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About

Dipa is a conversational AI platform that refers to the IPA software (Intelligence Process Automation) and consists of many conversational functionalities and personal micro services for employees (VPA, virtual private assistant) and customers (VCA, virtual customers assistant). Supports your employees when they switch to working from home. Makes their lives more comfortable and happy. Saves up to 80% of time spent by employees in IT systems. Significantly decreases the level of IT support expenses, salary and training expenses. Increases your business efficiency and effectiveness, as well as the speed of business processes. By having the dialog with a user, DIPA supports him in his daily routine, answers questions on business processes, provides required information and supports operations in IT systems. Dipa is integrated with ITSM systems or even can solve simple IT incidents itself working 24x7.

About

The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. LiveEngage is now the Conversational Cloud, your AI-powered command center for consumer conversations. Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated. Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale. Create automated conversation flows with Conversation Builder, our comprehensive and intuitive point-and-click interface. Engage with consumers and manage conversations in Conversation Manager, our dynamic workspace available on desktop and mobile.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call centers and companies in need of a conversational AI platform to support their operations in IT systems

Audience

Companies interested in a comprehensive conversational AI solution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Dipa
Russia
dipa.tech/eng.html

Company Information

LivePerson
Founded: 1996
United States
www.liveperson.com

Alternatives

Alternatives

Freshchat

Freshchat

Freshworks
Lime Connect

Lime Connect

Lime Connect (formerly Userlike)
LiveChat

LiveChat

LiveChat Software
Heyday AI

Heyday AI

Hootsuite

Categories

AI Assistants Supported
Conversational AI Supported

Categories

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Experience Management Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Boost.ai Not Supported
Causal Not Supported
Clinc Not Supported
Contentsquare Not Supported
FUGU Not Supported
Guru Not Supported
Lift AI Not Supported
Live Assist for Microsoft Dynamics 365 Not Supported
LivePerson Automotive Not Supported
Meltano Not Supported
Parsey Not Supported
SAP Cloud Platform Supported
SAP Store Not Supported
Stackreaction Not Supported
Telmetrics Not Supported
Verint AI Blueprint Not Supported
Vonage Communications APIs (Nexmo) Not Supported
WordPress Not Supported
Xplenty Not Supported
tradeit Not Supported

Integrations

Boost.ai Supported
Causal Supported
Clinc Supported
Contentsquare Supported
FUGU Supported
Guru Supported
Lift AI Supported
Live Assist for Microsoft Dynamics 365 Supported
LivePerson Automotive Supported
Meltano Supported
Parsey Supported
SAP Cloud Platform Not Supported
SAP Store Supported
Stackreaction Supported
Telmetrics Supported
Verint AI Blueprint Supported
Vonage Communications APIs (Nexmo) Supported
WordPress Supported
Xplenty Supported
tradeit Supported
Claim Dipa and update features and information
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