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About

Reply to customers across all channels from one unified dashboard. Send promotional broadcasts using Official WhatsApp API and grow your sales. Automate abandoned carts recovery, send order notifications, and verify cash on delivery orders using WhatsApp. Say hello to DelightChat, a customer service and marketing tool tailor-made for eCommerce brands that use WhatsApp, Instagram, and other modern channels. Combine that with WhatsApp marketing, and you now have everything you need to grow your D2C brand. Save countless hours & have peace of mind by never missing a customer query across any channel like WhatsApp, email, FB & IG comments, Messenger, Instagram DMs, and live chat. Using Official WhatsApp API, send broadcasts to your customer's list. Thanks to high deliverability and read rates, brands are seeing up to 26x ROI on WhatsApp marketing spend and 7.1x higher conversions than email.

About

97% of your customers have a smartphone, giving you an unparalleled opportunity to engage with them on a device that almost never leaves their side. We’re here to help you tap into the true potential of mobile messaging. Ethical debt collection has never been more important; to stay afloat, companies need to get paid, but many customers are vulnerable and need an individual approach. Our award winning Mobile Collections platform helps you strike the right balance. You can reduce the cost of missed appointments, increase customer loyalty, and lower your service costs by implementing a mobile-first customer notification programme. Options range from simple but effective SMS to two-way rich communication. Customers want to communicate with brands on their preferred channels, WhatsApp, SMS, RCS. And brands want to be able to manage all of their customer interactions in one place. Our omnichannel chat platform can help.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and stores requiring a solution to increase sales and manage support effortlessly

Audience

Companies looking for a customer communication solution to engage with their clients on their preferred devices

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$92 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • Easy to use and integrate. Set and forget - once it is up and running it works fine. Some great options, such as using an API, email to SMS.

Cons

  • Nothing really - it does the job reliably and you can easily check things in the portal.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

DelightChat
India
www.delightchat.io

Company Information

esendex
Founded: 2001
United Kingdom
www.esendex.co.uk

Alternatives

Alternatives

Telgorithm

Telgorithm

Telgorithm, Inc.
Altiria SMS

Altiria SMS

Altiria
inTouch

inTouch

rdcom
SendSeven

SendSeven

SendSeven GmbH
CXInfinity

CXInfinity

NovelVox

Categories

Categories

Integrations

WhatsApp
Arlo Training Management Software
Facebook
Facebook Messenger
Gmail
GoldMine CRM
Instagram
Microsoft Outlook
Peppermint CX365
PetLinx
SEGMENTAIL
Shopify
Totality
Wufoo
Zapier
Zendesk

Integrations

WhatsApp
Arlo Training Management Software
Facebook
Facebook Messenger
Gmail
GoldMine CRM
Instagram
Microsoft Outlook
Peppermint CX365
PetLinx
SEGMENTAIL
Shopify
Totality
Wufoo
Zapier
Zendesk
Claim DelightChat and update features and information
Claim DelightChat and update features and information
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Claim esendex and update features and information