DeskUSS vs. OneDesk Comparison


DeskUSS	OneDesk	+	+
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		Related Products ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,139 Ratings Visit Website EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 34 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website Condo Control Save Time & Money by automating property management with our leading easy-to-use and feature-rich web-based software. Features include; Accounting Integration, Online Payments, Amenity Booking, Service Requests and More. Our web-based software is designed for HOA, Condos, and properties. A simple way to streamline your maintenance and operations for both property managers and tenants. 525 Ratings Visit Website B2i We are B2i Technologies, the IR website partner public companies trust most. We deliver custom corporate and investor relations websites, real-time data widgets, and digital IR services, all designed to work together seamlessly and affordably. No iFrames. No subdomains. Your data loads directly on your page, clean, fast, and fully integrated. It looks and feels like your site because it is. Because there are no iFrames or separate IR subdomains needed, your financial data and investor content are delivered directly on your website, creating a cleaner user experience while supporting your broader SEO and AI search visibility efforts. Backed by the same team that has supported hundreds of public company websites for more than 25 years, B2i combines flexibility, reliability, and responsive support to help you deliver a better experience for investors and stakeholders alike. Modern IR starts here. Let's build something great together. 2 Ratings Visit Website Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 869 Ratings Visit Website RetailEdge RetailEdge is an easy to use and feature-rich point of sale (POS) and inventory management software solution for retail businesses. RetailEdge offers multi-location support, credit card processing, website integration, mobile POS, and gift card management capabilities within a suite. The solution supports secure and mobile payments like EMV and Apple Pay and integrates with multiple e-commerce platforms for efficient order processing and price updates. RetailEdge was developed in June of 1989 to provide a powerful, flexible, full-featured POS software and hardware solution at a reasonable price that is easy to install, use, and configure, but also affordable to maintain and run. We strongly believe that a good POS solution, in addition to providing great features for a low price, must be supported well. So we have developed a strong support system that provides a backbone of local resellers and quick access to US-based Tier 3 (highest) level support. 201 Ratings Visit Website CompAccelerator Dartican’s CompAccelerator is a robust compensation planning solution designed to provide the agility needed to address the challenges of today’s dynamic business environment. CompAccelerator guides managers in allocating salary, bonus, and long-term incentives, thus advancing transparency, expanding visibility and improving accuracy all while reducing the time and cost to setup and administer your planning cycle. This feature-rich and highly scalable software’s intuitive administration delivers sophisticated capabilities that are simply and quickly deployed for unmatched business agility. CompAccelerator is backed by readily available support staff with strong corporate compensation experience at your disposal. 29 Ratings Visit Website
About Simplify your support with DeskUSS! The first aspect of any application is the dashboard. Deskuss's dashboard is sleek and simple, provides you with all the required information in regards to tickets so you're not wasting time looking for the feeds and also makes sure you're keeping track of any tickets assigned to you! Just like your company you can have multiple departments in Deskuss to cater to different needs. Deskuss offers you a simple yet feature-rich ticket management platform, with internal notes from your colleagues, live user tracking, canned replies, etc. Don't wanna use our subdomain? No problem, Deskuss allows you to point your own domain or subdomain to it and makes it live almost instantly. We also have a set of predefined themes to help you feel comfortable, You can also choose to set up your own SMTP provider to send mails from. Deskuss is a simple to use yet very powerful and feature-rich platform.	About OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs. The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported
Audience Enterprises looking for a help desk solution to simplify their support and satisfy their clients	Audience IT companies, IT department, Engineering, Financial, Nonprofit, Creative & Design Services, Public Relations Agencies, Marketing, VARS & Systems Integrators,Software, Consulting, Product Design & Manufacturing, Managed Service Providers,
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing $9/user/month $9/user/month (if billed yearly) $11/user/month (if billed monthly) Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.9 / 5 design 4.7 / 5 support 4.9 / 5 Read all reviews
	Pros & Cons from Real Users Pros The user interface is appealing and incredibly easy to use. Its support ticketing works flawlessly, and also auto-captures support ID from replied emails. Knowledge-based self-service feature. Easy to migrate from another helpdesk platform. It has a separate tab for closed, ongoing and open projects. From customer support solution to project management, everything works seamlessly on the OneDesk platform. The project tracking works very well also we can interact with clients at the same time. It saves time and effort of installation. OneDesk is a great tool for projects and customer helpdesk solution. It's easy to use, provides great visualization on tickets and project status, automation in support, and self knowledge base section. We are very happy with this solution. OneDesk with many abilities. It's an extraordinary business tool that provides multiple services. On the positive side, it provides one software to manage help desk and projects. Bringing OneDesk into the organization wasn't difficult. My favorite thing about OneDesk is, it eliminates the separate different business tools to manage projects and helpdesk into one desk to manage multiple business services. It increases transparency in business and customer management. Everyone in my team loved this tool. Cons There are not many things for project management. Project progress tracking is not reliable. Customizations are not that easy on this platform. Live chat freezes a few times. Otherwise it's a good tool. There isn't anything that we didn't liked about this. Hardly ever found any difficulty on this platform.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information DeskUSS Founded: 2017 deskuss.com	Company Information OneDesk Founded: 2008 Canada www.onedesk.com
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Categories Help Desk Supported	Categories Help Desk Supported Product Lifecycle Management Supported Product Management Supported Product Roadmap Supported Project Management Supported Project Portfolio Management Supported Service Request Management Supported
	Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Show More Features Product Lifecycle Management Features Change Management Not Supported Compliance Management Not Supported Cost Tracking Supported Design Management Supported Document Management Not Supported Product Data Management Supported Project Management Supported Requirements Management Supported Supplier Management Not Supported Product Management Features Collaboration Supported Feedback Collection Supported Idea Management Supported Milestone Tracking Supported Prioritization Supported Product Roadmapping Supported Release Management Supported Requirements Management Supported Resource Management Supported Workflow Management Supported Product Roadmap Features Collaboration Supported Content Import / Export Supported Diagramming Not Supported Drag & Drop Supported Feature Management Supported Milestone Tracking Supported Prioritization Supported Requirements Management Supported Workflow Management Supported Project Management Features Agile Methodologies Supported Budget Management Supported Client Portal Supported Collaboration Tools Supported Cost-to-Completion Tracking Supported Customizable Templates Supported Gantt Charts Supported Idea Management Supported Kanban Board Supported Milestone Tracking Supported Portfolio Management Supported Resource Management Supported Time & Expense Tracking Supported Traditional Methodologies Supported Project Portfolio Management Features Budget Management Supported Collaboration Supported Dashboard Supported Issue Management Supported Milestone Tracking Supported Portfolio Management Supported Project Planning Supported Requirements Management Supported Resource Management Supported Status Tracking Supported Task Management Supported Time & Expense Tracking Supported
Integrations Box Not Supported Dropbox Not Supported Jira Not Supported Jira Work Management Not Supported Mailchimp Not Supported Microsoft Azure Not Supported Microsoft Project Not Supported Okta Not Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported Salesforce Not Supported Slack Not Supported Stackreaction Not Supported Trello Not Supported WordPress Not Supported Zapier Not Supported Show More Integrations	Integrations Box Supported Dropbox Supported Jira Supported Jira Work Management Supported Mailchimp Supported Microsoft Azure Supported Microsoft Project Supported Okta Supported QuickBooks Online Supported QuickBooks Online Advanced Supported Salesforce Supported Slack Supported Stackreaction Supported Trello Supported WordPress Supported Zapier Supported Show More Integrations View All 17 Integrations
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