DevRev vs. Vivantio Comparison


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Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. 1,947 Ratings Visit Website Dialpad Support Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time. 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About A blazingly fast neural engine for next-generation customer support and software development. Bringing the power of LLMs and analytics to rebuild your relationship with your customers. The auto route, collaborate, and triage to solve customer needs in real-time. Elevate your support team and deflect customer queries with modern AI. Connect development teams and their sprints to customer impact. Triage customer signals and get guidance on product enhancements. A shared view to build software and support customers as one. Live chat, support ticketing, and engineering issues on one platform. Personalize your experience with custom objects, views, and more. Extend your experience with APIs and webhooks. Build, test, deploy, and publish your own automation. Map your work, customers, and product data in one system. Modern stack that brings cloud-native scale for millions of users. Consumer grade and real-time experiences with text, audio, and video. Enterprise-grade security and compliance.	About Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies seeking a solution to build software, support their customers, and grow their business	Audience Vivantio is the best fit for medium-sized, high-growth companies with internal or external service teams that demand excellence.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $9.99 per month Free Version Free Trial	Pricing $59.00/month/user Price includes: -Every Vivantio feature -Choice of data centers -In-house Professional Services -Customer Success Manager -Vivantio US & UK Telephone, Email and Self Service Support The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected: Named License, Concurrent License, Mixed License, License Pools. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.9 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews
	Pros & Cons from Real Users Pros It gives us the execution we need to sustain our company, and our need to track issues and requests coming from agents. Vivanto is helping our team to have data on a daily or monthly basis by raising or creating tickets under requests or issues depending on the concern. This will help as to have permanent solution on the issue. All concerns reportedly documented and issues are not forgotten. Also we can updated the issue on real time basis. I like Vivantio because the software is designed to be easy to navigate and use. Also it's user friendly, which reduces the learning curve for user and enhance overall user experience. It helps me track and monitor the issues and request of other department. It gives us the execution we need to sustain our company, and our need to track issues and requests coming from agents. Cons There were some issues of lost tickets especially during tickets especially during ticket audit. I don't have any issue because its very useful to us. For improvement all request should generate email for notification to have immediate action. No email notification was received when SLA was already overdue. For me it's nothing to dislike because it was easy and convenient to use. There were some issues of lost tickets especially during ticket audit.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information DevRev Founded: 2020 United States devrev.ai/	Company Information Vivantio Founded: 2003 United States www.vivantio.com/
Alternatives Zendesk	Alternatives ServoDesk Simplisys Ltd
Salesforce Agentforce Service Salesforce	Jira Service Management Atlassian
Sprinklr Service Sprinklr	Freshservice Freshworks
Zoho Desk Zoho	Serviceaide
HappyFox View All	Canfigure View All
Categories Agentic AI AI Agent Builders AI Agents AI Customer Service AI Customer Support Agents AI Tools Chatbot Contact Center Knowledge Base Customer Self-Service Customer Service Generative AI Help Desk Issue Tracking Live Chat Product Management Product Roadmap Service Request Management	Categories AI Customer Service Asset Tracking Change Management CMDB Complaint Management Customer Self-Service Customer Service Help Desk Incident Management Issue Tracking IT Asset Management IT Management IT Service ITSM Knowledge Management Service Desk
	Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Show More Features Asset Tracking Features Activity Tracking Audit Trails Barcoding / RFID Checkout / Check-In Depreciation Tracking Disposal Tracking Inventory Management Location Tracking QR Codes Reservations Service History CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping Change Management Features Approval Workflow Audit Trail Automated Notifications Change Calendar Change Planning Compliance Management Prioritization Release Management Task Management Tracking & Reporting Training Management Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Incident Management Features Audit Trail Corrective Actions (CAPA) Disaster Recovery Incident Reporting IT Incident Management OSHA Compliance Root-Cause Diagnosis Safety Management Task Management Ticket Management Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management
Integrations Gmail HubSpot CRM HubSpot Customer Platform Jira Salesforce Slack Albato BeyondTrust Remote Support CircleCI CopperEgg Datadog Lansweeper Microsoft Defender Antivirus Microsoft Entra Microsoft Exchange Microsoft Teams NinjaOne PagerDuty Twilio WhatsApp Show More Integrations View All 17 Integrations	Integrations Gmail HubSpot CRM HubSpot Customer Platform Jira Salesforce Slack Albato BeyondTrust Remote Support CircleCI CopperEgg Datadog Lansweeper Microsoft Defender Antivirus Microsoft Entra Microsoft Exchange Microsoft Teams NinjaOne PagerDuty Twilio WhatsApp Show More Integrations View All 58 Integrations
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