+
+

Related Products

  • Zoho Projects
    1,870 Ratings
    Visit Website
  • Maintainly
    71 Ratings
    Visit Website
  • SafetyCulture
    646 Ratings
    Visit Website
  • Aikido Security
    238 Ratings
    Visit Website
  • QA Wolf
    269 Ratings
    Visit Website
  • Birdeye
    5,111 Ratings
    Visit Website
  • InboxAlly
    128 Ratings
    Visit Website
  • Dronedesk
    371 Ratings
    Visit Website
  • SurveyLegend
    1,882 Ratings
    Visit Website
  • Transformify (TFY)
    58 Ratings
    Visit Website

About

Use DoneDone Projects instead of messy spreadsheets or bulky software for bug, task, and issue tracking. No more wondering where things are at or who's working on what. Auto-forward company email to a DoneDone Mailbox to streamline communication between your support team and customers. No more headaches with ccs, broken email chains, and unruly threads. DoneDone makes workflow management easy. Use our time-tested bug, task tracking, customer help desk, or hiring workflows or create a custom workflow that fits your unique business needs. Link internal tasks to a support conversation so your developers and support staff can collaborate in the same simple app. DoneDone helps engineering teams, support staff, and customers work together better. Keep your team on track by integrating DoneDone with the tools you’re already using to communicate with your team.

About

atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Task management, and customer support solution for companies

Audience

Companies that provide employee support

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$4 per user per month
Free Version
Free Trial

Pricing

$4 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

DoneDone
United States
www.getdonedone.com

Company Information

atSpoke
Founded: 2017
United States
www.askspoke.com

Alternatives

Alternatives

Text

Text

Text Inc.
Jira

Jira

Atlassian
BoldDesk

BoldDesk

Syncfusion
Sympoq

Sympoq

Escon ltd

Categories

Categories

Bug Tracking Features

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

BambooHR
Beanstalk
Bugsnag
Desktop.com
Dropbox
Gmail
Harvest
Jamf Now
Jira
JupiterOne
KonnectzIT
Microsoft Outlook
PagerDuty
Slack
Speak
Stackreaction
TestLodge
TestMonitor
Zapier
Zoom

Integrations

BambooHR
Beanstalk
Bugsnag
Desktop.com
Dropbox
Gmail
Harvest
Jamf Now
Jira
JupiterOne
KonnectzIT
Microsoft Outlook
PagerDuty
Slack
Speak
Stackreaction
TestLodge
TestMonitor
Zapier
Zoom
Claim DoneDone and update features and information
Claim DoneDone and update features and information
Claim atSpoke and update features and information
Claim atSpoke and update features and information