Track-It!BMC Helix
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Related Products
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About
Easyworkorder includes an impressive set of base modules, including work orders, and a host of modules specific to various vertical markets. Provide better support to your user base and improve your overall operation. No apps to download, no special software. Easyworkorder works on your mobile device right out of the box. Easyworkorder is available anywhere in the world, at any time. Updates are always free so you’ll always have the most current enhancements. Easyworkorder’s shared inbox enables your team to collaborate and resolve issues without getting in each other’s way. Every request sent to your support email becomes a ticket in your helpdesk. You can easily categorize and prioritize tickets and assign them to the right people in your team. Easyworkorder’s mobile-ready web-based version allows you to carry your support desk with you wherever you go.
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About
Track-It! is the best IT helpdesk software for IT teams, delivering a powerful suite of integrated modules for help desk, asset management, knowledge management, change management, purchase management and endpoint management features like patch management, software deployment, and mobile device management, all at an affordable price. Eliminate manual processes that lead to numerous emails, stacks of sticky notes, problems falling through the cracks, overworked help desk staff and no way to track or prioritize tasks. Track-It! provides automated ticket creation, categorization, routing and prioritization to streamline your help desk ticketing process. The help desk is the central hub of your IT operation. The help desk ticketing features in Track-It! have the right combination of functionality and ease of use that will allow your team to more easily keep track of their work, prioritize open tickets, track time spent on IT tasks and monitor the top issues impacting your business.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Anyone in need for a commercial property management platform
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Audience
Companies and teams in search of a help desk and ticketing solution to improve their services
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$995.00/one-time
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationEasyworkorder
Founded: 2005
United States
easyworkorder.com
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Company InformationBMC Helix
Founded: 2025
United States
www.trackit.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Real Estate Property Management Features
Billing & Invoicing
Supported
Commercial Properties
Supported
Contact Management
Not Supported
Credit Check
Not Supported
Expense Management
Not Supported
Insurance Management
Supported
Landlord Database
Not Supported
Late Fee Calculation
Not Supported
Lease Management
Not Supported
Maintenance Management
Supported
Owner Portal
Supported
Payment Processing
Not Supported
Portfolio Management
Supported
Rent Tracking
Not Supported
Residential Properties
Supported
Tax Management
Not Supported
Tenant Database
Supported
Tenant Portal
Supported
Vacancy Tracking
Supported
Website Management
Supported
Work Order Features
Contract Management
Not Supported
Customer Database
Supported
Dispatch Management
Supported
Inventory Control
Not Supported
Job Management
Not Supported
Preventive Maintenance
Supported
Quotes / Estimates
Not Supported
Recurring Appointments
Not Supported
Routing
Not Supported
Scheduling
Not Supported
Task Management
Supported
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Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Not Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
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Integrations
Infraon IMS
Not Supported
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