Electric vs. Hexnode UEM Comparison


Electric	Hexnode UEM Mitsogo Inc	+	+
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Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,173 Ratings Visit Website Iru Iru (formerly Kandji) is an all-in-one, AI-powered security and compliance platform designed to simplify IT management and strengthen enterprise protection. Built on the Iru Context Model, it unifies identity, endpoint, and compliance into a single intelligent system that understands users, devices, and applications in context. With passwordless workforce identity, advanced endpoint detection, and automated compliance, Iru delivers both security and efficiency without the complexity of multiple tools. Its integrated approach enables IT teams to secure access, prevent threats, and maintain continuous audit readiness—all from one intuitive platform. 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A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website Admin By Request Endpoint Privilege Management Admin By Request EPM gives organizations control over who and what can elevate on their endpoints, without standing up servers, databases, or a dedicated admin team to run it. The model is least privilege: a user or an application receives the specific access its task requires and nothing more. This closes off a common attack route, since permanent local admin rights are what an attacker inherits when malware executes or a credential is stolen. Removing admin rights does not push users back into support queues. When someone needs a longer stretch of elevated work, they run an Admin Session that expires on its own. When they need only one program elevated, Run As Admin handles that alone and leaves the rest of the system unprivileged. Requests can be approved through the portal, the mobile app, or the API. Files receive an OPSWAT MetaDefender reputation check before elevation, and software that has already been vetted can clear automatically through pre-approval or the AI and Machine Learning approval engine. A single agent supports Windows, macOS, and Linux and behaves the same whether the endpoint is online or offline. Auditing and inventory are included as standard. 107 Ratings Visit Website Keeper Security Keeper Security is transforming the way people and organizations around the world secure their passwords and passkeys, secrets and confidential information. Keeper’s easy-to-use cybersecurity platform is built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Keeper’s solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations globally, Keeper is the leader for best-in-class password and passkey management, secrets management, privileged access, secure remote access and encrypted messaging. 1,812 Ratings Visit Website
About Electric is reinventing how businesses manage their IT. Providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote. We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes). Electric's team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we've got your team covered.	About Hexnode, the enterprise software division of Mitsogo Inc., is a Unified Endpoint Management solution with cross-platform functionalities. Hexnode supports all major operating systems, including iOS, iPadOS, Android, Windows, macOS, tvOS, Linux, ChromeOS, visionOS, Apple TV, Android TV, and fireOS, and offers out-of-the-box enrollment methods. The entire device lifecycle, starting from enrollment to device retirement, can be monitored and managed from a unified console. Features such as automated device enrollment, geofencing, Remote Monitoring and Management, patch management, and a simple and intuitive UI makes it the perfect tool for device management. In addition, Hexnode offers a wealth of tools perfect for today's increasingly mobile, modern teams, which includes an intuitive dashboard for greater visibility and control over mobile devices across the enterprise, web filtering for security, location tracking, and so much more.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies with 10-500 employees	Audience Modern organizations that allow mobile devices in their corporate network.
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Flexible based on your needs Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 4.3 / 5 features 5.0 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews
Pros & Cons from Real Users Pros Electric continues to improve and has taken a lot of the day-to-day support tickets- employee requests and tech issues and network problems. I can actually focus on my job vs helping someone who is locked out of their email because they forgot their password the third time this month. Electric fulfills all the requirements that are required in real-time support software. The response time is really less. It has very advanced features like real-time support Electric is great and easy to use remote monitoring software to manage and control every business IT systems and assets. I liked it's remote IT security and service management. It's stable and reliable. - I can slack electric and get a response within minutes- they almost always resolve my issue within an hour. - Super easy to set up and use. Cons They're a growing company so there's sometimes hiccups in service. We had to upgrade to get phone support vs the chat-based. There are no major cons, but I would like to receive updates more frequently. It would be great if it has better alerting system. - Sometimes approvals (from my own team) take a little bit, but not really Electric's fault.	Pros & Cons from Real Users Pros All the functionalities work perfectly and ease of access! Customer Support is very quick and helpful. The layout of the portal as well as the knowledge articles provided for enrolling and managing devices are clear, easy to navigate, and even easier to ask for support with their built-in live chat function. - Support for all platforms. - Good BYOD support. - Allows installation of custom apps. - Can create role specific policies for apps by job title. Cons Nothing yet! Nothing to complain about really! The pricing is a little steep for Enterprise features per device but it comes with great value. - No software patch management. - Custom apps can have issues installing.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Electric Founded: 2016 United States www.electric.ai	Company Information Mitsogo Inc Founded: 2013 United States www.hexnode.com
