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About

Dokumint is an IT documentation platform for MSPs and technical teams. It helps organise client environments, assets, procedures, network details, services, licensing, contacts, integrations and operational relationships in one structured system. Instead of scattered notes and stale spreadsheets, Dokumint focuses on connected, usable documentation: what exists, where it lives, who owns it, what depends on it, and what an engineer needs to know before touching it. Built from real MSP pain, it is designed to make handovers clearer, troubleshooting faster, onboarding easier, and operational knowledge more trustworthy under pressure.

About

Simplify Your Customer Support Team. An inbox, multiple inbound channels and flexible self-service sites are only a few of the features why you will love HelpSpace. One Inbox For Your Channels. All messages from your different channels arrive in your inbox so you always stay up-to-date on new tickets. Reply Quickly And Efficiently. Change the status, assign an agent or just instantly reply to a ticket. Self-Service Sites. Setup your content with HelpSpace. Multiple self-service sites in various styles: Blog, HelpCenter, Documentation. Self-Service Articles. Adding links of your Self-Service articles is just a click away. Save time! Unlimited Customers. You can have as many tickets and customers as you like. Multiple Channels. Your inbox can receive messages from up to 5 channels in our Pro plan. Intuitive Interface. The interface is clean, simple, and very easy to use. Get Started In Minutes. We made the onboarding process really easy and straightforward

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

MSPs and internal IT Teams or admins

Audience

Customer service reps looking for a tool that simplifies support by piping all emails into a beautiful dashboard

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

£38 per month/user
Free Version
Free Trial

Pricing

$5 per user, per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dokumint
Founded: 2025
United Kingdom
dokumint.io

Company Information

HelpSpace
Founded: 2018
Germany
helpspace.io

Alternatives

Alternatives

OTRS

OTRS

OTRS Group
Sabio Virtual

Sabio Virtual

Audisys Informatica
monday service

monday service

monday.com
Docusnap

Docusnap

itelio
LiveAgent

LiveAgent

Quality Unit

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

HaloPSA
Microsoft 365
NinjaOne
UniFi WiFi
Zammad

Integrations

HaloPSA
Microsoft 365
NinjaOne
UniFi WiFi
Zammad
Claim Dokumint and update features and information
Claim Dokumint and update features and information
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Claim HelpSpace and update features and information