Electric vs. SecureLink Comparison


Electric 5.0 out of 5 stars	SecureLink
Learn More about Electric Update Features for Electric	Learn More about SecureLink Update Features for SecureLink	Add To Compare	Add To Compare

Electric	SecureLink
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Automate processes across technical workflows, services and business processes for business agility. 4.2 out of 5 stars 244 Ratings Visit Website for Serviceaide Admin By Request Endpoint Privilege Management Admin By Request EPM gives organizations control over who and what can elevate on their endpoints, without standing up servers, databases, or a dedicated admin team to run it. The model is least privilege: a user or an application receives the specific access its task requires and nothing more. This closes off a common attack route, since permanent local admin rights are what an attacker inherits when malware executes or a credential is stolen. Removing admin rights does not push users back into support queues. When someone needs a longer stretch of elevated work, they run an Admin Session that expires on its own. When they need only one program elevated, Run As Admin handles that alone and leaves the rest of the system unprivileged. Requests can be approved through the portal, the mobile app, or the API. Files receive an OPSWAT MetaDefender reputation check before elevation, and software that has already been vetted can clear automatically through pre-approval or the AI and Machine Learning approval engine. A single agent supports Windows, macOS, and Linux and behaves the same whether the endpoint is online or offline. Auditing and inventory are included as standard. 4.8 out of 5 stars 109 Ratings Visit Website for Admin By Request Endpoint Privilege Management Keeper Security Keeper Security is transforming the way people and organizations around the world secure their passwords and passkeys, secrets and confidential information. Keeper’s easy-to-use cybersecurity platform is built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. 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Electric: About Electric is reinventing how businesses manage their IT. Providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote. We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes). Electric's team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we've got your team covered.	SecureLink: About SecureLink is the leader in managing vendor privileged access and remote support for both highly regulated enterprise organizations and technology vendors. SecureLink serves more than 30,000 organizations worldwide. World-class companies across multiple industries including healthcare, financial services, legal, gaming, and retail rely on SecureLink’s secure, purpose-built platform. SecureLink is headquartered in Austin, Texas. Experience SecureLink's access management platforms for yourself. Fill out this form, and a SecureLink team member will reach out to you to set up a personalized demo so you can see our critical access management solutions in action. The implementation process which includes a dedicated project manager, server configuration, workflow consulting, and administrator training. A customized demo of the Enterprise Access, Customer Connect, Access Intelligence, or Privacy Monitor platform.
Electric: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	SecureLink: Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Electric: Audience Companies with 10-500 employees	SecureLink: Audience SecureLink functions best with any company that enlists the help of remote vendors or third parties and vendors that connect remotely to clients’ networks. Our top industries include healthcare, manufacturing, legal, gaming, and government. Specifically, our enterprise product resonates best with information security, information technology, and identity and access management teams. For our vendor product, our users are on the support side-- both customer and technical.
Electric: Support Phone Support Supported 24/7 Live Support Supported Online Supported	SecureLink: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
Electric: API Offers API Not Supported	SecureLink: API Offers API Not Supported
Electric: Screenshots and Videos View more images or videos	SecureLink: Screenshots and Videos View more images or videos
Electric: Pricing Flexible based on your needs Free Version Not Supported Free Trial Not Supported	SecureLink: Pricing SecureLink’s products are offered in pricing that is best for our users. For the enterprise product, SecureLink is priced per vendor (e.g. your vendor might have hundreds of support reps, but you are only charged for each unique vendor, not user). For our vendor product, the pricing is based on concurrent connections, so it depends on the number of clients you would need to connect to. Free Version Not Supported Free Trial Not Supported
Electric: Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	SecureLink: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Electric: Pros & Cons from Real Users Pros Electric continues to improve and has taken a lot of the day-to-day support tickets- employee requests and tech issues and network problems. I can actually focus on my job vs helping someone who is locked out of their email because they forgot their password the third time this month. Electric fulfills all the requirements that are required in real-time support software. The response time is really less. It has very advanced features like real-time support Electric is great and easy to use remote monitoring software to manage and control every business IT systems and assets. I liked it's remote IT security and service management. It's stable and reliable. - I can slack electric and get a response within minutes- they almost always resolve my issue within an hour. - Super easy to set up and use. Cons They're a growing company so there's sometimes hiccups in service. We had to upgrade to get phone support vs the chat-based. There are no major cons, but I would like to receive updates more frequently. It would be great if it has better alerting system. - Sometimes approvals (from my own team) take a little bit, but not really Electric's fault.
