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About

Dedox turns your existing PDF and Word documents into a branded, searchable online help centre. Upload your docs and Dedox converts them into clean articles organised into categories, with your logo, colours and custom domain. It includes AI-assisted writing, search, analytics, an MCP server so AI assistants can read your knowledge base, and a Zapier integration.

About

An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Software companies, SaaS teams and support teams

Audience

Telecom, banking and insurance companies in need of an AI knowledge management platform

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

£0/month
Free plan available. Starter 29 GBP per month, Team 59 GBP per month, Professional 99 GBP per month, Enterprise from 299 GBP per month. Monthly plans have a 14-day free trial.
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • AI-guided knowledge management is a standout feature, enabling teams to easily access the most accurate and relevant information across multiple channels, ensuring a consistent and mistake-free customer experience.

Cons

  • While Knowmax offers impressive functionality, the interface can be overwhelming for new users.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Dedox
Founded: 2025
United Kingdom
dedox.ai

Company Information

Knowmax
Founded: 2017
India
www.knowmax.ai

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Shelf

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RightAnswers

RightAnswers

Upland Software

Categories

AI Knowledge Base Supported

Categories

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

Salesforce Supported
Zendesk Supported
Ameyo by Exotel Not Supported
ChatGPT Supported
Claude Desktop Supported
Cursor Supported
Freshchat Not Supported
Freshdesk Not Supported
Genesys Cloud CX Not Supported
Google Chrome Not Supported
Google Sheets Supported
HubSpot CRM Supported
Intercom Supported
Microsoft Teams Supported
Model Context Protocol (MCP) Supported
Slack Supported
WordPress Supported
Zapier Supported

Integrations

Salesforce Supported
Zendesk Supported
Ameyo by Exotel Supported
ChatGPT Not Supported
Claude Desktop Not Supported
Cursor Not Supported
Freshchat Supported
Freshdesk Supported
Genesys Cloud CX Supported
Google Chrome Supported
Google Sheets Not Supported
HubSpot CRM Not Supported
Intercom Not Supported
Microsoft Teams Not Supported
Model Context Protocol (MCP) Not Supported
Slack Not Supported
WordPress Not Supported
Zapier Not Supported
Claim Dedox and update features and information
Claim Dedox and update features and information
Claim Knowmax and update features and information
Claim Knowmax and update features and information