KooKooOzonetel
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About
DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call.
Key features include:
• Fast Setup & Deployment
• User-Friendly Interface
• Advanced Predictive, Preview & Progressive Dialing
• Smart Call Routing
• No-Code Integrations
• Comprehensive Reports
• Real-Time Analytics
• Security & Compliance
• Scalable Architecture
• Spam Mitigation With Our Patented CleanCallerID™ Technology
• Exceptional 24/7 U.S.-Based Support
• Flexible Pricing Options
Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead.
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About
Whether you run inbound, outbound or blended telephony operations, our cloud contact center solution is packed with tools to make its workings smoother and more effective. Since it is a cloud-based solution, you will be set up in minutes. You can scale with ease, manage remote or distributed workers, and get access to advanced reporting, analytics and customer experience features without a hassle. An inbound call center forms the integral part of any call centre solution. This system exclusively handles incoming calls from your customers and effectively responds to their needs, basis your business parameters. Where customers are, business must follow. With today’s customers communicating via various platforms, you need an equally agile Contact Center that supports multiple channels to better connect with them. Our multi-channel Outbound Call Center solution allows you to target your specific segments and enhance customer interaction.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Call centers with at least 5 agents, engaged in inbound, outbound and blended call environments.
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Audience
Businesses of all sizes that want a conversational AI and IVR system
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$25.00/month/user
Free Version
Free Trial
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Pricing
$45 per user per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationDialedIn
Founded: 1996
United States
getdialedin.com
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Company InformationOzonetel
Founded: 2007
India
www.kookoo.in/
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Alternatives |
Alternatives |
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Categories |
Categories |
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IVR Features
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Auto Dialer Features
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Predictive Dialer Features
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
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Integrations
Salesforce
Zendesk
Dropbox
Freshdesk
Gong
Google Analytics
Google Workspace
HubSpot Sales Hub
Jira
Make
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Integrations
Salesforce
Zendesk
Dropbox
Freshdesk
Gong
Google Analytics
Google Workspace
HubSpot Sales Hub
Jira
Make
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