ResolveEasy

ResolveEasy

Cloobot Techlabs
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About

Use DoneDone Projects instead of messy spreadsheets or bulky software for bug, task, and issue tracking. No more wondering where things are at or who's working on what. Auto-forward company email to a DoneDone Mailbox to streamline communication between your support team and customers. No more headaches with ccs, broken email chains, and unruly threads. DoneDone makes workflow management easy. Use our time-tested bug, task tracking, customer help desk, or hiring workflows or create a custom workflow that fits your unique business needs. Link internal tasks to a support conversation so your developers and support staff can collaborate in the same simple app. DoneDone helps engineering teams, support staff, and customers work together better. Keep your team on track by integrating DoneDone with the tools you’re already using to communicate with your team.

About

ResolveEasy by Cloobot Techlabs is a powerful help desk solution simplifying customer service and internal issue resolution. It offers multi-channel communication, real-time performance tracking, and task automation. ResolveEasy enhances productivity via workflow optimization, whereas integrations and customizable features ensure a tailored fit for business needs. It excels with direct customer communication through ChatGPT backed WhatsApp and real-time reporting. All this can be done with the ease of WhatsApp. With a collaborative task management, and adaptability to existing apps, ResolveEasy empowers teams for efficient operations and top-notch support. ResolveEasy is a fully customization solution that can be tailored as per the unique business needs. ResolveEasy is utilized by businesses of various sizes and industries. It caters to both customer service teams and internal support units, offering streamlined communication, real-time performance insights, and task management.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

Task management, and customer support solution for companies

Audience

Construction, Infrastructure, Real-Estate, Healthcare, Manufacturing

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$4 per user per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$10/per user/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • * Streamlines support processes, automates routine tasks and offers real-time performance reporting * Frees up the team's time, allowing them to focus on more important and complex issues * With multi-channel communication, quick response times, and the ability to collect valuable feedback and ratings * Easy collaboration enables the team to work together seamlessly, share information, delegate tasks, and stay organized. * Extensive customization options, allowing you to tailor the software to your specific business needs * WhatsApp enables direct communication and facilitates quick and efficient support

Cons

  • Implementing a new help desk management system may require some time for your team to adapt and learn the platform

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

DoneDone
United States
www.getdonedone.com

Company Information

Cloobot Techlabs
Founded: 2020
India
www.cloobot.ai/resolveeasy

Alternatives

Alternatives

Vorex

Vorex

Kaseya
Jira

Jira

Atlassian
Teckinfo ActivDesk

Teckinfo ActivDesk

Teckinfo Solutions pvt. ltd.

Categories

Bug Tracking Supported

Categories

Help Desk Supported

Bug Tracking Features

Backlog Management Not Supported
Filtering Not Supported
Issue Tracking Supported
Release Management Supported
Task Management Not Supported
Ticket Management Not Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Beanstalk Supported
Bugsnag Supported
Desktop.com Supported
Harvest Supported
KonnectzIT Supported
Rambox Supported
Stackreaction Supported
TestLodge Supported
TestMonitor Supported
Zoho Analytics Not Supported

Integrations

Beanstalk Not Supported
Bugsnag Not Supported
Desktop.com Not Supported
Harvest Not Supported
KonnectzIT Not Supported
Rambox Not Supported
Stackreaction Not Supported
TestLodge Not Supported
TestMonitor Not Supported
Zoho Analytics Supported
Claim DoneDone and update features and information
Claim DoneDone and update features and information
Claim ResolveEasy and update features and information
Claim ResolveEasy and update features and information