
  • Sogolytics
    869 Ratings
    Visit Website
  • Birdeye
    5,192 Ratings
    Visit Website
  • SurveyJS
    64 Ratings
    Visit Website
  • Odoo
    1,714 Ratings
    Visit Website
  • Aircall
    1,838 Ratings
    Visit Website
  • FormAssembly
    525 Ratings
    Visit Website

About

Elvan is a customer feedback and insights platform that helps SaaS and ecommerce teams capture high-signal feedback and turn it into clear, actionable insights. Teams can collect NPS, CSAT, CES, and targeted microsurveys at key moments such as post-checkout, in-app actions, or via email. Elvan uses AI to analyze qualitative responses, identify themes, highlight churn risks, and surface growth opportunities without manual tagging or spreadsheet work. With a lightweight setup, flexible survey triggers, and real-time dashboards, Opin helps teams understand why customers behave the way they do and act faster on what matters most. It is built for teams that want clarity, not vanity metrics.

About

Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0). Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide - Increase your survey response rates by 200% - See your data in your CRM and set triggers based on it - Get 3x more feedback without sending more emails - Customize both the look and content of your surveys - Set goals, track KPIs, generate reports and more...

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

SaaS startups, product-led growth teams, ecommerce brands, founders, product managers, customer experience leaders, and marketing teams who want to understand customer sentiment, reduce churn, and drive revenue growth using actionable feedback.

Audience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$49/month
Free Version
Free Trial

Pricing

$39.00/month
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.5 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Opin makes it incredibly easy to stay close to customer sentiment. Setting up surveys takes minutes, and the insights are presented in a way that’s clear and immediately actionable. Instead of reading through long responses, we quickly see patterns that help guide decisions that benefit the company.
  • It is very simple to set up, the surveys take less than a minute to create. And the UI is simple enough for anyone to be able to use it. The AI summaries let's me know exactly what the customers feel, so we can act on it quicker instead of digging through the responses. That has been great for our overall growth.

Cons

  • Customization is intentionally limited to keep things simple, which may not suit every workflow.
  • It is fairly new so some features are still evolving but the team ships out improvements regularly. And it is less bells and whistles than some huge enterprise platforms. So depends on what you need.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Elvan
Founded: 2025
India
www.elvan.ai

Company Information

Nicereply
Founded: 2011
Slovakia
nicereply.com

Alternatives

Alternatives

Delighted

Delighted

Qualtrics
Delighted

Delighted

Qualtrics
BizRatings

BizRatings

BizRatings.com
Simplesat

Simplesat

Pronto Holdings
Simplesat

Simplesat

Pronto Holdings

Categories

Categories

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Integrations

Slack
Zendesk
Aircall
Bitium
Desktop.com
Freshdesk
Freshsuccess
Front
Groove
Intercom
LiveAgent
Microsoft Outlook
ProjectManager
Quickwork
Salesforce
Stackreaction
Style Intelligence
Trelica
Truto
Zapier

Integrations

Slack
Zendesk
Aircall
Bitium
Desktop.com
Freshdesk
Freshsuccess
Front
Groove
Intercom
LiveAgent
Microsoft Outlook
ProjectManager
Quickwork
Salesforce
Stackreaction
Style Intelligence
Trelica
Truto
Zapier
Claim Elvan and update features and information
Claim Elvan and update features and information
Claim Nicereply and update features and information
Claim Nicereply and update features and information