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Categories Cloud Management Supported Cloud Security Supported DNS Security Supported Endpoint Protection Supported Help Desk Supported Identity and Access Management (IAM) Supported Identity Management Supported IT Management Supported IT Security Supported IT Service Supported ITSM Supported Mobile Device Management (MDM) Supported Network Management Supported Onboarding Supported Privileged Access Management Supported Remote Support Supported RMM Supported SaaS Management Supported Service Desk Supported	Categories Endpoint Management Supported Endpoint Protection Supported IT Management Supported Kiosk Supported Mobile Application Management Supported Mobile Device Management (MDM) Supported Mobility Supported Patch Management Supported RMM Supported Unified Endpoint Management (UEM) Supported
IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported Mobile Device Management (MDM) Features Automatic Device Recognition Supported Data Management Supported Deployment Management Supported Inventory Management Supported Maintenance Utilities Supported Procurement Management Supported Remote Update / Installation Supported Software Management Supported Synchronization Management Supported Wireless Network Support Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Show More Features Cloud Management Features Access Control Supported Billing & Provisioning Supported Capacity Analytics Supported Cost Management Supported Demand Monitoring Supported Multi-Cloud Management Supported Performance Analytics Supported SLA Management Supported Supply Monitoring Supported Workflow Approval Supported IT Security Features Anti Spam Supported Anti Virus Supported Email Attachment Protection Supported Event Tracking Supported Internet Usage Monitoring Supported Intrusion Detection System Supported IP Protection Supported Spyware Removal Supported Two-Factor Authentication Supported Vulnerability Scanning Supported Web Threat Management Supported Web Traffic Reporting Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported Remote Support Features Diagnostic Tools Not Supported File Transfer Not Supported Live Chat Supported Real-time Chat Supported Remote Control Not Supported Screen Sharing Not Supported Session Recording Not Supported Session Transfer Not Supported Surveys & Feedback Not Supported	Endpoint Protection Features Activity Log Supported Antivirus Not Supported Application Security Supported Behavioral Analytics Not Supported Device Management Supported Encryption Supported Signature Matching Not Supported Web Threat Management Supported Whitelisting / Blacklisting Supported IT Management Features Capacity Monitoring Not Supported Compliance Management Supported Event Logs Not Supported Hardware Inventory Not Supported IT Budgeting Not Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Not Supported Software Inventory Not Supported User Activity Monitoring Not Supported Mobile Device Management (MDM) Features Automatic Device Recognition Supported Data Management Supported Deployment Management Supported Inventory Management Supported Maintenance Utilities Supported Procurement Management Supported Remote Update / Installation Supported Software Management Supported Synchronization Management Supported Wireless Network Support Supported RMM Features Deployment Management Not Supported For MSPs Supported IT Asset Management Supported Mobile Access Not Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Not Supported Remediation Management Not Supported Show More Features Kiosk Features Activity Reservations Not Supported Digital Signature Supported License Management Supported Onsite Printing Supported Remote Access Supported Secure Browsing Supported Ticket / Order Fulfillment Supported Touch Screen Supported Usage Reporting Supported Virtual Keyboard Supported Wireless Internet Access Supported Mobility Features App Management Supported Barcode Scanning Not Supported Compliance Management Supported Content Management Supported Data Collection Not Supported Data Management Supported File Management Supported Forms Automation Not Supported Mobile Messaging Not Supported Remote Access Supported Remote Systems Monitoring Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Supported Automatic Patch Deployment Not Supported Automatic Scans Not Supported Compliance Management Supported Custom Patches Not Supported Dashboard Not Supported Network Wide Management Not Supported Patch Prioritization Supported Patch Testing Not Supported Remote Access/Control Supported Vulnerability Scanning Not Supported
Integrations Okta Supported Active Directory Not Supported Check Point SASE Supported Datto SIRIS Supported Freshservice Not Supported Google Workspace Not Supported Hexnode IdP Not Supported Hexnode XDR Not Supported Jamf Now Supported JupiterOne Not Supported Kaseya VSA Supported LastPass Supported Malwarebytes Supported Microsoft Entra ID Not Supported Resmo Not Supported RingCentral RingEX Supported SOCLY.io Not Supported TanStack Supported Ubiquity Supported VMware Cloud Supported Show More Integrations View All 25 Integrations	Integrations Okta Supported Active Directory Supported Check Point SASE Not Supported Datto SIRIS Not Supported Freshservice Supported Google Workspace Supported Hexnode IdP Supported Hexnode XDR Supported Jamf Now Not Supported JupiterOne Supported Kaseya VSA Not Supported LastPass Not Supported Malwarebytes Not Supported Microsoft Entra ID Supported Resmo Supported RingCentral RingEX Not Supported SOCLY.io Supported TanStack Not Supported Ubiquity Not Supported VMware Cloud Not Supported Show More Integrations View All 17 Integrations
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