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About

Electric is reinventing how businesses manage their IT. Providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote. We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes). Electric's team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we've got your team covered.

About

Foxpass offers enterprise-grade infrastructure identity and access control to companies of every size. Our cloud-hosted or on-premise LDAP, RADIUS, and SSH key management solutions ensure that employees have access to only the networks, VPNs, and servers required for each employee, and only for the time period desired. Foxpass integrates with a company’s existing products (like Google Apps, Office365, Okta, Bitium) for a seamless experience.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies with 10-500 employees

Audience

Companies, IT Engineer Teams

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Flexible based on your needs
Free Version Not Supported
Free Trial Not Supported

Pricing

$3/User/Month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.4 / 5
design 4.4 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Electric continues to improve and has taken a lot of the day-to-day support tickets- employee requests and tech issues and network problems. I can actually focus on my job vs helping someone who is locked out of their email because they forgot their password the third time this month.
  • Electric fulfills all the requirements that are required in real-time support software. The response time is really less. It has very advanced features like real-time support
  • Electric is great and easy to use remote monitoring software to manage and control every business IT systems and assets. I liked it's remote IT security and service management. It's stable and reliable.
  • - I can slack electric and get a response within minutes- they almost always resolve my issue within an hour. - Super easy to set up and use.

Cons

  • They're a growing company so there's sometimes hiccups in service. We had to upgrade to get phone support vs the chat-based.
  • There are no major cons, but I would like to receive updates more frequently.
  • It would be great if it has better alerting system.
  • - Sometimes approvals (from my own team) take a little bit, but not really Electric's fault.

Pros & Cons from Real Users

Pros

  • With Foxpass you are able to handle organization authentication of your users. What I like the most is we can assign each users to what security groups they are assigned aside from what they are configured in the LDAP. This adds another security layer to our network.
  • Foxpass provides easy LDAP authentication to all of your AD accounts. It supports Microsoft, Apple or Linux logins so the flexibility of the system allows me to configure everything at ease. Foxpass adds additional layer of security through PKI encryption thus this makes it not just a simple LDAP authentication for single sign on.
  • Keeping our business network completely secure from end to end is quite important and that is why we always do our best to have several services contracted to protect each one of the angles of all our computers and our general network. I have loved Foxpass a lot, it is one of the most important software for our company in terms of security, the main thing that I liked is that it is capable of generating random keys for access to the network for each employee individually, that is to say , each employee will have a different password each time they want to access a computer, which makes it very difficult for an intruder to access our corporate network without being discovered. Also, I love the way that Foxpass adds two-step security to the computer, it sends a code to the employee's registered phone, this way we make sure that only the employee accesses that computer and not someone else who has access to it. the key previously provided. Overall I love all the features of Foxpass, our network has really benefited from the encryption security.
  • I have been one of the main participants for the implementation of Foxpass in our work area and in the other areas of the company in which we work. Foxpass has been a completely useful software in a very broad way, it has been adapted to all our work areas and has allowed our computers to remain secure with access codes and continuous monitoring of the activities carried out in each started session. One of the main things that I liked is that Foxpass has a quick configuration of the LDAP system, which helps us to carry out the authentication process without much complication. In addition, I also loved the way we can monitor the user's session and that all the application logs are saved on the platform, this is important as we can know what our employees do when they log in to the computers. Each password is unique, and only the employee can have it, so it is very easy to prevent an intruder from entering our business system. I love Foxpass, it has proven to be a really useful software to add different authentication keys to our computers.
  • Foxpass is the main measure we have taken to be able to secure all our computers, our network and the applications we use in our company. What I like the most about Foxpass is that it is stable at the time of protection for remote connections, it is capable of protecting the work network at all times, without rest, this helps ensure that no intruder with access to our network can enter our system and steal our information. I love that it was very easy to set up the main protection measures, linking it to our network and turning on credential authentication was a pretty straightforward process while using Foxpass.

