Defex

Defex

DCODE GROUP
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About

Defex was developed to be a simple, yet powerful, cloud-based defect and task management software. Our software allows you to annotate plans, allocate tasks and manage these tasks through to completion. We started Defex to explore the requirements of a customer - but after interest from other DCODE GROUP clients, we launched it as its own Software as a Service (SAAS) solution. When working with a client on an Inspection Tool, we came across the problem of explaining the exact location of a Defect or Issue being reported. On review, we found a number of solutions available - but most were off-shore solutions and many were cost-prohibitive. So we decided to find a better way of recording Defects or Issues in a way that made them easy to find by other users and/or on subsequent inspections.

About

Sidequest combines the best of both worlds and brings the power of industry-grade issue management to your workplace. Send, receive and monitor your personal and team tasks. Always have a shared understanding about the status of tasks so you'll no longer need to wonder: Is it done? Is it still pending? Who is looking after it? What's the deadline? Use the power of native Slack threads to communicate right inside tasks, creating a shared task history and reducing ambiguity. Provide each Slack workspace member with a personal task inbox, and set up additional shared inboxes in channels – these are great for IT, HR, infrastructure and other internal helpdesks.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Task Management platform for companies

Audience

Companies that need professional helpdesks and personal task managers in one platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$1.50 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

DCODE GROUP
Founded: 2013
Australia
www.dcode.com.au

Company Information

Sidequest
Founded: 2020
Germany
www.getsidequest.app/

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Categories

Task Management Supported

Categories

Help Desk Supported
Issue Tracking Supported
Task Management Supported

Task Management Features

Collaboration Supported
Create Subtasks Supported
Gamification Supported
Gantt Charts Not Supported
Mobile Access Supported
Percent-Complete Tracking Not Supported
Progress Tracking Supported
Recurring Tasks Supported
Reporting/Analytics Supported
Spreadsheet View Supported
Task Board View Supported
Task Planning Not Supported
Task Scheduling Supported
Task Tracking Supported
Time Tracking Not Supported
To-Do List View Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Supported
Email Integration Not Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

Integrations

Sepio Supported
Slack Not Supported

Integrations

Sepio Not Supported
Slack Supported
Claim Defex and update features and information
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