Dialaxy

Dialaxy

Dialaxy Inc.
4.3 out of 5 stars
Dialaxy FreJun

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Dialaxy:

About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.
FreJun:

About

FreJun automates calling, logging your business calls and insights with your favorite workflow tools in a single click. Eliminate manual dialing and make more calls with click to call and autodial. All the calls are recorded and logged automatically which you can use for future reference and training. Improve call pickups with the help of Google verified calls or True caller on your FreJun virtual number. Use FreJun’s analytics to track your team’s performance and find which part of your process is working and which can be improved. No more switching between multiple apps! Integrate FreJun with your existing workflow tool, and get all your call data organized in one place.
Dialaxy:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
FreJun:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Dialaxy:

Audience

Companies of all sizes and contact centers
FreJun:

Audience

Recruitment Companies, Sales and Marketing
Dialaxy:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
FreJun:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Dialaxy:

API

Offers API Not Supported
FreJun:

API

Offers API Not Supported
Dialaxy:

Screenshots and Videos

FreJun:

Screenshots and Videos

No images available
Dialaxy:

Pricing

$10 per month
1 free USA or Canada number
Free Version Not Supported
Free Trial Not Supported
FreJun:

Pricing

$17.50 per month
Free Version Not Supported
Free Trial Supported
Dialaxy:

Reviews/Ratings

Overall 4.3 / 5
ease 4.6 / 5
features 4.2 / 5
design 3.9 / 5
support 4.4 / 5
FreJun:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Dialaxy:

Pros & Cons from Real Users

Pros

  • Business hours and voicemail greetings are useful when dealing with applicants in different time zones. Callers can receive a clear message when the team is unavailable instead of being left unsure about when to contact the office.
  • Some enquiries require input from someone with a specific technical background. I find Dialaxy's call-routing options useful because calls can be directed to the appropriate team member instead of everyone handling the same type of enquiry. This is particularly relevant when questions involve different engineering disciplines or assessment requirements.
  • I handle visa drafting and skill assessment reviews, so the technical calls need to be right. The unlimited cloud call recording lets our senior consultants audit consultations and confirm the correct ANZSCO code advice was given, which protects us in client disputes.
  • Our work can involve enquiries from people living in different countries, so international calling is an important consideration. Dialaxy gives us a business communication option for reaching people across regions, and having calling and messaging features in one platform is convenient for handling different types of enquiries.
  • The ability to handle concurrent calls and use call queues is valuable when several enquiries arrive close together. Instead of treating every call as an isolated task, Dialaxy offers options for managing how calls are held and directed. That makes it worth considering for a team with fluctuating call volumes.

Cons

  • The business-hour settings need occasional updates when the team's working schedule changes.
  • Setting up routing rules for different responsibilities requires some initial planning. I'd like more ready-made configurations for teams with specialized departments.
  • Calling international applicants outside the flat-rate bundles draws down the prepaid wallet credit, so someone has to watch the balance to avoid a call getting cut off.
  • I'd like clearer usage summaries to help us understand international calling activity and plan communication costs more easily.
  • Configuring the right call-handling rules takes some planning. A clearer overview of queue settings and their effects would make adjustments easier for new administrators.
Dialaxy:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
FreJun:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Dialaxy:

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com
FreJun:

Company Information

FreJun
Founded: 2019
India
frejun.com
Dialaxy:

Alternatives

FreJun:

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Dialaxy:
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FreJun:
Dialaxy:
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FreJun:
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Dialaxy:
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FreJun:
Dialaxy:
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FreJun:
Dialaxy:

Categories

FreJun:

Categories

Auto Dialer Supported
Call Accounting Supported
Call Center Supported
Call Recording Supported
Call Tracking Supported
Dialaxy:

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Not Supported
FreJun:

Call Tracking Features

Call Log Supported
Call Recording Not Supported
Call Routing Not Supported
Caller Identification Not Supported
Campaign Management Not Supported
Conversion Tracking Not Supported
CRM Not Supported
IVR / Voice Recognition Not Supported
Keyword Tracking Not Supported
Dialaxy:

Integrations

HubSpot CRM Supported
CEIPAL Not Supported
Google Calendar Not Supported
HubSpot Customer Platform Not Supported
Microsoft Outlook Not Supported
Pipedrive Not Supported
X0PA AI Not Supported
Zoho CRM Supported
FreJun:

Integrations

HubSpot CRM Supported
CEIPAL Supported
Google Calendar Supported
HubSpot Customer Platform Supported
Microsoft Outlook Supported
Pipedrive Supported
X0PA AI Supported
Zoho CRM Not Supported
Dialaxy:
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FreJun:
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