Related Products
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About
Dialecto offers a conversational commerce suite for eCommerces that deeply integrates messaging apps with eCommerce platforms, enabling businesses to convert more chats into sales, with less work. eCommerce managers and owners can manage customer interactions from a single inbox, accessing products and order history in real time in one click, create tickets and quick responses for better, faster and scalable support, and automate marketing campaigns for higher conversion rates.
Our key features:
Unified inbox for multiple messaging channels deeply integrated to the eCommerce so you can access products and order history in real time in one click, transcript audios, create tickets and quick responses for better, faster and scalable support, automated cart recovery, birthday, thank you for your purchase messages, personalized customer interactions, deep conversational analytics for sales and support insights using AI, and seamless integration with eCommerce platforms.
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About
Sentiment Customer Service Messaging Platform. Your customers have questions, you are stretched. We can help you get back in front. Thousands of users from the worlds most innovative companies. You can handle all of your customer interactions through one unified inbox. Chat, Email, Social Media, reviews and Messaging conversations are all routed real-time and handled in one unique interface. AI based Bots take care of the repetitive questions leaving your agents with a unified inbox that has been designed for fast and reactive customer care. With the messaging first feel, gone are the old impersonal and transactional email and chat ticket systems. All channels become a messaging first experience, better for your customers and better for your team. Manage Social Messaging channels like Facebook and Twitter (public and private) , web chat, and Messenger channels like Line in shared inboxes, and automatically load balance conversations across your online team.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
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Audience
Companies that need a solution to turn more chats into sales, with less work
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Audience
Organizations that want a social customer service messaging platform
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationDialecto
Founded: 2024
Uruguay
dialecto.com
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Company InformationSentiment
Founded: 2014
United Kingdom
www.sentiment.io
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
Azure Marketplace
Facebook
Instagram
LinkedIn
WhatsApp
X (Twitter)
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Integrations
Azure Marketplace
Facebook
Instagram
LinkedIn
WhatsApp
X (Twitter)
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