Electric: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	SecureLink: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Electric: Company Information Electric Founded: 2016 United States www.electric.ai	SecureLink: Company Information SecureLink Founded: 2003 United States www.securelink.com
Electric: Alternatives PeopleForce 5.0 out of 5 stars	SecureLink: Alternatives ManageEngine Access Manager Plus ManageEngine
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Electric: JumpCloud 5.0 out of 5 stars	SecureLink: BeyondTrust Privileged Remote Access BeyondTrust
Electric: Fortinet 5.0 out of 5 stars View All	SecureLink: Electric 5.0 out of 5 stars View All
Electric: Categories Cloud Management Supported Cloud Security Supported DNS Security Supported Endpoint Protection Supported Help Desk Supported Identity and Access Management (IAM) Supported Identity Management Supported IT Management Supported IT Security Supported IT Service Supported ITSM Supported Mobile Device Management (MDM) Supported Network Management Supported Onboarding Supported Privileged Access Management Supported Remote Support Supported RMM Supported SaaS Management Supported Service Desk Supported	SecureLink: Categories Privileged Access Management Supported Remote Desktop Supported Remote Support Supported
Electric: Remote Support Features Diagnostic Tools Not Supported File Transfer Not Supported Live Chat Supported Real-time Chat Supported Remote Control Not Supported Screen Sharing Not Supported Session Recording Not Supported Session Transfer Not Supported Surveys & Feedback Not Supported Show More Features Cloud Management Features Access Control Supported Billing & Provisioning Supported Capacity Analytics Supported Cost Management Supported Demand Monitoring Supported Multi-Cloud Management Supported Performance Analytics Supported SLA Management Supported Supply Monitoring Supported Workflow Approval Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported IT Security Features Anti Spam Supported Anti Virus Supported Email Attachment Protection Supported Event Tracking Supported Internet Usage Monitoring Supported Intrusion Detection System Supported IP Protection Supported Spyware Removal Supported Two-Factor Authentication Supported Vulnerability Scanning Supported Web Threat Management Supported Web Traffic Reporting Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported Mobile Device Management (MDM) Features Automatic Device Recognition Supported Data Management Supported Deployment Management Supported Inventory Management Supported Maintenance Utilities Supported Procurement Management Supported Remote Update / Installation Supported Software Management Supported Synchronization Management Supported Wireless Network Support Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported	SecureLink: Privileged Access Management Features Application Access Control Supported Behavioral Analytics Not Supported Credential Management Supported Endpoint Management Not Supported For MSPs Not Supported Granular Access Controls Supported Least Privilege Supported Multifactor Authentication Supported Password Management Supported Policy Management Not Supported Remote Access Management Supported Threat Intelligence Not Supported User Activity Monitoring Not Supported Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Not Supported Real-time Chat Supported Remote Control Not Supported Screen Sharing Supported Session Recording Supported Session Transfer Supported Surveys & Feedback Supported Show More Features Remote Desktop Features Chat Not Supported Cross-Platform Access Not Supported File Transfer Supported Group View Supported Mobile Device Access Not Supported Multi Monitor Support Not Supported Record Remote Sessions Supported Remote Print Not Supported Remote Wake Not Supported User Management Supported
Electric: Integrations Authy Not Supported Box Supported Check Point SASE Supported Datto SIRIS Supported Dropbox Supported Kaseya BMS Supported Mailchimp Supported Malwarebytes Supported Microsoft 365 Supported Microsoft Authenticator Not Supported Okta Supported OneLogin Not Supported Ping Identity Not Supported Splunk Enterprise Not Supported Syslog-ng Not Supported Trello Supported Ubiquity Supported VMware Cloud Supported Zoom Supported Show More Integrations View All 25 Integrations	SecureLink: Integrations Authy Supported Box Not Supported Check Point SASE Not Supported Datto SIRIS Not Supported Dropbox Not Supported Kaseya BMS Not Supported Mailchimp Not Supported Malwarebytes Not Supported Microsoft 365 Not Supported Microsoft Authenticator Supported Okta Not Supported OneLogin Supported Ping Identity Supported Splunk Enterprise Supported Syslog-ng Supported Trello Not Supported Ubiquity Not Supported VMware Cloud Not Supported Zoom Not Supported Show More Integrations View All 16 Integrations
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