DialShree

DialShree

Elision Technolab
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About

DialShree is a complete AI-powered omnichannel contact center platform built for BPOs, banks, telecoms, e-commerce companies and enterprises across Africa, India and the GCC. It brings all communication channels — voice calls, WhatsApp, email, live chat, SMS, Facebook, Twitter and video — into one unified agent workspace. Agents handle every interaction from one screen. Supervisors get real-time visibility across all channels and all teams. WHY COMPANIES CHOOSE DIALSHREE ✔ Reduce cost-per-call by up to 40% with AI automation and predictive dialing ✔ Handle 3x more outbound calls per agent with 5 dialer modes — predictive, auto, preview, progressive and manual ✔ Eliminate manual QA — AI scores 100% of calls automatically with sentiment detection ✔ Serve WhatsApp-first customers natively — no third-party integration needed ✔ Deploy in days — cloud, on-premise or hybrid — with 24/7 dedicated support

About

VICIhost offers Inbound ACD, outbound predictive dialing, inbound email handling, web-configurable IVRs, skills-based agent routing, voicemail boxes, full call recording, PBX functionality and much more. High-level data encryption is available from your agents’ web browsers all the way to the database back-end where your data is stored in our secure SSAE-16 certified hosting facilities. We use NIST-approved, strong encryption algorithms to safeguard your data. You can also send your customers to a secure IVR to collect sensitive information like credit card numbers to shield that. You get your own physical servers in one of our hosting facilities. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call center services. We only use Tier-3 datacenters with multiple internet backbone connections and redundant power solutions, so you know your service is going to work.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and organizations seeking an omnichannel call center solution

Audience

Companies looking for a dedicated contact center hosting solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$100 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Elision Technolab
Founded: 2007
India
www.elisiontec.com/contact-center-solution/

Company Information

VICIhost
Founded: 2003
United States
www.vicihost.com

Alternatives

Alternatives

Voicent Predictive Dialer

Voicent Predictive Dialer

Voicent Communications
Readymode

Readymode

Readymode (formerly Xencall)
SpitFire

SpitFire

OPC Marketing
Readymode

Readymode

Readymode (formerly Xencall)

Categories

Categories

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Gmail
Google Sheets
Insightly
Lawmatics
Mailchimp
Pipedrive
Salesforce
TeamSupport
Vtiger CRM
WordPress
Zendesk
Zoho CRM

Integrations

Gmail
Google Sheets
Insightly
Lawmatics
Mailchimp
Pipedrive
Salesforce
TeamSupport
Vtiger CRM
WordPress
Zendesk
Zoho CRM
Claim DialShree and update features and information
Claim DialShree and update features and information
Claim VICIhost and update features and information
Claim VICIhost and update features and information