Im OnCall

Im OnCall

01 Communique
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About

Rapid deployment to start. Elastic scalability to grow. Gain visibility across hundreds of different connections in a single location. From a single interface, access required credentials from the secret server vault, on-premises, or in the cloud. Monitor and record simultaneous remote sessions. Quickly switch between active sessions or easily launch a new session in a separate tab, easily expanding to full screen. Efficiently manage multiple remote connections from a single screen. Launch and configure sessions across multiple environments. As IT groups scale their efforts across larger networks, new cloud services, various connection protocols, numerous privileged users, different business groups, and customer environments, they need to closely monitor privileged accounts across sessions. Teams must navigate complex networks, cloud services, and user needs. Connection Manager is an advanced remote connection management solution that provides one place to manage remote sessions.

About

I'm OnCall is a cost-effective, secure online help desk software that allows organizations to offer remote support over the Internet to their customers. You can provide world-class Live-Chat support to your customers within minutes. I'm OnCall gives you private URLs for embedding into your website. Simply implement a Live-Chat button with the given URL on your website, your customers can then request to chat with an agent easily. Each agent can have up to 10 simultaneous chat sessions to deal with volumes at peak times. I'm OnCall lets you set up a temporary connection to your customer's computer without any pre-installed software. You can quickly and efficiently resolve your customers' technical and IT support issues by remotely controlling their computers. Plus, your agents can log in from anywhere in the world to support your customers, saving you time and travelling cost.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Professionals requiring a tool to manage and interact with multiple remote sessions in a unified environment

Audience

Organizations seeking a solution to offer remote support over the Internet to their customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Delinea
United States
delinea.com/products/connection-manager

Company Information

01 Communique
www.01com.com/imoncall-remote-help-desk/

Alternatives

Alternatives

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Techinline
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Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

No info available.

Integrations

No info available.
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