DialedIn vs. TelebuHub Comparison


DialedIn	TelebuHub Telebu	+	+
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About DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead.		About Telebu Hub or Hub is a complete inbound and outbound contact center software that can be deployed on the cloud or on-premises. It’s easy to set up, easy to scale, and easy to use.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Call centers with at least 5 agents, engaged in inbound, outbound and blended call environments.		Audience Companies that need a call center software solution
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $25.00/month/user Enterprise Plus - $25 per user w/ annual commit Enterprise - $39 per user w/ annual commit Professional - $59 per user w/ annual commit Small Business - $79 per user w/ annual commit Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 4.5 / 5 ease 4.5 / 5 features 4.0 / 5 design 3.5 / 5 support 4.5 / 5 Read all reviews
		Pros & Cons from Real Users Pros Have been using TelebuHub as our contact center a software for almost a year. The flexibility it offers in terms of packages is perhaps the best part. You can avail personalised packages based on only what you need. Saves you a lot and keep customers happy. I have personally faced no downtimes and any questions or queries or updates are immediately cleared by the super helpful customer service agents. Live reporting and analytics features are the most helpful. Helps me keep a tab on how properly my customers queries are handled! Also the IVRStudio is an absolute boon when it comes to designing your own IVR flow. If you are a small business looking for a cloud deployed contact center software , definitely give this a try! It works as a good outbound, inbound and ticketing platform. Our business, Intricate Fashions India Private Limited is using the platform for about six months now. We use it to handle inbound support queries coming in via an IVR. It also has an inbuilt CRM. It's very competitively priced. Cons Could have used a mobile application since the website performance on mobile screens is poor. CRM does not have the features that most basic CRMs available in the market offer. The design could have been a little better & pleasing to the eye. They don't have an App.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information DialedIn Founded: 1996 United States getdialedin.com		Company Information Telebu Founded: 2003 India www.telebu.com/hub
Alternatives CallTools		Alternatives Nextiva
Freshcaller Freshworks		Qubicles
CallShaper		Call Center Studio
NobelBiz		ICTContact ICTInnovations
Genesys Cloud CX Genesys View All		Telemation Database Systems View All
Categories Auto Dialer Call Center Call Center Infrastructure (CCI) Contact Center as a Service (CCaaS) Contact Center Quality Assurance IVR Predictive Dialer Sales Dialers		Categories Call Center IVR
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Show More Features Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Predictive Dialer Features Call Monitoring Call Recording Call Results Call Transfer Callback Scheduling Campaign Specific Caller ID Contact Management FCC Compliance FTC Compliance Lead Capture Lead Management		Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail
Integrations Dropbox Gong Google Workspace HubSpot Sales Hub Jira Make Microsoft Dynamics 365 Microsoft Teams Oracle CRM On Demand Salesforce Slack Zapier Zapier Canvas Zendesk Zoho Analytics Show More Integrations View All 15 Integrations		Integrations Dropbox Gong Google Workspace HubSpot Sales Hub Jira Make Microsoft Dynamics 365 Microsoft Teams Oracle CRM On Demand Salesforce Slack Zapier Zapier Canvas Zendesk Zoho Analytics Show More Integrations
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