Edify vs. net2phone Comparison


Edify Edify Labs	net2phone	+	+
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About Customers no longer want omnichannel, they expect it. With our cloud-native contact center software, all channels are available to customers inside of a single interaction. Agents can provide better service faster with seamless switching and transfers, built-in real-time coaching and training features, and so much more. No long hold times. No repeated transfers. No disconnecting. No more asking customers to grab a pen. This is how customer service should be. Empower your agents while giving customers the self-service capabilities they want. Machine Learning kicks our omnichannel contact center platform up a notch, letting customers help themselves and enabling agents to focus on more complex requests. Using sentiment analysis, Natural Language Understanding, and seamless ties to CRM and other sources, our intelligent bot delivers a frictionless, truly unified CX.		About net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth. Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups. AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed. Coach AI reviews 100% of interactions to guide agent performance. uContact gives high-volume teams omnichannel routing and real-time dashboards. Every solution integrates with the tools you already use and runs on enterprise-grade security. Beyond software, net2phone provides expert guidance at every step, from setup to integration to ongoing optimization, so your technology delivers measurable results.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Organizations that need a comprehensive customer experience platform		Audience Companies that need a high-quality business phone system & unified communications solution
Support Phone Support Supported 24/7 Live Support Supported Online Not Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Supported Free Trial Supported		Pricing $19.99/month/user Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Overall 4.7 / 5 ease 4.0 / 5 features 5.0 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews
		Pros from Real Users Pros It allows the team to work remotely but still be connected to our phone system. The analytics and features the software allows is remarkable. It ties into salesforce so you do not have to manually make notes of call times and duration. You can even set it up to record so making manual call notes can be a thing of the past. I believe this is possible, we are currently working on setting it up into salesforce so we have not enabled this feature yet. Works very well for whatever business model it answering setup you need. Lots of data and many options!! Recommended. Love how easy it is to forward a call, blind or not.
Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Company Information Edify Labs Founded: 2018 United States www.edify.cx		Company Information net2phone Founded: 1990 United States www.net2phone.com
Alternatives Genesys Cloud CX Genesys		Alternatives GoVoIP
3CLogic		ClearlyIP
Ameyo by Exotel Exotel		UNIVERGE BLUE NEC Corporation
Talkdesk		T-Max Phone Systems T-Max
Exelysis Contact Center Exelysis View All		Aircall View All
Categories Call Center Supported Call Center Infrastructure (CCI) Supported Customer Experience Supported Unified Communications Supported		Categories AI Voice Agents Supported Auto Dialer Supported Business Phone Systems Supported Business VoIP Supported Call Center Supported Cloud PBX Supported Communications Supported Contact Center as a Service (CCaaS) Supported Online Fax Supported Sales Dialers Supported UCaaS Supported Unified Communications Supported Video Conferencing Supported
Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Not Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported		Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Not Supported Campaign Management Supported Database Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Not Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Not Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Not Supported Encryption Not Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Not Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported Online Fax Features Alerts / Notifications Not Supported Cloud Storage Not Supported Electronic Signature Not Supported Fax via Email Supported HIPAA Compliant Supported Large File Support Not Supported Local Phone Numbers Supported Mobile Access Not Supported Toll Free Numbers Supported Video Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported
Integrations Salesforce Supported Calendly Not Supported CloudNuro Not Supported Cloudbeds Not Supported Google Chrome Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Microsoft Outlook Not Supported Microsoft Teams Not Supported Odoo Not Supported Okta Supported Slack Not Supported Zapier Not Supported Zendesk Supported Zoho CRM Not Supported uContact Not Supported Show More Integrations View All 3 Integrations		Integrations Salesforce Supported Calendly Supported CloudNuro Supported Cloudbeds Supported Google Chrome Supported HubSpot CRM Supported HubSpot Customer Platform Supported Microsoft Outlook Supported Microsoft Teams Supported Odoo Supported Okta Not Supported Slack Supported Zapier Supported Zendesk Not Supported Zoho CRM Supported uContact Supported Show More Integrations View All 14 Integrations
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