Cons

  • I hope there's a way to automatically delete users when you delete them in the LDAP.
  • Nothing much to add for the con of the system. UI is okay and system does what is promises it does.
  • To be honest, I didn't notice that we were having any problems with Foxpass. The generated keys were always accessible by each of our employees, the real-time monitoring of our work network was always present and there was never any drop in this monitoring, in addition, the Foxpass system in general sent constant notices when an employee was to access the system, so that there could be a control of this login. All of the Foxpass features were extremely positive, and had a positive impact on our business network, greatly improving it and allowing no intruder to take advantage of any data leaks.
  • Really during my experience I did not notice any type of problem regarding this software. The protection that we have been having on our computers since we started using this software is impressive, we have been able to add keys for all the applications and for our computers, in addition, the monitoring on the computers is constant, without any interruption in said monitoring. I love how we can have control of all our computers from the same panel, everything is connected and it helps our business network to have all the information encrypted.
  • Sometimes it was necessary to change passwords to give the password to specific employees. Every day we made changes to the access code so that it was not filtered in any way and so that the information on our computers was not in danger, however, after a month of making daily changes, the platform began to give problems and errors to when changing passwords. This was a bug that forced us to stop making password changes on a daily basis, now we only do it weekly to maintain varied security.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Electric
Founded: 2016
United States
www.electric.ai

Company Information

Foxpass
Founded: 2015
United States
Foxpass.com

Alternatives

Alternatives

Montra

Montra

Montra Technologies
RapidIdentity

RapidIdentity

Identity Automation
Vault One

Vault One

VaultOne Software

Categories

Cloud Management Supported
Cloud Security Supported
DNS Security Supported
Help Desk Supported
IT Management Supported
IT Security Supported
IT Service Supported
ITSM Supported
Network Management Supported
Onboarding Supported
Remote Support Supported
RMM Supported
SaaS Management Supported
Service Desk Supported

Categories

Cloud Management Features

Access Control Supported
Billing & Provisioning Supported
Capacity Analytics Supported
Cost Management Supported
Demand Monitoring Supported
Multi-Cloud Management Supported
Performance Analytics Supported
SLA Management Supported
Supply Monitoring Supported
Workflow Approval Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Security Features

Anti Spam Supported
Anti Virus Supported
Email Attachment Protection Supported
Event Tracking Supported
Internet Usage Monitoring Supported
Intrusion Detection System Supported
IP Protection Supported
Spyware Removal Supported
Two-Factor Authentication Supported
Vulnerability Scanning Supported
Web Threat Management Supported
Web Traffic Reporting Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

Mobile Device Management (MDM) Features

Automatic Device Recognition Supported
Data Management Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Supported
Procurement Management Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Supported
Wireless Network Support Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Not Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Not Supported
Screen Sharing Not Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

Identity Management Features

Access Certification Supported
Compliance Management Not Supported
Multifactor Authentication Supported
Password Management Supported
Privileged Account Management Supported
Self-Service Access Request Not Supported
Single Sign On Supported
User Activity Monitoring Supported
User Provisioning Supported

Privileged Access Management Features

Application Access Control Supported
Behavioral Analytics Supported
Credential Management Supported
Endpoint Management Supported
For MSPs Not Supported
Granular Access Controls Supported
Least Privilege Supported
Multifactor Authentication Supported
Password Management Supported
Policy Management Supported
Remote Access Management Supported
Threat Intelligence Supported
User Activity Monitoring Supported

Password Management Features

Credential Management Supported
Multifactor Authentication Supported
Password Generator Not Supported
Password Reset Supported
Password Synchronization Supported
Single Sign On Supported
User Management Supported

Integrations

Microsoft 365 Supported
Okta Supported
Adobe Creative Cloud Supported
Check Point SASE Supported
Cisco Meraki Supported
Docusign Supported
Dropbox Supported
Google Workspace Not Supported
Jamf Now Supported
Kaseya VSA Supported
LDAP Not Supported
LastPass Supported
PagerDuty Not Supported
RingCentral RingEX Supported
TanStack Supported
Trello Supported
TriNet Supported
Ubiquity Supported
VMware Cloud Supported
Zoom Supported

Integrations

Microsoft 365 Supported
Okta Supported
Adobe Creative Cloud Not Supported
Check Point SASE Not Supported
Cisco Meraki Not Supported
Docusign Not Supported
Dropbox Not Supported
Google Workspace Supported
Jamf Now Not Supported
Kaseya VSA Not Supported
LDAP Supported
LastPass Not Supported
PagerDuty Supported
RingCentral RingEX Not Supported
TanStack Not Supported
Trello Not Supported
TriNet Not Supported
Ubiquity Not Supported
VMware Cloud Not Supported
Zoom Not Supported
Claim Electric and update features and information
Claim Electric and update features and information
Claim Foxpass and update features and information
Claim Foxpass and update features and information