+
+

Related Products

  • RemotePeople
    546 Ratings
    Visit Website
  • Forethought
    166 Ratings
    Visit Website
  • Zendesk
    8,478 Ratings
    Visit Website
  • EcholoN
    50 Ratings
    Visit Website
  • Pipedrive
    12,537 Ratings
    Visit Website
  • AddSearch
    145 Ratings
    Visit Website
  • kama.ai
    9 Ratings
    Visit Website
  • Paycom
    8,504 Ratings
    Visit Website
  • LM-Kit.NET
    29 Ratings
    Visit Website
  • Paylocity
    8,260 Ratings
    Visit Website

About

Dipa is a conversational AI platform that refers to the IPA software (Intelligence Process Automation) and consists of many conversational functionalities and personal micro services for employees (VPA, virtual private assistant) and customers (VCA, virtual customers assistant). Supports your employees when they switch to working from home. Makes their lives more comfortable and happy. Saves up to 80% of time spent by employees in IT systems. Significantly decreases the level of IT support expenses, salary and training expenses. Increases your business efficiency and effectiveness, as well as the speed of business processes. By having the dialog with a user, DIPA supports him in his daily routine, answers questions on business processes, provides required information and supports operations in IT systems. Dipa is integrated with ITSM systems or even can solve simple IT incidents itself working 24x7.

About

SmartAssistants address most commonly asked queries instantly and provide frustration free and frictionless experience. Answering the queries right first time allows organizations to optimize customer support spend. SmartAssistants help in providing differentiated and personalized experiences to your customers. Frictionless experience and 24/7 availability help in creating a strong trust with your customers and improving customer retention rates. SmartAssistants act as a gatekeeper and answer the most repetitive questions that frustrate customer service reps. Organizations can help customer service reps focus on resolving questions worthy of their time and thus help create a virtuous customer service culture. Transfer the conversation to a human agent on demand or for conversations the Assistant is not trained yet. This keeps the human in the loop and makes sure your customer and given the right attention when required.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call centers and companies in need of a conversational AI platform to support their operations in IT systems

Audience

Companies wanting to improve their customer experience with an AI platform

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Dipa
Russia
dipa.tech/eng.html

Company Information

SmartBots
Founded: 2018
United States
www.smartbots.ai/

Alternatives

Alternatives

Zoom Virtual Agent

Zoom Virtual Agent

Zoom Communications

Categories

AI Assistants Supported
Conversational AI Supported

Categories

AI Assistants Supported
Chatbot Supported
Conversational AI Supported

Integrations

Facebook Messenger Supported
Slack Supported
Telegram Supported
Viber Supported
WhatsApp Supported
Amazon Connect Not Supported
Avaya Experience Platform Not Supported
Five9 Not Supported
HubSpot CRM Not Supported
Microsoft Teams Not Supported
NetSuite Not Supported
NiCE CXone Mpower Not Supported
RingCentral RingCX Not Supported
SAP CRM Not Supported
SAP Cloud Platform Supported
Salesforce Not Supported
Salesforce Agentforce Service Not Supported
ServiceNow Not Supported
Skype Not Supported
Twilio Not Supported

Integrations

Facebook Messenger Supported
Slack Supported
Telegram Supported
Viber Supported
WhatsApp Supported
Amazon Connect Supported
Avaya Experience Platform Supported
Five9 Supported
HubSpot CRM Supported
Microsoft Teams Supported
NetSuite Supported
NiCE CXone Mpower Supported
RingCentral RingCX Supported
SAP CRM Supported
SAP Cloud Platform Not Supported
Salesforce Supported
Salesforce Agentforce Service Supported
ServiceNow Supported
Skype Supported
Twilio Supported
Claim Dipa and update features and information
Claim Dipa and update features and information
Claim SmartBots and update features and information
Claim SmartBots and update features and information