Dead Simple Chat

Dead Simple Chat

Next Path Software Consulting Inc
LiveChat

LiveChat

LiveChat Software
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About

Dead Simple Chat is the easiest way and free way to embed chat on your website. You can have group chat, for churches and stockbrokers live events, schools etc. Easily add multiple chat rooms to your site. As the name suggests it is very easy to add to your site and is free for up to 5 online users. We have features like kick and ban users, one to one chat and chat rooms. Ban custom bad words, create password protected chat rooms Create moderators who can moderate chat rooms You can also share gifs and photos etc customize chat room to match your website create white label chat rooms( show your brand name instead of Dead Simple Chat) Most of the features are available in the free version itself.

About

LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Websites that want chat functionality

Audience

Used by companies of all sizes around the world and from every industry. Startups, small, and midsize businesses and large-scale enterprises rely on LiveChat for their day-to-day customer service duties.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • #1- This chat platform is very easy to integrate on the business site. #2- It gives the ability to ban the specific word, gives our moderation team to work effortlessly. #3- Custom Cascading style sheet can be added.

Cons

  • #1- We had an overall positive experience with it.

Pros & Cons from Real Users

Pros

  • A huge attraction of LiveChat is that it is not necessary to search for external audiovisual material when sending messages, since the platform is integrated with services for uploading static and mobile images, among other formats, so that they can be shared within Messenger through its own search engine.
  • LiveChat is very customizable for your customer support needs. By using its real-time chat we are now instantly able to resolve queries of our clients. This tool also gives a ticketing system to manage every request. Its Chatbot stays all-time when no executive available. Beneficial for small and mid business.
  • LiveChat is an outstanding help desk solution for multiple size businesses to manage their customer's issues at the centralized platform. It offers great CRM integration, a quick chat section, a robust structure, and an intuitive interface.
  • I really liked that LiveChat enables a super-intelligent Chat-Bot when our support representative is busy or unavailable. For end-users, LiveChat is very convenient to chat using mobile devices. The implementation of this platform is was very easy.
  • Livechat is the best way I can deal with my customers' problems. It is simple for both the business owner and the customer to use.

Cons

  • On mobile devices it is complicated to access Facebook instant messaging if you do not have the Messenger mobile application, which is annoying if you have to answer an urgent message and must download the application to communicate. The productive thing about this is that, with an external application for messaging, you can see information on Facebook for a longer time.
  • Its Chatbot is not so useful for automated support. No special trigger option to set.
  • Overall it's great, no serious problem we ever faced.
  • There is no advanced management for user support.
  • There are not many cons, as this software exceeds expectations and beyond.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Next Path Software Consulting Inc
deadsimplechat.com

Company Information

LiveChat Software
Founded: 2002
United States
www.livechat.com

Alternatives

Alternatives

Freshchat

Freshchat

Freshworks
123 Live Help

123 Live Help

TopCMM Software
Camfrog

Camfrog

Peerstream
123 Flash Chat

123 Flash Chat

TopCMM Software

Categories

Categories

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

1Password
ChatBot
EdgeTier
Freshdesk
FullContact
GetResponse
Getscreen.me
Gradient Labs
HelpDesk
HubSpot CRM
KODA Bots
Kissmetrics
Klaus
Qiscus
Quaeris
Squarespace
Telmetrics
VEVS Bike Rental Software
VEVS Boat Rental Software
VEVS Car Rental Software

Integrations

1Password
ChatBot
EdgeTier
Freshdesk
FullContact
GetResponse
Getscreen.me
Gradient Labs
HelpDesk
HubSpot CRM
KODA Bots
Kissmetrics
Klaus
Qiscus
Quaeris
Squarespace
Telmetrics
VEVS Bike Rental Software
VEVS Boat Rental Software
VEVS Car Rental Software
Claim Dead Simple Chat and update features and information
Claim Dead Simple Chat and update features and information
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Claim LiveChat and update features and information