LiveChat

LiveChat

LiveChat Software
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About

EasyChatWidget is a cloud-based AI website chat widget and customer engagement platform that helps businesses automate customer support, capture leads, and improve website conversions. Users simply enter their website URL, and the platform automatically crawls and indexes pages such as products, pricing, FAQs, documentation, blogs, and other public content to create an AI-powered knowledge base without manual setup. The AI widget is embedded on the website using a lightweight JavaScript snippet and provides instant, context-aware answers to visitors 24/7 in multiple languages. It works with WordPress, Shopify, Webflow, Wix, Squarespace, React, Next.js, Magento, and custom websites. Beyond customer support, the AI website widget helps improve SEO and user engagement by reducing bounce rates, increasing time spent on site, helping visitors discover relevant pages and products, and making website content easier to navigate through conversational search.

About

LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses, startups, e-commerce stores, SaaS companies, agencies, educational organizations, healthcare providers, and service-based businesses that want to automate customer support, improve website engagement, generate more leads, and provide instant AI-powered assistance. It is ideal for business owners, marketing teams, customer support teams, and developers looking for a no-code AI website chat widget that can be deployed in minutes. The platform serves organizations of all sizes, from small businesses to large enterprises, across industries including retail, software, finance, real estate, hospitality, education, healthcare, and professional services.

Audience

Used by companies of all sizes around the world and from every industry. Startups, small, and midsize businesses and large-scale enterprises rely on LiveChat for their day-to-day customer service duties.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$7/month
Free Version
Free Trial

Pricing

$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • A huge attraction of LiveChat is that it is not necessary to search for external audiovisual material when sending messages, since the platform is integrated with services for uploading static and mobile images, among other formats, so that they can be shared within Messenger through its own search engine.
  • LiveChat is very customizable for your customer support needs. By using its real-time chat we are now instantly able to resolve queries of our clients. This tool also gives a ticketing system to manage every request. Its Chatbot stays all-time when no executive available. Beneficial for small and mid business.
  • LiveChat is an outstanding help desk solution for multiple size businesses to manage their customer's issues at the centralized platform. It offers great CRM integration, a quick chat section, a robust structure, and an intuitive interface.
  • I really liked that LiveChat enables a super-intelligent Chat-Bot when our support representative is busy or unavailable. For end-users, LiveChat is very convenient to chat using mobile devices. The implementation of this platform is was very easy.
  • Livechat is the best way I can deal with my customers' problems. It is simple for both the business owner and the customer to use.

Cons

  • On mobile devices it is complicated to access Facebook instant messaging if you do not have the Messenger mobile application, which is annoying if you have to answer an urgent message and must download the application to communicate. The productive thing about this is that, with an external application for messaging, you can see information on Facebook for a longer time.
  • Its Chatbot is not so useful for automated support. No special trigger option to set.
  • Overall it's great, no serious problem we ever faced.
  • There is no advanced management for user support.
  • There are not many cons, as this software exceeds expectations and beyond.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

EasyChatWidget
Founded: 2026
United Kingdom
easychatwidget.com

Company Information

LiveChat Software
Founded: 2002
United States
www.livechat.com

Alternatives

HyperHelp

HyperHelp

HyperHelp AI

Alternatives

Freshchat

Freshchat

Freshworks
Agentkit

Agentkit

Agentkit.ai
GhostChat

GhostChat

The Chat Widget LLC
WP-Chatbot

WP-Chatbot

Wordpress

Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Magento
Shopify
Squarespace
Webflow
Wix
WordPress
12Return
Asana
Data Virtuality
EdgeTier
HubSpot CRM
Kissmetrics
LeadMaster
PrestaShop
Qualimero
Slack
Supportbench
WooCommerce
Yo!Coach
Zoho Directory

Integrations

Magento
Shopify
Squarespace
Webflow
Wix
WordPress
12Return
Asana
Data Virtuality
EdgeTier
HubSpot CRM
Kissmetrics
LeadMaster
PrestaShop
Qualimero
Slack
Supportbench
WooCommerce
Yo!Coach
Zoho Directory
Claim EasyChatWidget and update features and information
Claim EasyChatWidget and update features and information
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Claim LiveChat and update features and information