Related Products
|
||||||
About
Dipa is a conversational AI platform that refers to the IPA software (Intelligence Process Automation) and consists of many conversational functionalities and personal micro services for employees (VPA, virtual private assistant) and customers (VCA, virtual customers assistant). Supports your employees when they switch to working from home. Makes their lives more comfortable and happy. Saves up to 80% of time spent by employees in IT systems. Significantly decreases the level of IT support expenses, salary and training expenses. Increases your business efficiency and effectiveness, as well as the speed of business processes. By having the dialog with a user, DIPA supports him in his daily routine, answers questions on business processes, provides required information and supports operations in IT systems. Dipa is integrated with ITSM systems or even can solve simple IT incidents itself working 24x7.
|
About
SmartAssistants address most commonly asked queries instantly and provide frustration free and frictionless experience. Answering the queries right first time allows organizations to optimize customer support spend. SmartAssistants help in providing differentiated and personalized experiences to your customers. Frictionless experience and 24/7 availability help in creating a strong trust with your customers and improving customer retention rates. SmartAssistants act as a gatekeeper and answer the most repetitive questions that frustrate customer service reps. Organizations can help customer service reps focus on resolving questions worthy of their time and thus help create a virtuous customer service culture. Transfer the conversation to a human agent on demand or for conversations the Assistant is not trained yet. This keeps the human in the loop and makes sure your customer and given the right attention when required.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Call centers and companies in need of a conversational AI platform to support their operations in IT systems
|
Audience
Companies wanting to improve their customer experience with an AI platform
|
|||||
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
|||||
Company InformationDipa
Russia
dipa.tech/eng.html
|
Company InformationSmartBots
Founded: 2018
United States
www.smartbots.ai/
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Integrations
Facebook Messenger
Supported
Slack
Supported
Telegram
Supported
Viber
Supported
WhatsApp
Supported
Amazon Connect
Not Supported
Avaya Experience Platform
Not Supported
Five9
Not Supported
HubSpot CRM
Not Supported
Microsoft Teams
Not Supported
|
Integrations
Facebook Messenger
Supported
Slack
Supported
Telegram
Supported
Viber
Supported
WhatsApp
Supported
Amazon Connect
Supported
Avaya Experience Platform
Supported
Five9
Supported
HubSpot CRM
Supported
Microsoft Teams
Supported
|
|||||
|
|
|